PYMNTS

DECEMBER 21, 2020

The December Order To Eat Tracker® examines how QSRs are working to upgrade their digital channels and entering into digital-only services, and how this shift is affecting their customer engagement efforts and bottom lines. Shake Shack On Leveraging AI, ML To Drive Customer Experience. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Customer Experience 316

Customer Experience Security Mobile Meeting 316

Perficient

OCTOBER 13, 2020

Though as consumers embraced the internet and mobility newer channels emerged. As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

JANUARY 9, 2019

To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. The pharmacy chain chose the TC51 mobile computer and ET50 tablet from Zebra to use in “all its stores across the U.S.,”

Technology 140

Technology Mobile Kentucky Customer Experience 140

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. The big push had been around transitioning everybody to EMV,” he remarked.

Customer Experience 254

Customer Experience Cards Analytics System 254

Payments Dive

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. Eight large U.S. This blockchain-based digital credential system is called MyCUID.

Customer Experience 170

Customer Experience blockchain System Innovation 170

ATM Marketplace

JULY 19, 2021

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize innovation in digital signage, kiosk, mobile, omnichannel and emerging technologies.

Customer Experience 98

Customer Experience Innovation Mobile Technology 98

PYMNTS

DECEMBER 13, 2019

Verizon’s 5G Labs and Snapchat said they are working to push the boundaries of what it means to experience live events as well. to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group.

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. Before jumping into why these new technologies will become important, let’s discuss the current state. A Good Experience could be better. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Payments Dive

MARCH 21, 2017

Companies are always looking for new ways to solidify their relationship with their customer base and grow. New technology often helps, but is not always the answer. Some do a good job while others miss.

Customer Experience 218

Customer Experience Retail Mobile Technology 218

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

Retail 225

Retail Mobile Customer Experience Payments 225

PYMNTS

FEBRUARY 20, 2020

However, as Kount Chief Customer Experience Officer Richard Stuppy noted, when it comes to their actual commitment in policing their own transactional security and letting it drive their decisions, it doesn’t have all that much of an effect. Consumers have somewhat of a fickle relationship with security when it comes to transactions.

Mobile 201

Mobile Fraud Security Customer Experience 201

Banking Exchange

OCTOBER 22, 2019

There is an opportunity to build and strengthen banking relationships Technology Tech Management Online Mobile Customers Branch Technology/ATMs Feature3 Feature Financial Trends Fintech.

Customer Experience 60

Customer Experience Technology ATM Trends 60

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

Mobile 217

Mobile Seattle Samsung Washington 217

Banking Exchange

JUNE 10, 2019

Those who implemented Mobile Wallet solutions, are witnessing an upsurge in the usage of mobile wallet payments and so the success Profitability Payments Performance Channels Customers Branch Technology/ATMs Tech Management Mobile Online Cards Checks/Remote Deposit Capture Feature3 Fintech Feature Financial Trends.

Customer Experience 60

Customer Experience Mobile ATM Trends 60

PYMNTS

SEPTEMBER 23, 2020

As we discover in PYMNTS’ September 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount , “[The] number of food delivery app users could climb 25.2 When the seesaw stops and COVID cools down, mobile order-ahead (MOA) apps are poised to control a much larger swath of food commerce, with new complexities attending that growth.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6

Technology 130

Technology Massachusetts Mobile Boston 130

Payments Dive

JANUARY 5, 2018

But for the technology to gain traction, it must, first and foremost, provide a secure customer experience. Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs.

ATM 268

ATM Security Mobile Customer Experience 268

Perficient

JULY 20, 2020

For most consumers, buying a new car starts with their mobile phone – not at the dealership. Digital technology has been transforming the way consumers shop for more than a decade, but it is also transforming the way they buy, finance, and how – or even if – they use their vehicles. Digital Frictionless Customer Experience.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Accenture

MARCH 15, 2016

But who are the real winners—banks or customers? This new level of banking self-service is a reality thanks to digital technologies. Self-service channels including online and mobile banking options, interactive screens and remote. A self-service revolution is sweeping retail banking. Read more.

Customer Experience 150

Customer Experience Retail Mobile Online 150

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. In addition, they can reserve a virtual appointment with a stylist who can offer a customized experience since shoppers complete a style quiz prior to their appointments.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

PYMNTS

APRIL 20, 2018

These rising expectations have even previously resistant restaurants investing in mobile ordering and other technologies, including pancake chain IHOP. The reality is that this all came about from customer demand,” Chachula explained. Changing Technology, Changing Customers. Building from the Ground up .

Mobile 113

Mobile Technology Google America 113

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Like any emerging technology, most institutions are in a “test and learn” phase.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. A report found that 29 percent of restaurant operators think they are lagging in adopting technology.

Technology 146

Technology Operations System Cards 146

Perficient

MAY 28, 2020

There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Missed opportunities in this area result in undesired customer experiences and ultimately less loyalty and revenue to the company.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

JANUARY 20, 2020

Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks.

Mobile 160

Mobile Dallas Millennials Technology 160