Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. Before jumping into why these new technologies will become important, let’s discuss the current state. A Good Experience could be better. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

JANUARY 14, 2020

In financial services, demand for ease of use and security are sky-high, even for business customers. But cloud migrations are often complex, particularly when it comes to remaining compliant with the mounting regulatory initiatives designed to address growing security risks in the financial services arena.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

AUGUST 19, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing and account takeovers are plaguing the industry. According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

SEPTEMBER 17, 2019

Impending 5G technology holds a great deal of promise for many industries, especially for financial institutions. A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? Most consumers (78.1

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. Mobile movements. s upgrades, however.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 4, 2019

Patrick Gauthier, vice president of Amazon Pay, said voice payment through digital assistants will revolutionize the payments industry in the same way mobile phones did, according to a report by CNBC. He said the technology is a “new era in commerce. Just like mobile 10 years ago, there is a lot we need to learn.

Security 145

Security Payments Survey Mobile 145

PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Consumers are turning to their smartphones more often to get their gaming fix.

Online 278

Online Report Fraud Mobile 278

PYMNTS

DECEMBER 21, 2020

Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. More than 46.5

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

OCTOBER 23, 2020

Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200 percent jump in new mobile banking registrations during April. Recent research reveals that credit unions (CUs) are still lacking in providing many mobile app features that their members desire. million in July.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. Open banking-facilitated apps can offer tailored support, reducing the need for in-person services.

Security 174

Security Fintech Data Fraud 174

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

MAY 22, 2018

-based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. In addition, CUJO AI will continue to scale the business and hire world-class talents for its AI-powered technology, cyber analysts and commercial teams around the world.”.

Security 108

Security Capital Customer Experience Mobile 108

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. The irony here is that chip cards are supposed to be more secure in card-present situations and yet in this instance the customer’s information, including card number and security code, was now written on a piece of paper. What do our readers have to say?

Customer Experience 63

Customer Experience Cards Security Meeting 63

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

Perficient

OCTOBER 19, 2020

This will now be the ‘new normal” for customer onboarding across all products and services, whether retail and commercial. Security : Disabling security to enable security, making it easier to become a customer, and enabling safe and secure data sharing will be the hallmark of new security strategies.

Video 520

Video Security Tools Strategy 520

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

FEBRUARY 23, 2017

Gulf Oil customers now have a faster, more convenient way to pay for gas and other products with the introduction of Gulf Pay, a new mobile payment application. Customers will also be able to tailor in-app preferences to fit their specific needs.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

JUNE 29, 2020

Mobile banking saw a similar spike, with the share of consumers preferring it shifting from 47 percent before the pandemic to 55 percent. The bump in digital banking popularity means financial institutions (FIs) offering such services must keep them fast and seamless to avoid losing customers to other providers that can support their needs.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

APRIL 11, 2019

Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem. FIs are now competing fiercely to ensure that consumers are choosing their mobile banking services over their rivals’ as customers seek apps offering more speed, security and other capabilities.

Mobile 123

Mobile ATM Innovation Strategy 123

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

PYMNTS

APRIL 4, 2018

Microsoft is enhancing its payments capabilities by integrating peer-to-peer (P2P) payment functionality on its Kaizala solution in India, the technology firm said Tuesday (April 3). Microsoft said in its announcement that adding payment functionality enables firstline and mobile employees “to participate and complete business workflows.”.

Mobile 108

Mobile Payments Groups Customer Experience 108

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. CA Technologies’ Roadmap.

Security 100

Security CA Payments Big Data 100

PYMNTS

JUNE 8, 2020

At the same time, creating familiar experiences online or through mobile can be difficult, as each process is fundamentally different from visiting brick-and-mortar locations, according to John Ross, president and CEO of the Independent Grocers Alliance (IGA). Contactless Payments’ Rising Importance.

Online 144

Online Mobile Tools Retail 144

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. This year, Capital One researchers found that treasurers are especially interested in mobile banking capabilities as they seek new tools for their profession.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. Mobile Payments Attitude. And that’s regardless of the merchant segment. But not for every establishment.

Mobile 132

Mobile Payments Las Vegas Operations 132

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 30, 2017

“There are any number of devices that, for example, if you’ve said, ‘Hello Alexa,’ you’re actually talking to Sensory technology,” Sensory’s chairman and CEO, Todd Mozer, told Karen Webster in a recent conversation, noting that Sensory’s close collaboration with Amazon “on a variety of projects” is also public knowledge.

Technology 107

Technology Security Mobile Branding 107

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. Customers who stop will lose their time and effort because the process cannot be started where it ended on mobile or other channels.

social media 309

social media Customer Experience Knowledge Base Mobile 309

Cisco

JULY 12, 2021

The Cisco Financial Services team welcomes imimobile’s Alex Cambell , SVP Sales at imi mobile, as our guest blogger this week. Convenience is what consumers want, but they want it without compromising on the security of their data or their financial assets. Possession – something only the user possesses such as security tokens.

Fraud 168

Fraud Mobile Security Customer Experience 168

PYMNTS

APRIL 25, 2019

The PAUL UK bakery chain has teamed up with Yoyo for a mobile payments app in Europe , Repay Holdings, LLC , along with parent company Hawk Parent Holdings, is expanding into Canada and WorldRemit is working with Paga for remittances to users in Nigeria. Welcome to The Axis, your late look at payments news from around the world. to Australia.

Mobile 115

Mobile Payments Customer Experience Report 115

PYMNTS

JANUARY 25, 2021

Volvo Financial Services (VFS), the captive financing arm of Volvo Group, has announced that Payer will help it optimize payments and improve the customer experience for auto service and repairs, a press release says. Payer works in payments technology. I think it’s a great fit.”.

Customer Experience 216

Customer Experience Payments Community Technology 216