Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now.

US 309

US Customer Experience Strategy National 309

Cisco

APRIL 4, 2018

Villanova became only the fourth team in history to win all six games on their way to National Champions by double digit margins. While I enjoyed the incredible basketball played this year; what jumped out to me, was how much the NCAA has changed the fan experience. I love witnessing history!

Customer Experience 48

Customer Experience Analytics National Tools 48

Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. By exploring the cutting edge of technology, combined with deep business insights, we’re poised to deliver breakthrough results and keep Perficient and our clients at the forefront of innovation.

Conference 221

Conference Strategy Innovation Industry 221

Perficient

DECEMBER 2, 2020

How many customers hold accounts at banks and rarely transact with them outside of regular deposits and withdrawals? One happens to be a national bank that I’ve been with for as long as I can remember. Don’t Wreck Your Customer Relationships. There are so many ingredients that make up a reliable customer experience program.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

JANUARY 8, 2021

Equifax has inked a deal to purchase artificial intelligence (AI)-powered fraud prevention and digital identity technology provider Kount for $640 million. Kount’s staff members will become a part of Equifax’s United States Information Solutions (USIS) business unit and will still be based in Boise, Idaho, according to a Friday (Jan.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations. The employee or wait staff wouldn’t know the difference between a voice or an online order.

Technology 121

Technology Maine Study Google 121

Perficient

APRIL 2, 2021

The five federal agencies are: the Consumer Financial Protection Bureau (CFPB), the Federal Deposit Insurance Corporation (FDIC), the Federal Reserve Board (Fed), the National Credit Union Administration (NCUA) and the. Personalization of Customer Services. Office of the Comptroller of the Currency (OCC). Credit Decisions.

Regulation 309

Regulation Industry Risk Management Analysis 309

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

Perficient

DECEMBER 14, 2020

Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. The COVID-19 pandemic and the significant, lasting shift to virtual care have brought a further change in a concise period of time.

Marketing 309

Marketing social media Leadership Strategy 309

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

AUGUST 17, 2020

California lawmakers are moving quickly to create a financial watchdog agency as a new department of their state government, as the coronavirus pandemic accelerates financial crime across the nation. The Federal Reserve is working with the Massachusetts Institute of Technology (MIT) to explore the possibility of issuing a digital currency.

California 148

California Massachusetts Apple Fraud 148

PYMNTS

JUNE 10, 2020

To help facilitate global small and medium-sized business (SMB) trade, Morgan Goodwin has linked its EdgeCTP digital trade technology with the WU EDGE system of Western Union Business Solutions. As a result, Western Union can easily work with its network of 200 nations as well as 130 currencies under its operations.

Risk Management 131

Risk Management Customer Experience Technology System 131

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

MAY 21, 2019

Banking service Monese now offers Apple Pay through 13 countries in Europe , as the digital payment service has also arrived at National Australia Bank (NAB). retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

Bobsguide

MARCH 20, 2017

Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses the use of voice biometrics within contact centre operations, how this can help combat fraud, and how the technology has wider potential for customer experience. Recent research from Get Safe Online and the National Fraud.

Fraud 95

Fraud Customer Experience National Operations 95

American Banker

FEBRUARY 22, 2016

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Customer Experience 28

Customer Experience Technology Community Bank Regional 28

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. When I saw Invisalign technology [for teeth straightening], I thought that this is something that can take the paranoia out of braces because you could simply take them out,” Gormsen said.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

DECEMBER 9, 2019

“At Jimmy John’s, we have amazing customers, and we’re committed to rewarding them for their loyalty,” Chief Marketing Officer John Shea said in an emailed press release. Freaky Fast Rewards features one-tap technology that allows members to make purchases via Apple Pay or Google Pay. said Shea. “To

National 101

National Customer Experience Apple Google 101

Perficient

DECEMBER 15, 2020

The nonprofit’s initiative is a robust experience that includes an interactive map of over 95 Legacy Cities and gives users the tools such as filters and controls to navigate the map and manage and manipulate large amounts of data.

Tools 475

Tools Policies Industry Community 475

Perficient

JANUARY 20, 2021

Creating personas representing different racial, ethnic, national, regional, age, or gender audiences will help you to better target and increase your reach. It is important that your organization has a strategic and in-depth understanding of each different target audience from the beginning of any digital effort.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

American Banker

MAY 17, 2016

Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing. Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking.

Customer Experience 50

Customer Experience Digital Banking Fintech Technology 50

PYMNTS

JANUARY 14, 2021

Our customers need financial technology tools that align with their personal and business needs,” Wells River Savings Bank Chief Financial Officer and Chief Operations Officers Judy Lavely said in the announcement. “Our Modern Treasury Raises Funding To Accelerate B2B Payments. Noting that more than $18.5

Vermont 157

Vermont System Innovation Payments 157

PYMNTS

AUGUST 12, 2020

Agora Services To White-Label Technology. Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. The business payments technology company is rolling out Pay Direct for U.K.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

JULY 21, 2020

homeowners over the next year, add staff, invest in technology and support the company’s proposed acquisition of Spinnaker Insurance Co. “We We’ve seen tremendous growth over the last three years since launch, by leveraging technology wisely and reimagining the customer experience.

Capital 130

Capital California Customer Experience National 130

PYMNTS

JULY 21, 2020

homeowners over the next year, add staff, invest in technology and support the company’s proposed acquisition of Spinnaker Insurance Co. “We We’ve seen tremendous growth over the last three years since launch, by leveraging technology wisely and reimagining the customer experience.

Capital 130

Capital California Customer Experience National 130

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. In addition, participating restaurants are provided access to customer data, a statewide marketing campaign and can integrate Ritual One with Google, Instagram and Facebook.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

MAY 22, 2018

In a press release , the national bank said that in September, Lisa Frazier will become head of the group, which is in charge of accelerating Wells Fargo’s creation and delivery of next-generation products and services. Under Ellis’ charge, the bank created the Wells Fargo Startup Accelerator and will launch the Greenhouse app.

Groups 100

Groups Innovation Customer Experience Strategy 100

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 139

Resources Leadership Technology Management 139

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S. of consumers.

US 196

US Data Online Meeting 196

PYMNTS

DECEMBER 18, 2018

Resulting from its partnership with FinTech firm Narmi , the upgrades target the customer experience, according to Radius CEO and President Mike Butler. “Our national client base demands a great 24/7 digital banking experience across all of their devices, and this enhanced technology provides just that,” he said.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

SEPTEMBER 13, 2016

The firm said that an analysis of the top 50 debit card issuers in the United States showed that FIs adopting the instant issuance experience typically see 50 percent growth in purchase volumes, with a 34 percent boost in transactions, when measured against FIs that do not offer instant issuance. in the past year.

Case Study 100

Case Study United States Analysis National 100

PYMNTS

FEBRUARY 21, 2017

Providing a personalized experience is becoming more important as smart devices everywhere already provide it via technologies like machine learning and artificial intelligence. There are myriad technologies already developed and some yet to be developed, working 24/7 to learn individual consumer behaviors and preferences.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

OCTOBER 31, 2019

The core infrastructure technology will be implemented within the bank’s corporate, lending, treasury, retail, domestic, cross-border payments and other operations, according to reports. A press release this week said Intellect Design Arena will connect Commonwealth Trade Bank to its Intellect Digital Core Solution, IDC 19.1,

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Accenture

MAY 22, 2019

Today, we are seeing a slowdown in commercial deposit growth broadly with flat or negative growth in pockets as deposits shift to the national banks. Customer experience mastery is core to their business models. Legacy systems deliver two-dimensional customer experiences. percent between 2014 and 2016.

Payments 150

Payments Customer Experience Survey Capital 150