BankInovation

SEPTEMBER 13, 2023

NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next quarter, Jo Wyper, executive vice president of commercial digital operations at Citizens Bank, told Bank Automation News at Finovate Fall 2023.

New York 64

New York Mobile Operations Customer Experience 64

Perficient

OCTOBER 14, 2020

Fueled by the urgency to keep employees safe and providing customer service in face of increasing needs, the contact center needed to quickly adapt from an on-premise operation to a cloud-based solution. A major component of this digital acceleration involves modernizing your contact center.

Video 519

Video Tools Innovation Trends 519

PYMNTS

APRIL 8, 2020

In an announcement on Wednesday (April 8), New York-based Vroom and Santander of Texas said the “preferred lending relationship” is designed to enhance Vroom’s customer experience with streamlined financing and competitive rates. The firms said their new tie-up will make it easier for Vroom customers to get a car loan.

Texas 141

Texas New York Lending Customer Experience 141

PYMNTS

JULY 19, 2019

They can also design branded shops and custom experiences to create memorable experiences for children and parents. In Other Brick-and-Mortar News. Barneys New York is reportedly preparing for a bankruptcy filing with a liquidity crunch brought on by a rise in rent at its New York City flagship.

Retail 150

Retail US New York United States 150

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. And PetSmart wants in on some of that action, and has opened its first ever Pet Spa to capture it.

New York 100

New York Customer Experience Training Retail 100

Insights on Business

APRIL 2, 2019

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. In September, New York City Council Member Mark Gjonaj complained that Grubhub was cutting into restaurant profits by charging high fees. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

SEPTEMBER 23, 2020

Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. But the introduction of new systems also brings new cyberthreats that must be carefully managed. percent to 45.6 million in 2020 as consumers continue to heavily rely on these services. Chargeback Hazard.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

DECEMBER 14, 2017

“Continuing to expand our brick-and-mortar footprint is an important part of our strategy to be the most convenient, best-in-class pet retailer,” said Brian Amkraut, executive vice president of store operations for PetSmart. “In In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

MAY 7, 2019

“Interest in logistics investments has picked up, and we’ll see even more of that this year,” Julian Counihan, a partner at Schematic Ventures in New York, said in the report. Amazon flipped that on its head and made logistics the driver of customer experience.”.

New York 108

New York Retail Customer Experience Meeting 108

PYMNTS

NOVEMBER 16, 2018

A press release issued this week said that BNB Bank, a community bank operating across the New York and Long Island metropolitan area, will integrate PayNet technology to enhance its underwriting process for small business loans. In another statement, BNB Bank EVP and Chief Lending Officer Kevin L.

Community Bank 134

Community Bank Community Lending Analysis 134

PYMNTS

SEPTEMBER 5, 2018

The move comes as the eCommerce company reportedly wants to make the country into a major market, The New York Times reported. The next 100 million customers will have to be in the vernacular language,” Amazon India’s director of customer experience and marketing, Kishore Thota, told the newspaper.

New York 100

New York Leadership Customer Experience Study 100

PYMNTS

MAY 20, 2020

“Allowing customers to sign up, pause and cancel their subscriptions will not only help firms develop a continued following, but also will increase the odds they [will] win consumers’ loyalty during and after times of hardship.”

Fraud 205

Fraud New York Video Customer Experience 205

PYMNTS

JANUARY 20, 2020

In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment. How exactly that technology will operate seems to be a design question still being determined.

Payments 277

Payments Data Cards New York 277

PYMNTS

NOVEMBER 19, 2019

The combination of Service Cloud Voice and the Amazon Connect solution aim to speed up call resolution while streamlining operations, allowing businesses to provide a powerful customer experience. The new services were announced at Salesforce’s Dreamforce conference Nov. 19-22 in San Francisco and New York City.

San Francisco 101

San Francisco New York City Conference New York 101

PYMNTS

SEPTEMBER 18, 2019

The idea, as explained in a new PYMNTS interview with Adam Levene, founder of a retail technology company called Hero , is to plug the physical store, so to speak, into the larger digital and mobile worlds where consumers are increasingly operating. Transforming Retail. It’s a great time to be transforming retail,” Levene said.

How To 176

How To New York City Retail Mobile 176

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. That buy has QVC remaining at almost 62 percent. .

Company 102

Company New York City Fraud Retail 102

PYMNTS

SEPTEMBER 17, 2018

The eCommerce retailer is rolling out support for Hindi on its India apps and website to reach local customers in their own language. Amazon India’s director of customer experience andmMarketing, told the New York Times that the company’s “next 100 million customers will have to be in the vernacular language.”.

Retail 166

Retail Arkansas Customer Experience Online 166

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. The company learns those details through its digital questionnaire, which the company says is a pivotal part of building a relationship with its customers. percent and 1.0

Branding 123

Branding Retail New York New York City 123

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. For many retailers, vending machines have become a critical part of the customer experience. Around The Unattended Retail Space.

Metro 122

Metro New York City Columbus Payments 122

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to AM New York , it has “the largest fully operational coffee roasting plant in Manhattan.”

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

FEBRUARY 23, 2017

According to a release , the new app, powered by P97’s PetroZone® mobile commerce platform, will enable customers to find the nearest Gulf gas station, get directions, access fuel prices, pay for gas at the pump and purchase products inside the store.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

SEPTEMBER 22, 2017

The September edition of the PYMNTS Mobile Order-Ahead Tracker™ , features headlines surrounding food service companies turning to mobile ordering and delivery services to make their customer experience faster and simpler than ever before. It seems that an old track can, in fact, learn new tricks.

Mobile 129

Mobile Report New York California 129

PYMNTS

FEBRUARY 16, 2018

In 2013, it opened the doors of its first retail store in New York to meet customer demand for a place to try on their glasses. As new companies grow, they start to look more like the incumbents,” Blumenthal said in an interview with The Wall Street Journal at an event in New York hosted by consulting firm A.T.

New York 101

New York Retail Online Meeting 101

PYMNTS

OCTOBER 23, 2020

It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences. Around The Credit Union World. Mobile-based services are picking up steam at credit unions across the U.S. during the COVID-19 pandemic.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

JUNE 6, 2017

Olo launched in New York in 2005 with the idea that no one should have to wait in line for food. Back then, the platform let customers order takeout through text messaging. It enables restaurants to tap into on-demand delivery options while maintaining control over the customer experience.

New York 108

New York Customer Experience Online Tools 108

PYMNTS

FEBRUARY 18, 2019

The company said in an announcement that it offers the digital payment service in 3,000 stores in cities such as San Francisco and New York City, “where Alipay users travel the most.” However, the company said there are plans to bring the offering to 7,000 stores by April. using Alipay as they would in China.”. , Inc. ,

Online 140

Online Las Vegas America San Francisco 140

Insights on Business

NOVEMBER 8, 2018

Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience. You can learn more about Fraud Prevention capabilities at upcoming events in San Francisco (Nov 27) and New York City (Nov 28). . He hits on an important insight.

Industry 143

Industry San Francisco New York City Fraud 143

PYMNTS

FEBRUARY 7, 2020

Walmart didn’t have much in the way of new rollouts – but they did announce a pretty substantial re-org. Big News of the Week: The Central Operations Restructuring. New Chief Operating Officer Dacona Smith will oversee store operations. The memo dictated several internal staff position and role changes.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

AUGUST 21, 2019

We continue to redefine the grocery customer experience and partner for customer value through our Restock Kroger transformation plan. Walgreens customers have responded very favorably to the Kroger Express pilot in northern Kentucky. Speaking of forthcoming omnichannel experiences planned by the retailers.

Report 170

Report Kentucky New York Branding 170

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. company-operated transactions, the company said in its financial report. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

DECEMBER 13, 2019

“It’s clear the main reason Amazon wanted to be here was the availability of a skilled tech workforce plus the synergy with related industries,” said James Parrott, an economist at the New School. And New York City still retains that attraction.”. Alphabet also signed a lease earlier this year for 1.3 said in the release.

New York City 131

New York City New York Retail US 131

PYMNTS

DECEMBER 11, 2018

toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” In the U.K.,

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

JANUARY 25, 2019

John Culver, Starbucks president of international channel development and global coffee & tea , noted on the call with investors that, with nearly two decades of successful and growing operations under its belt, Starbucks is confident it can “navigate any fluctuation that may take place” in the Chinese market. As of Tuesday (Jan.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

PYMNTS

JULY 20, 2017

” Comparatively, New York-based Minibar has a presence in 30 cities, and even the smaller, also New York-based services Thirstie and Swill claim 10 and 12 cities served, respectively. “You offer a far more compelling and reliable service to customers, resulting in higher purchase frequencies and retention.

New York 100

New York Operations Retail Boston 100

PYMNTS

OCTOBER 30, 2019

Member engagement is key to any CU in the same way that customer engagement is important for any business: customers that regularly positively interact with companies are more likely to return. We’re in a rapidly changing industry,” Celeste Kier said, senior vice president and marketing and customer experience director for ESL.

New York 100

New York System Trends Data 100