Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

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South State Correspondent

JUNE 14, 2024

Banks often lack a technology architecture plan and are channeled down dead-end streets. Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Part of this problem is deficiencies in vendor selection.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

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Technology Customer Experience blockchain Data 160

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

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Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

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North Carolina Charlotte Payments US 275

PYMNTS

DECEMBER 10, 2019

New York City digital payment platform Payoneer is set to acquire the Germany-based open payment orchestration platform optile , Payoneer announced in a press release on Tuesday (Dec. optile’s orchestration platform was developed for global ventures to quickly expand to additional markets.

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Technology Payments New York City New York 130

PYMNTS

JULY 12, 2019

In recurring payments, subscription commerce is having a “fear of commitment” moment. 35 B: Expected value of the global call center software market by 2025. More call centers are beginning to rely on artificial intelligence (AI) for greater insights. All This, Today In Data.

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Customer Experience Data Comparison Innovation 190

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. The Technology Behind Embedded Finance . Use Cases .

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PYMNTS

OCTOBER 10, 2019

The cloud storage subscription market is expected to increase at a compound annual growth rate (CAGR) of 24.8 North America and Europe also have presented strong user bases, while demand has been slower for countries with less-developed internet and communication technology sectors, such as those in Latin America, the Middle East and Africa.

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Marketing Payments Cards cryptocurrency 116

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics. Karen Webster.

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PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges.

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PYMNTS

NOVEMBER 16, 2020

Now comes the work of embedding touchless payments anywhere and everywhere people might want them. Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. In a word: no. Touchless is here to stay. told PYMNTS.

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Cards Payments Innovation Customer Experience 239

PYMNTS

MAY 4, 2020

Payment orchestration platforms (POPs) are suddenly everywhere as solution-shopping for the great American reopening gets underway in earnest. The lure of new markets and customers is powerful, and a global presence is now available to the smallest of online retailers, but there’s a right way to expand into overseas territories.

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Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

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PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. The global kiosk market is estimated to be worth $30.8 billion by 2024.

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PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

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PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

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Apple Payments Customer Experience America 225

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Why Travel Firms Need To Cater To Millennial Payment Preferences.

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Perficient

MARCH 25, 2021

Government relief programs and stimulus payments have been successful and have expiration dates; the time to prepare for the aftermath is now. Collections and loss mitigation functions have historically had underinvestment in terms of technology – banks should ask, “Can I afford not to any longer?”.

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PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

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Retail Payments Online Customer Experience 184

Accenture

APRIL 23, 2019

Advances in technology and a push towards “consumerization” in business-to-business (B2B) payments is resulting in providers offering more digital tools than ever before. Banks, networks and fintech organizations are working together in an effort to displace the high number of checks that remain persistent in B2B payments.

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Tools Payments Cards Online 151

PYMNTS

JANUARY 20, 2020

The rumors about hand-based payments out of Amazon have been building for the last few months. In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment.

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Payments Data Cards New York 277

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Digital-native new entrants have distinct advantages in corporate payments.

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PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. The Need For Standardization In Cross-Border Payment Processing.

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Innovation Payments System Security 228

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

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Conference Retail Community Bank Technology 195

Insights on Business

JANUARY 10, 2017

Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb. And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience.

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Customer Experience social media Video Innovation 87

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. TouchBistro makes iPad-based POS systems that handle restaurant orders as well as payments and administrative tasks like staffing. restaurants, according to a release.

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Payments Customer Experience System US 116

PYMNTS

JULY 29, 2020

Online payment tech company PayU is teaming up with cyber-fraud prevention firm Feedzai to beef up its network protections in a key global market, the companies announced on Wednesday (July 29). The partnership with Feedzai comes seven months after PayU acquired a majority, $185 million stake in PaySense.

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Payments America Customer Experience Analytics 131

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The Voice AI Market. Xiao noted the company is excited about where the drive-thru market is headed in general.

Technology 121

Technology Maine Study Google 121

PYMNTS

AUGUST 11, 2020

Payments firm Sokin is integrating local payment rails from Currencycloud to help boost its money transfer service around 150 different countries with 35 different currency options, the company announced Tuesday (Aug. Users can make unlimited payments for $2.99 Users can make unlimited payments for $2.99

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Customer Experience Regional Payments Marketing 245

PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

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Apple Payments Customer Experience America 150

PYMNTS

DECEMBER 14, 2018

Banks and businesses handling personal information face a delicate balancing act as global systems embrace smarter payments. They must deliver services that customers and clients demand while securing their personal data. Data is crucial and — fortunately, for banks and businesses in the smarter payments space — plentiful.

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PYMNTS

MAY 7, 2020

Although a recent uptick in B2B payments innovation has accelerated corporates’ migration away from the paper check, old habits die hard, and the legacy payment tool remains a mainstay in the accounts payable (AP) department. “Checks will be around for a while. Preserving Check Workflows.

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Payments System Technology Data 169

PYMNTS

DECEMBER 28, 2020

And as the dust settles and the 2021 predictions are rolling in, Ingo Money CEO Drew Edwards told Karen Webster that after the powerful boost instant payments got this year, 2021 is looking like the year they will evolve into their 2.0 And, he said, they’re “realizing this is how their payments should have always been.”.

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Payments Fintech Cards Customer Experience 303

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Top trends in payments. Adopt faster payments.

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Trends Payments Community Bank Texas 140

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. The top banks have the funds, technology, and development teams to make this happen. Small businesses remain an untapped marketing opportunity for the financial services industry. Small Business Innovation.

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