BankInovation

DECEMBER 23, 2022

Digital customer service provider Glia has integrated its platform into Jack Henry’s Banno Digital Platform to provide clients with a more comprehensive customer experience.

New York 98

New York Customer Experience Technology 98

PopularBank

OCTOBER 28, 2020

Popular”) (NASDAQ: BPOP), bank holding company of Popular Bank, today announced Popular Bank’s strategic realignment of its New York Metro branch network. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. SAN JUAN, Puerto Rico – October 28, 2020 – Popular, Inc.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Bank Innovation

JANUARY 7, 2020

At first glance, New York-based Qapital, a digital banking, investing and budgeting platform, might look like a challenger bank. But CEO and co-founder George Friedman says Qapital’s offerings are more than just a collection of financial products. To Qapital, which launched in the U.S.

New York 362

New York Digital Banking Customer Experience Management 362

BankInovation

SEPTEMBER 12, 2023

NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 Wells Fargo is pivoting its digital strategy away from cross-selling to prioritizing customer experience, […]

New York 65

New York Digital Strategies Customer Experience Digital Banking 65

PYMNTS

MAY 19, 2019

New York’s Department of Financial Services seized Municipal Credit Union , New York’s oldest credit union, on Friday (May 17), saying it is facing “unsafe and unsound” conditions. million worth of New York State Lottery tickets with the money he embezzled.

New York 181

New York Security Customer Experience Innovation 181

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 273

Online US New York System 273

PYMNTS

JUNE 22, 2020

The New York-based omnichannel restaurant platform announced Monday (June 22) it had hired Kabakoff as vice president of solutions. In her new role, Kabakoff will oversee Lunchbox’s “go-to-market strategy” aimed at giving restaurants an alternative to third-party ordering sites.

New York 326

New York Marketing Strategies Customer Experience Maine 326

Bank Innovation

FEBRUARY 14, 2020

In this episode, editors discuss the following news developments: The implications of banking startup Varo’s FDIC approval; How U.K. card startup Curve opened a New York City office in advance of its U.S. Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

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FDIC New York City New York US 243

BankInovation

MAY 11, 2023

NEW YORK — Banks are looking into AI use cases within their operations, but many are proceeding with caution as they keep customer experience, data collection and, especially, regulation in mind. Financial institutions discussed AI within the industry at Fintech Nexus on Wednesday.

New York 52

New York Customer Experience Regulation Fintech 52

Bank Innovation

JANUARY 26, 2020

New York City-based Grasshopper Bank is geared toward startups, with a focus on pain points for founders. Grasshopper opened in May 2019 after securing FDIC and OCC approval, a rare distinction for a digital-only bank.

New York City 243

New York City FDIC New York Innovation 243

Bank Innovation

JANUARY 17, 2020

In this episode, editors discuss the following news developments: The overlap of retail with financial services, and reflections on the National Retail Federation annual conference in New York; Visa’s acquisition of Plaid and what it means […].

Retail 243

Retail New York Video Conference 243

Perficient

SEPTEMBER 19, 2023

YOU MAY ALSO ENJOY: Generative AI in Financial Services LinkedIn David Wiesel , Financial Services General Manager Top of mind for pretty much every insurer is how to leverage technology in ways that boost operational efficiency , improve customer experience , reduce costs , and obtain larger market share.

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Conference Strategy Innovation Industry 221

Bank Innovation

NOVEMBER 21, 2019

Fundera, a New York-based small business lending marketplace, is partnering with UPS to offer loans to UPS clients. The tie-up, announced this week, puts Fundera’s lending platform on UPS’ warehouse logistics platform Ware2Go, letting businesses access loans while they’re building supply chain solutions. “As

New York 243

New York Lending Customer Experience 243

PYMNTS

DECEMBER 4, 2019

With its perfume that has a cult-like following, Glossier is opening temporary shops in seven Nordstrom locations, with the inclusion of the retailer’s New York flagship. A Nordstrom partnership should help Glossier reach more shoppers who don’t reside close to its Los Angeles and New York stores, per the report.

Los Angeles 131

Los Angeles New York Miami Austin 131

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. New York time, the company posted a statement on the website […]. Robinhood Markets Inc.’s A system-wide failure began as the U.S. At 11:18 a.m.

Online 195

Online US New York System 195

Banking 2020

APRIL 17, 2015

Articles via Buzzfeed, The New York Times, Banking Exchange and The Financial Brand. Nowhere in the world uses mobile banking as much as Africa: A new World Bank-Gallup poll shows that there’s been more mobile banking growth in sub-Saharan Africa than anywhere else in the world. What have you been reading?

Customer Experience 40

Customer Experience Mobile New York Apple 40

PYMNTS

APRIL 9, 2018

To draw in fashion-conscious customers and those on their lunch breaks, Nordstrom is gearing up to open its inaugural, full-line store in Manhattan. The location will stock men’s clothing along with shoes and grooming supplies in Midtown, The New York Times reported. “We

New York 128

New York Customer Experience Marketing Report 128

Bank Innovation

NOVEMBER 20, 2019

As the number of digital finance platforms grow, the pool of consumers underserved by the financial system is cause for concern, industry practitioners said at a financial services conference in New York this week.

New York 186

New York Fintech Conference System 186

PopularBank

JUNE 21, 2022

Based in New York, Bertha will oversee our retail business, leveraging her experience leading multi-disciplinary business units and her expertise in marketing, product, and customer experience. She joins Popular Bank’s senior management team with more than 30 years of financial industry experience. .

Retail 52

Retail US Miami New York 52

PYMNTS

DECEMBER 23, 2019

Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas. The new deal with the other companies gives DraftKings a valuation of $3.3

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

Jason Robins, the co-founder and CEO of DraftKings, is going to run the new company, which will be incorporated in Nevada and keep its headquarters in Boston. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas. The new deal with the other companies gives DraftKings a valuation of $3.3

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

Perficient

OCTOBER 14, 2020

Available as a bundled application for download, Perficient’s solution is built to enhance the Agent Workspace UI, which was first introduced in ServiceNow’s New York Instance. The flexibility of Twilio Flex is then made accessible through an iframe integrated into ServiceNow’s latest NOW platform. .

Video 519

Video Tools Innovation Trends 519

PYMNTS

SEPTEMBER 4, 2020

Benjie Creelan-Sandford, analyst at New York-based financial advisory company Jefferies LLC, told FT a combined Caixa-Bankia could cut as much as 40 percent of the lenders’ cost through branch closures and layoffs. and Asian rivals.

New York 188

New York Regulation Customer Experience Report 188

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.

New York City 150

New York City Resources User Experience New York 150

BankInovation

SEPTEMBER 13, 2023

NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next quarter, Jo Wyper, executive vice president of commercial digital operations at Citizens Bank, told Bank Automation News at Finovate Fall 2023.

New York 65

New York Mobile Operations Customer Experience 65

PYMNTS

APRIL 8, 2020

In an announcement on Wednesday (April 8), New York-based Vroom and Santander of Texas said the “preferred lending relationship” is designed to enhance Vroom’s customer experience with streamlined financing and competitive rates. The firms said their new tie-up will make it easier for Vroom customers to get a car loan.

Texas 141

Texas New York Lending Customer Experience 141

PYMNTS

NOVEMBER 23, 2020

Chipotle also recently opened its first digital-only restaurant in Highland Falls, New York, in mid-November. The new digital kitchen concept eliminates the need for dining rooms, service lines and in-person checkout. Orders are taken only through the Chipotle app or website or via a third-party delivery platform. .

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. And PetSmart wants in on some of that action, and has opened its first ever Pet Spa to capture it.

New York 100

New York Customer Experience Training Retail 100

PYMNTS

MAY 27, 2020

He was responsible for all aspects of those businesses in that role, with the inclusion of marketing, sales, growth strategy, financial performance as well as digital transformation, customer experience, talent strategy and risk management. and New York.

Strategy 131

Strategy Leadership United States Washington 131

PYMNTS

DECEMBER 30, 2020

Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers. According to New York-based Rosenbaum Famularo , Amazon has a quick hook for sellers that have minor infractions, such as not refunding customers fast enough.

Policies 250

Policies Customer Experience New York Cards 250

PYMNTS

JANUARY 27, 2020

The shops are 300 square feet and are in the following locales: in New Jersey, Union; in New York, Huntington Station and Farmingville; and in Florida, Boca Raton, Tampa, Lakewood Ranch, Dunedin, Palm Harbor and Lake Mary. So far, the health retailer has opened nine locations inside LA Fitness chains.

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

The shops are 300 square feet and are in the following locales: in New Jersey, Union; in New York, Huntington Station and Farmingville; and in Florida, Boca Raton, Tampa, Lakewood Ranch, Dunedin, Palm Harbor and Lake Mary. So far, the health retailer has opened nine locations inside LA Fitness chains.

Tampa 131

Tampa New Jersey Florida Retail 131

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. In September, New York City Council Member Mark Gjonaj complained that Grubhub was cutting into restaurant profits by charging high fees. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

JULY 19, 2019

They can also design branded shops and custom experiences to create memorable experiences for children and parents. In Other Brick-and-Mortar News. Barneys New York is reportedly preparing for a bankruptcy filing with a liquidity crunch brought on by a rise in rent at its New York City flagship.

Retail 150

Retail US New York United States 150

Bank Innovation

AUGUST 21, 2017

Not only has nonbank Nationstar Mortgage rebranded to Mr. Cooper, but according to reports it has also announced a bunch of new features to enhance its customer experience. One such feature, according to a report by Housing Wire, is its mortgage linked credit card.

Customer Experience 210

Customer Experience Cards Report New York 210

PYMNTS

AUGUST 17, 2020

the two-year-old New York-based global investment firm that deploys capital in public and private markets. With this funding, we’ll continue to invest in improving our core product and customer experience.”. Robinhood Markets Inc., The investor is D1 Capital Partners L.P.,

San Francisco 100

San Francisco Arizona Texas Capital 100