PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

DECEMBER 6, 2018

Target is selling Christmas trees at twice the normal rate thanks to its augmented reality shopping tool. In addition, the retailer expanded curbside pickup to two new markets , California and Colorado. The retailer is already seeing a 10 percent rise in orders with the new service.

Colorado 130

Colorado Retail Millennials California 130

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. That point was underlined in the latest US Retail Banking Satisfaction Study from J.D.

ATM 81

ATM Millennials Customer Experience Tools 81

Gonzobanker

OCTOBER 3, 2017

Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Yet, these commercially focused banks should think twice before they think they can survive without retail. Any commercially focused bank trying to grow retail funding must be a data player – period.

Retail 60

Retail Strategy Marketing New Jersey 60

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. BNPL tools’ main draw is that they provide comfort, regardless of products’ prices. BNPL Budgets and Customer Comfort. Millennials and members of Gen Z are already on board with BNPL.

Retail 131

Retail Branding Millennials Mobile 131

Insights on Business

FEBRUARY 27, 2019

It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JUNE 28, 2016

Walmart has become the biggest grocery retailer in the U.S. Go to almost any grocery store (even a Walmart version), and you will start at the flowers and produce and basically be led counter-clockwise through the shopping experience. Millennials In the Aisles . Advances and changes have come along in the last 25 years.

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For restaurants supporting the feature, the orders are completed via Google and Google Pay.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer.

Millennials 185

Millennials Retail Tools social media 185

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. Many retailers are relying on AI to enhance personalization.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

SEPTEMBER 12, 2018

Fixers , among other platforms, comes as part of a huge movement from a new generation of travel entrepreneurs: “They are creating a completely unique set of experiences,” Fixers Founder and Chief Creative Officer Lisa Simpson told PYMNTS.com in an interview. Millennials make up about a third of the U.S.

Millennials 108

Millennials Customer Experience Online Course 108

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JULY 21, 2017

Given that the debit and credit card share of total retail sales is at 77 percent, acceleration in contactless may be in the (virtual) cards. In the “if you can’t beat ‘em, join ‘em” spirit that seems to be coming increasingly prevalent in retail these days, Sears has struck a deal with Amazon. billion pounds.

Millennials 100

Millennials Mobile Branding Retail 100

Celent Banking

NOVEMBER 2, 2016

We’re millennials, for better or for worse. Like most millennials, we are fans of online/mobile banking and rarely step inside a branch. During our conversation, he explained how the mortgage process worked and introduced me to this handy online tool they call yourLoanTracker. How much will it cost? Source: Wells Fargo.

Millennials 100

Millennials Mobile US Tools 100

Gonzobanker

OCTOBER 6, 2015

The reason Amazon has a higher market cap than Walmart today is that investors are seeing the “last mile” of a new retailing model built via the Amazon Prime experience. Prime adoption has risen from 25% of Amazon customers in 2013 to 40% today. Fight the good fight to build a kick-butt payments self-service experience.

Cards 60

Cards Fraud Apple Google 60

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

DECEMBER 18, 2018

It’s easy to get swept up in the retail apocalypse narrative. With historic retailers like Toys R Us and Sears shutting their doors after more than 100 years in business, and reports of “sad Santas” in empty malls, it’s hard to not take a rather dim view of physical retail’s prospects at present. Time Is The New Coupon.

Retail 140

Retail Millennials Online User Experience 140

FICO

DECEMBER 5, 2022

At the same time, mobile banking, payment and money transfer apps are exploding in popularity, as 89% of respondents to a recent Insider Intelligence study use mobile banking, including 97% of Millennials. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences.

Survey 52

Survey Fraud Digital Banking social media 52

Gonzobanker

FEBRUARY 7, 2018

What’s more, most mid-size and community bankers have been so enamored with commercial real estate and commercial loans that they lack the sound retail funding strategy and the treasury management solutions to be ready for the next round of funding competition. Commercial Real Estate. 3: Business Model. Sadly, the silence was deafening.

Taxes 75

Taxes Video Analytics Arkansas 75

William Mills

MAY 11, 2016

The tool helps people to do research and generate investment options. ^SR. Speaking the the problem of food waste at restaurant and retailers so I’m assuming there is a new tech that would enable merchants to better know their unsold food (which could be used for food banks). Customize video, like you would a direct mail piece.

Video 40

Video Lending social media Analytics 40

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

William Mills

MAY 11, 2016

Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. This looks like a polling tool, to get quick client feedback, mostly about current events. The fact that this is an automated tool means it lacks authenticity. Svyatoslav Ostrovsky (Head of Retail Digital Business).

Video 40

Video Mobile social media Analytics 40

CB Insights

JUNE 3, 2020

Most notably, Covid-19 is contributing to an explosion in e-commerce at the expense of physical retail. This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. Banking and Lending.

Lending 75

Lending Capital Online Marketing 75

CB Insights

NOVEMBER 6, 2018

Amazon’s next big move could be in beauty retail. Retail partnerships to add value for SMB clients. It used the platform to raise product awareness and make the unfamiliar acne-fighting tool more top-of-mind for consumers. The company is also reportedly developing AI tools to track these accounts.

Google 72

Google Apple Industry Branding 72

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ). Maybe nobody can get that many retailers to agree on anything. It’s funny, tongue-in-cheek and just plain different. The take-away?

Utah 60

Utah System Community Marketing 60

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. Maybe nobody can get that many retailers to agree on anything. The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. The take-away?

Utah 60

Utah System Community Marketing 60

PYMNTS

JANUARY 21, 2020

ARC), which says it “provides channel-agnostic tools and insights to help the global travel community connect, grow and thrive,” had taken a majority stake in nuTravel, described as a “leading developer of applications that provide airlines with online retailing solutions with enhanced features to support travel agency services.”.

Innovation 101

Innovation Millennials Trends Examples 101

PYMNTS

OCTOBER 11, 2019

It’s an option especially attractive to millennials and younger demographics,” Sutter said. Vrbo’s focus is not on those shared spaces, but on the experience of renting out an entire property for a single person or unified group of family, friends or workers.). Visual Tools. That’s one way to keep an edge via payments.

Course 124

Course Payments Innovation Tools 124

FICO

JANUARY 19, 2018

A textbook example of this would be Amazon and eBay disrupting the retail sector. Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

DECEMBER 24, 2018

Voice-assisted retail is growing faster than many observers expected, and some 27 percent of consumers own a voice-activated device, up from 14 percent last year. According to one report , some 60 percent of customers paid by fingerprint or by taking a selfie during Singles’ Day. 2: With Their Voices. 3: Via Automatic Payments.

Cards 207

Cards Payments Mobile Millennials 207

William Mills

SEPTEMBER 7, 2016

B2B marketplace – Professional procurement tool that is open to everyone. Provides you a tool where you can engage, acquire and grow customers. Also a pretty good customer experience. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Procurement is just the starting point. Their application is middleware.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

SEPTEMBER 17, 2018

Store brands from retailers were seen as down-budget choices. Target’s Cat & Jack kids’ line has delivered double-digit results since its 2016 launch, even as traditional retailers struggle to stay afloat. Clothing: how retailers are attempting to escape the industry apocalypse by introducing store brands.

Industry 67

Industry Branding Retail US 67

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Mint’s pre-launch blogging strategy that got them 20,000+ customers.

Tools 78

Tools Millennials US Maine 78

CB Insights

OCTOBER 6, 2017

Meanwhile, nearly 5 million retail workers are at a medium risk of automation within 10 years. With the emergence of industry-specific AI, the effects of automation — initially felt in manufacturing — are seeping into retail sales, restaurants, e-commerce, marketing, and even software development. Retail salesperson (4.6M).

Software 69

Software Industry Retail United States 69

Fintech Labs Insights

AUGUST 1, 2016

It leverages 45+ years of franchise operations experience to help retail investors finance franchises, helping to bring them to market quicker. Envestnet | Yodlee offers millennials a solution for measuring financial health and promoting a healthy financial lifestyle.

How To 12

How To Analytics Millennials Data 12

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. The introduction of remote work policies as part of sheltering in place has dramatically accelerated the adoption of these tools. 3D printing. Online grocery.

Industry 101

Industry Technology Online Video 101