Perficient

MAY 5, 2022

While it was once expected and acceptable for lenders to enforce standardized payment due dates and policies, COVID-19 brought the impracticality and ineffectiveness of a “one-size-fits-all” approach to credit and lending to light. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

Perficient

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

FEBRUARY 21, 2020

percent of online B2C and B2B platforms’ payment executives cite too many false positives as one of their greatest challenges to winning customers — 30.4 Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

JULY 12, 2019

In recurring payments, subscription commerce is having a “fear of commitment” moment. 35 B: Expected value of the global call center software market by 2025. More call centers are beginning to rely on artificial intelligence (AI) for greater insights. All This, Today In Data.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Customer Experience 316

Customer Experience Security Mobile Meeting 316

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences.

Fraud 174

Fraud Payments Philadelphia social media 174

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

Retail 225

Retail Mobile Customer Experience Payments 225

PYMNTS

OCTOBER 10, 2019

The cloud storage subscription market is expected to increase at a compound annual growth rate (CAGR) of 24.8 Cloud storage subscription providers are required to offer payment experiences that would-be consumers in both developed and underdeveloped nations find convenient and compelling. Serving Emerging Markets.

Marketing 116

Marketing Payments Cards cryptocurrency 116

Perficient

JANUARY 22, 2021

And in the case of payment networks, the payment type, coupled with the particulars of the loyalty arrangement, is a particularly compelling sales pitch. For example, imagine an airport with a hamburger restaurant. This “multi-purpose data” approach to insight is the key to a relevant and optimized rewards program.

Analytics 309

Analytics Industry Chicago Payments 309

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics. Karen Webster.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

MAY 4, 2020

Payment orchestration platforms (POPs) are suddenly everywhere as solution-shopping for the great American reopening gets underway in earnest. The lure of new markets and customers is powerful, and a global presence is now available to the smallest of online retailers, but there’s a right way to expand into overseas territories.

Payments 130

Payments Customer Experience Regional Online 130

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. The point-of-sale lender announced this week it has more U.S. This is the first time since the company’s 2014 launch that its U.S.

Marketing 293

Marketing US Retail Customer Experience 293

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Bank Innovation

APRIL 22, 2020

GoCardless, the recurring payments company that allows clients to collect from customers’ bank accounts, is launching Success+, a new tool that uses transactional data and machine learning to automatically schedule the best date to retry failed payments.

Tools 259

Tools Customer Experience Payments Data 259

PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Why Travel Firms Need To Cater To Millennial Payment Preferences.

Marketing 132

Marketing Millennials social media Case Study 132

Payments Dive

DECEMBER 11, 2017

FSS matured, comprehensive, and reliable transaction processing services ensure unparalleled 100% availability.

Customer Experience 186

Customer Experience Marketing 186

PYMNTS

JULY 28, 2020

dollars, but the practice can be inconvenient for sellers in many international markets. Those that do not receive their payments in local currencies must often wait longer for funds to settle in their accounts, as banks can take up to two days to make cross-currency payments available. Complying With Payments Regulations.

Marketing 159

Marketing Regulation National Operations 159

Bobsguide

FEBRUARY 18, 2019

globally 2015-2016, according to the 2018 World Payments Report. In the US, the growth rate reported was much lower than the majority of markets - at just 5.7% - however, in terms of the number of non-cash transactions, it dominated with 148.5 Non-cash transactions grew by 10.1% billion non-cash.

Customer Experience 79

Customer Experience ATM US Report 79

PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

Apple 225

Apple Payments Customer Experience America 225

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Digital-native new entrants have distinct advantages in corporate payments.

Payments 150

Payments Customer Experience Survey Capital 150

Bank Innovation

DECEMBER 2, 2019

When it comes to keeping users engaged, payments apps seem to be missing the mark. According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. Mobile payments are still on the […].

Payments 273

Payments Analytics Mobile Marketing 273

Bank Innovation

APRIL 2, 2019

Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

Innovation 186

Innovation Video Seattle Payments 186

PYMNTS

NOVEMBER 16, 2020

Now comes the work of embedding touchless payments anywhere and everywhere people might want them. Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. In a word: no. Touchless is here to stay. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

AUGUST 29, 2019

NovoPayment announced that it has scaled the deployment of Visa Direct to enable instant payments, P2P and P2M payments, account-to-account payments, fast funds and mass payouts, as well as the use of Visa Token Services.

Payments 139

Payments Customer Experience America Regional 139

PYMNTS

JUNE 24, 2020

Businesses are digitizing more rapidly these days, often tapping into new overseas markets and expansion opportunities created by COVID-19. They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. Analysis, Compliance, Speed.

Payments 130

Payments Regional Analysis Compliance 130

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. The point-of-sale lender announced this week it has more U.S. This is the first time since the company’s 2014 launch that its U.S.

Marketing 195

Marketing US Retail Customer Experience 195

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. TouchBistro makes iPad-based POS systems that handle restaurant orders as well as payments and administrative tasks like staffing. restaurants, according to a release.

Payments 116

Payments Customer Experience System US 116

Insights on Business

JANUARY 10, 2017

Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb. And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience.

Customer Experience 87

Customer Experience social media Video Innovation 87

Accenture

APRIL 23, 2019

Advances in technology and a push towards “consumerization” in business-to-business (B2B) payments is resulting in providers offering more digital tools than ever before. Banks, networks and fintech organizations are working together in an effort to displace the high number of checks that remain persistent in B2B payments.

Tools 151

Tools Payments Cards Online 151

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020. Thus: From eBay to payments ecosystem.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

Bank Innovation

MARCH 24, 2020

billion since its 2017 founding, is optimistic about venture capital funding for tech companies, despite current market volatility. Brex, a corporate card and financial product startup that has raised $315 million in equity and reached a reported valuation of $2.6

Marketing 199

Marketing Capital Cards Report 199

Perficient

FEBRUARY 29, 2024

Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221