PYMNTS

JANUARY 19, 2021

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275

Online Marketing Payments Operations 275

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Ostasz, AVP of U.S. Ostasz, AVP of U.S.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

PYMNTS

MAY 29, 2018

software company Verint Systems, Inc. Verint — b ased in Melville, NY — trades on the Nasdaq Stock Market with a market value of around $2.8 At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”.

Groups 164

Groups System San Francisco Software 164

Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Gonzobanker

APRIL 25, 2024

“It’s time we embark on a journey to modernize and invest in a powerful customer relationship management system!” Hoodwink, a suave sales professional from the Big City who convinced them that the bank’s current core system lacked a 360-degree view of the customer and what they desperately needed was his OopsieDaisy CRM solution.

System 148

System Training Community Bank Management 148

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. How other companies developed the case for embedding intelligence in their order management and the benefits they realized.

Customer Experience 238

Customer Experience Study System Management 238

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. The popularity of embedded finance is not limited to the transportation market. APIs allow data among disparate software systems to be transferred back and forth and used across applications. .

Customer Experience 294

Customer Experience Software Cards Data 294

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Accenture

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. To optimize and simplify their operations for agility to capture opportunities driven by market change.

Customer Experience 153

Customer Experience Operations System Software 153

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks. There’s a mass of customer data available. FICO Admin. Tue, 07/02/2019 - 02:45. by Tim Young. expand_less Back To Top.

Marketing 96

Marketing Analytics Customer Experience Data 96

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. 6) it is partnering with Punchh , a provider of mobile engagement, CRM and marketing automation technologies for restaurant chains. We are thrilled to partner with Punchh.

System 100

System Customer Experience Marketing Automation Software 100

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

FEBRUARY 24, 2021

In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. Jon focuses on finding ways to surprise and delight Truman’s customers.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

JUNE 3, 2020

As companies look to build a modern digital business, they need business agility, operational efficiency, access to insight, and technical resilience. It’s no wonder an increasing number of companies are automating and orchestrating IT systems and processes and delivering applications from cloud environments.

Customer Experience 443

Customer Experience Technology Innovation System 443

NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. The app also lets customers choose how they log in and features no marketing or sales material. Tailored and contextual.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

Accenture

JULY 15, 2019

Guest bloggers Ben Lopez and Charlie Arthy examine the evolving role of the COO in post three of their series on achieving simplified, future-ready bank operations. The focus for bank COOs is expanding beyond a pure cost perspective to include customer experience. 1 Accenture North America Banking Operations Survey 2018.

Customer Experience 150

Customer Experience Operations Survey Technology 150

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. When business lines must continuously collaborate with marketing, I.T.,

Leadership 158

Leadership Industry Management Resources 158

Perficient

SEPTEMBER 15, 2020

They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Abrigo

DECEMBER 22, 2023

Articles on creating a sound credit risk rating system and preparing for the possibility of new requirements such as the CFPB ruling were among the most-viewed throughout the year. Smaller banks can be encouraged by these numbers, and S&P Market Intelligence predicts a return to relative construction industry normalcy in 2023.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. India, for example, is a huge market for Mastercard.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

APRIL 8, 2020

With a launch that links enterprise resource planning (ERP) with accounts payable, among other systems, OpenText debuted its new OpenText™ Trading Grid™ The rollout brings together multi-enterprise cloud integration capabilities with data visualization and microservices architecture, according to an announcement.

Tools 181

Tools Customer Experience Resources Compliance 181

Bobsguide

APRIL 29, 2022

based core systems with minimum integration effort. In this first of many planned releases, financial institutions simply visit marketplace.nxtsoft.com, select the core system they are utilizing and view a list of Fintech solutions to which NXTsoft has pre-built lifecycle connectivity. About NXTsoft.

Denver 148

Denver Atlanta Fintech United States 148

South State Correspondent

MARCH 14, 2024

New products, new business lines and new ideas will drive long-term value and many banks are hindered by their technology and reliance on their core systems. As a result, the strategy and strategic planning horizon of many banks is the same as their core system providers. Your strategic planning process is flawed. Do you remember them?

Innovation 195

Innovation Strategy Capital Comparison 195

Perficient

MAY 28, 2020

Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.

Mobile 340

Mobile Customer Experience Tools Data 340

Jeff For Banks

JUNE 25, 2020

The inability to connect Marketing activities to the bottom line is what I frequently hear from bankers that think the Marketing Department is a cost center. Yet Marketing is frequently held to account for the ROI of the checking or home equity campaign. Which leads me to my second way to hold Marketing accountable.

Marketing 78

Marketing Trends Survey Management 78

PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. KFC delivered fourth-quarter system sales growth of 8 percent and 3 percent same-store sales growth with 7 percent net new unit growth. Pizza Hut U.S.,

Branding 142

Branding Innovation Customer Experience System 142

Perficient

SEPTEMBER 7, 2020

Healthcare marketers used to discuss the “patient experience” within their health system. These days the focus has shifted to “consumer experience.” And they’re bringing retail practices and improved consumer experience with them. Every health system offers some version of “patient-centered care.”

System 332

System Marketing Retail Branding 332

Gonzobanker

MAY 15, 2023

It’s 2023 and innovations like AI are gaining steam, but dated systems and clunky processes continue to clog the consumer loan pipeline in most financial institutions. While all loans cannot ever be auto-decisioned, Cornerstone has seen high performers operate at twice the decision percentage of current peer medians.

Lending 154

Lending Leadership System Data 154

Abrigo

MARCH 2, 2023

But as Southwest’s scheduling system crisis over the holidays showed banking and all other industries, technology shortcomings create enormous costs in the short-term and in the future. The company has estimated that the impact of its system meltdown during bad weather will cost it as much as $825 million. Executives took a pay cut.

Technology 195

Technology Lending Community Software 195

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

Perficient

AUGUST 15, 2020

Healthcare journey maps take time to build, require input from multiple groups, and may uncover uncomfortable findings about the patient journey in your health system. Every health system has teams that work closely and yet speak different languages. Because their health systems are confusing and don’t “know who I am.”

System 332

System Branding Groups Customer Experience 332