PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. The company learns those details through its digital questionnaire, which the company says is a pivotal part of building a relationship with its customers.

Branding 123

Branding Retail New York New York City 123

PopularBank

OCTOBER 28, 2020

Popular”) (NASDAQ: BPOP), bank holding company of Popular Bank, today announced Popular Bank’s strategic realignment of its New York Metro branch network. The branch closures, which are expected to be completed simultaneously by January 29, 2021, are projected to reduce annual operating expenses by approximately $13 million.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The new 19,700-square-foot space will feature a studio equipped for yoga and high-intensity interval training classes. Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

JUNE 7, 2018

market, axing plans for new stores in three U.S. That’s after opening 13 new U.S. The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. cities to focus on eCommerce growth.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. It’s an ongoing effort that has probably seen more failures than success stories, but that’s certainly not keeping people from betting on new innovations.

How To 176

How To New York City Retail Mobile 176

PYMNTS

SEPTEMBER 17, 2018

The retailer recently announced that it was acquiring online marketplace Cornershop Inc., Through the service, consumers can order goods from pharmacies, supermarkets and specialty food retailers. Despite interest from Amazon, eCommerce still makes up only a small portion of all retail sales in Mexico.

Retail 166

Retail Arkansas Customer Experience Online 166

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. And PetSmart wants in on some of that action, and has opened its first ever Pet Spa to capture it.

New York 100

New York Customer Experience Training Retail 100

PYMNTS

MAY 7, 2019

Amazon’s announcement that it plans to inject $800 million to facilitate next-day delivery has created opportunities for logistics startups that can help retailers remain competitive against the eCommerce giant, according to a report by Bloomberg. shoppers online this year, and retailers need to get creative to keep up.

New York 108

New York Retail Customer Experience Meeting 108

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. Around The Unattended Retail Space. For many retailers, vending machines have become a critical part of the customer experience. About The Tracker.

Metro 122

Metro New York City Columbus Payments 122

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. 1, 2017, with new locations spanning the United States and Canada. In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. That buy has QVC remaining at almost 62 percent. .

Company 102

Company New York City Fraud Retail 102

PYMNTS

FEBRUARY 16, 2018

To help gain exposure and customer insights, Warby Parker is expanding its brick-and-mortar portfolio. The eyeglass retailer is aiming to have approximately 100 stores in the U.S. Warby Parker currently has 64 stores in markets the retailer carefully chose. by the end of 2018, CNBC reported.

New York 101

New York Retail Online Meeting 101

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Wang noted that the retailer is also “constantly evolving to provide more Chinese consumers a seamless and familiar way to pay.”.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

JANUARY 20, 2020

In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment. How exactly that technology will operate seems to be a design question still being determined.

Payments 277

Payments Data Cards New York 277

PYMNTS

MAY 20, 2020

The latest Consumer Subscription Retail Services Report shows that merchants can retain wavering customers with a three-pronged approach: allow customers to pause their subscriptions, offer them more economical plans and expand free trial periods.”.

Fraud 205

Fraud New York Video Customer Experience 205

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. 7) in New York City. In Other Brick-And-Mortar News.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

AUGUST 21, 2019

Moreover, in the two years since Amazon officially closed its deal to purchase Whole Foods , the grocery retail landscape has become a series of maneuvers and counter-maneuvers in an attempt to gain the customer’s favor. Walgreens customers have responded very favorably to the Kroger Express pilot in northern Kentucky.

Report 170

Report Kentucky New York Branding 170

PYMNTS

FEBRUARY 23, 2017

Customers will also be able to tailor in-app preferences to fit their specific needs. “Customer experience is a priority at Gulf as we aim to constantly evolve with our customers’ needs,” said Todd O’Malley, chief commercial officer at Gulf Oil.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

DECEMBER 13, 2019

“It’s clear the main reason Amazon wanted to be here was the availability of a skilled tech workforce plus the synergy with related industries,” said James Parrott, an economist at the New School. And New York City still retains that attraction.”. Alphabet also signed a lease earlier this year for 1.3 said in the release.

New York City 131

New York City New York Retail US 131

PYMNTS

DECEMBER 2, 2016

And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 percent less according to the National Retail Federation. Questrom is something of a department store retail guru who over the course of his career has served as the CEO of department stores including J.C.

Retail 100

Retail Taxes Data social media 100

PYMNTS

SEPTEMBER 5, 2018

The move comes as the eCommerce company reportedly wants to make the country into a major market, The New York Times reported. The next 100 million customers will have to be in the vernacular language,” Amazon India’s director of customer experience and marketing, Kishore Thota, told the newspaper.

New York 100

New York Leadership Customer Experience Study 100

PYMNTS

JULY 20, 2017

” Comparatively, New York-based Minibar has a presence in 30 cities, and even the smaller, also New York-based services Thirstie and Swill claim 10 and 12 cities served, respectively. “You offer a far more compelling and reliable service to customers, resulting in higher purchase frequencies and retention.

New York 100

New York Operations Retail Boston 100

PYMNTS

FEBRUARY 7, 2020

Amazon is easily less than halfway through transforming retail by exploiting deep fulfillment moats established over many years,” said Canaccord Genuity Analyst Michael Graham. Walmart didn’t have much in the way of new rollouts – but they did announce a pretty substantial re-org. 1,” Furner concluded in the memo.

Austin 131

Austin Lending Omaha New York City 131

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JUNE 6, 2017

Olo launched in New York in 2005 with the idea that no one should have to wait in line for food. Back then, the platform let customers order takeout through text messaging. It enables restaurants to tap into on-demand delivery options while maintaining control over the customer experience.

New York 108

New York Customer Experience Online Tools 108

PYMNTS

FEBRUARY 25, 2016

s Top 5,000 list in 2015 overall and took the number two ranking for top retail brands. As a purely digital player up until now, it has had a distinct advantage, being able to remain agile and execute rapid rounds of A/B user testing to uncover what its customers are really interested in when it comes to offering new products. .”

Branding 100

Branding New York City Retail Online 100

PYMNTS

MARCH 27, 2020

Vending machines have come a long way from their origins as coin-operated appliances that dispense sodas or candy. cities, including Chicago, Milwaukee, New York City and Philadelphia, and it plans to expand to additional locations. Looking at our customers, for example: What items did we recommend?

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. company-operated transactions, the company said in its financial report. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

CB Insights

FEBRUARY 13, 2020

Atlas reduces barriers to new business creation. Sigma aims to streamline business operations. Support new lines of business. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. On top of that, customers saw an average of 6.7%

Online 98

Online Company Retail Payments 98

PYMNTS

SEPTEMBER 7, 2018

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in the six states where it actually operates. It didn’t work out so well, noted Jeff Green, a partner at retail real estate firm Hoffman Strategy Group.

Florida 105

Florida South Carolina Tampa Regional 105

PYMNTS

FEBRUARY 23, 2018

McDelivery on the Uber Eats app is available from more than 2,000 restaurants around the country, with 1,000 new stores added in 2017. McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. Starbucks’ $18.4 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

PYMNTS

APRIL 27, 2018

Burger chain Shake Shack opened its first cashless kiosk store in New York City’s Astor Place last autumn, where consumers either order and pay by in-store kiosk or with their mobile phone. QSRs also embraced popular third-party technology as part of their operations, including at kiosks.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

SEPTEMBER 18, 2017

Later in the week, the company underscored its mobile commerce ambitions with the news that going forward, its users will be able to use the card to pay for purchases at Williams-Sonoma. That is very much a traditional retailer that is very innovative that comes from a traditional retail world,” Vaughan said at the conference.

Cards 115

Cards Software New York City Conference 115

PYMNTS

AUGUST 28, 2019

With technology for cashierless checkout and robotic-powered order fulfillment, automated retail is changing how consumers shop for groceries and how supermarkets fill their eCommerce orders. The $55 million center will measure up to 375,000 square feet and is expected to become operational in 2021. The share of U.S.

Retail 141

Retail New York City Houston San Francisco 141

FICO

AUGUST 16, 2022

Sources: Bureau of Labor Statistics, New York Federal Reserve]. These sharp increases in the number of customers falling past due translates to additional pressure on financial services providers and their operations staff, especially in the collections department. With inflation hitting 9.1%

Trends 52

Trends Industry US Cards 52

South State Correspondent

MAY 1, 2024

NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. Each store is closer to an art exhibit than a retail outlet. months, including an annual operating cost. Gentle Monster employs 100 people just focused on store design.

Innovation 195

Innovation social media Branding Marketing 195

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77