Perficient

MARCH 10, 2021

podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. Jeff Small is a Director of Mobile Solutions at Perficient. Listen Now! In Episode 5 of the What If?

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

PYMNTS

DECEMBER 13, 2019

to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group. Our strategy is to partner with the best brands to ensure our customers have exclusive access to cutting edge technology and services.

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

MAY 5, 2022

A Pathway to Improved Loss Rates and Happier Customers. IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).”

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

Payments Dive

FEBRUARY 14, 2017

Mobile apps such as Postmates and Uber have become the blueprint for great customer experiences. But what is it like to be on the other side of such services, particularly Postmates?

Mobile 210

Mobile Customer Experience Marketing 210

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

Retail 225

Retail Mobile Customer Experience Payments 225

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Payments Dive

AUGUST 31, 2018

Host Will Hernandez discusses protecting mobile apps and mobile ordering services from fraud, with Kount VP of Marketing, Don Bush. Will also chats with Judy Mottl, editor of Retail Customer Experience, about Amazon Prime Day trends.

Mobile 150

Mobile Fraud Customer Experience Trends 150

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. A Good Experience could be better. I find it frustrating when mobile apps aren’t nicely connected and they force me to spend extra effort to get things done. The map app has enough to do already!

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

DECEMBER 10, 2018

MoneyGram, a global money transfer and payment service, has launched a new mobile app that is available in the U.S. MoneyGram Chairman and CEO Alex Holmes said the move is important for the continued growth of the company’s digital and mobile strategies. Earlier this year, the company launched MoneyGram.com in 21 new markets.

Mobile 142

Mobile Marketing Customer Experience US 142

Perficient

JULY 20, 2020

Our very own Nate Bauer , director – digital marketing consulting, will be moderating the panel: Analyzing Media Coverage Across Channels to Uncover Actionable Intelligences. Nate has spent the majority of his career focusing on developing digital marketing strategy-led solutions. Digital Frictionless Customer Experience.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Perficient

JULY 26, 2021

Rural residents paying city insurance rates, government employee affinities, and experiences tailored for military families are just a few examples of these beginnings. As the world becomes more mobile and digital, customers expect a seamless and efficient experience.

Customer Experience 294

Customer Experience Apple Study Google 294

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. Personalized Customer Interactions AI-powered systems enable regional insurance carriers to deliver personalized customer experiences.

Regional 221

Regional Customer Experience Strategy Policies 221

Payments Source

SEPTEMBER 1, 2016

Mobile can make in-store payments easier and add dimensions to marketing, but consumers will drive the shopping experience, placing unprepared merchants at a disadvantage.

Customer Experience 61

Customer Experience Mobile Retail Marketing 61

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

APRIL 26, 2017

The retailer’s website has now upgraded its website for enhanced functionality, product content, personalized selling tools, improved checkout processes and a heightened mobile experience. With these upgrades, Title Nine is hoping to increase conversion rates and satisfy customer interactions.

Customer Experience 100

Customer Experience Branding Community Retail 100

Perficient

JANUARY 7, 2021

From retail to consumer goods, online and mobile sales are up significantly. They also found that the customer experience is often just as good, if not better. This shift has caused customers’ expectations to increase, and companies to adjust to what many believe will be the new norm. Mobile apps.

Marketing 309

Marketing Industry Mobile Massachusetts 309

PYMNTS

JANUARY 20, 2020

More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks. Rising demand is fueling growth in the global kiosk market, for example, and could reach $30.8 Recently published data has DoorDash leading the market with a 35 percent share.

Mobile 160

Mobile Dallas Millennials Technology 160

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

JANUARY 28, 2020

Keepsake is one company that enables consumers to upload their photos through a mobile app to be printed, framed and delivered. Keepsake’s target market, Weiss noted, is anyone who has an interest in either gifting or decorating with photos. Like many companies, Keepsake reaches its market through social media.

Mobile 141

Mobile social media United States Cards 141

South State Correspondent

NOVEMBER 18, 2019

BANK WEBSITE MARKETING While last week we focused on bank mobile app usage, in this article we take a look at how mobile and online usage compares to see what insights we can glean for bank marketing and customer experience management.

Customer Experience 170

Customer Experience Mobile Online Marketing 170

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

Customer Experience 80

Customer Experience Data Branding social media 80

Bank Innovation

SEPTEMBER 12, 2019

Daimler Mobility is integrating its ePayment service, Mercedes pay, into Mercedes-Benz vehicles, the company announced at the International Automobile Exhibition in Frankfurt. The service will allow Mercedes-Benz owners to pay for parking, gas and Mercedes-provided services through the multimedia system MBUX.

Mobile 150

Mobile System Company Customer Experience 150

Perficient

JANUARY 20, 2021

It’s our job as marketers, designers, and strategists to develop and design inclusive web experiences and user interfaces. We must think from a global-to-global first perspective and connect our marketing strategy to understanding specific audiences for well-rounded inclusive website design. Importance of Device Type.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases.

Marketing 132

Marketing Millennials social media Case Study 132

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. “It’s an underserved component of the market, and we think there is a lot of room for significant improvement.”

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

SEPTEMBER 27, 2019

One might think that a chain with such a global footprint might not need a dedicated mobile app and program to foster customer loyalty, but with 12 million members and an additional 500,000 added every quarter, the DD Perks mobile app rewards program has proved to be a hit.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

OCTOBER 11, 2018

More consumers are using mobile ordering to get their meals, and many choose where they order from based on the availability of those features. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

PYMNTS

JULY 30, 2019

FinTech firm POSaBIT is hoping to solve the problem of mobile payments for the fast-growing cannabis industry by delivering a unique blockchain-enabled payment processing and point of sale (POS) system. . The new fully compliant system will focus on the marijuana industry and will roll out across medical and recreational cannabis states.

Mobile 130

Mobile Nevada Oklahoma Arizona 130