PYMNTS

DECEMBER 13, 2019

to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group. Our strategy is to partner with the best brands to ensure our customers have exclusive access to cutting edge technology and services.

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

JULY 20, 2020

Our very own Nate Bauer , director – digital marketing consulting, will be moderating the panel: Analyzing Media Coverage Across Channels to Uncover Actionable Intelligences. Nate has spent the majority of his career focusing on developing digital marketing strategy-led solutions. Digital Frictionless Customer Experience.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. A Good Experience could be better. I find it frustrating when mobile apps aren’t nicely connected and they force me to spend extra effort to get things done. The map app has enough to do already!

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

JUNE 17, 2019

Today (June 17) Visa is announcing that their sensory branding suite is in over two dozen countries care of a dozen new partnerships. Visa’s sensory branding suite of products includes a sound, animation and haptic cues for consumers and merchants when a Visa transaction is completed.

Branding 116

Branding Customer Experience Regional America 116

Perficient

SEPTEMBER 15, 2020

Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users. They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. AI enables these carriers to automate processes, improve risk assessment, personalize customer interactions, and optimize pricing strategies.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

NOVEMBER 2, 2020

In today’s top news, Inspire Brands is buying Dunkin’ for $11.3 That Its Brands Can Run on Dunkin’. After speculations last week, private equity-backed Inspire Brands will buy Dunkin' and bring it private for $11.3 After speculations last week, private equity-backed Inspire Brands will buy Dunkin' and bring it private for $11.3

Branding 131

Branding US Payments United States 131

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience.

Branding 220

Branding Online Retail social media 220

Perficient

JANUARY 7, 2021

I recently interviewed Gary Johnson, a delivery director at Perficient who has worked with various automotive brands. From retail to consumer goods, online and mobile sales are up significantly. They also found that the customer experience is often just as good, if not better. Mobile apps.

Marketing 309

Marketing Industry Mobile Massachusetts 309

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

MAY 20, 2020

“Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS. Not only does your business lose the revenue, but you can drive a frustrated customer to your competitor — even worse, the customer might share [his or her] negative experience with others, damaging brand reputation.”.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

OCTOBER 11, 2018

More consumers are using mobile ordering to get their meals, and many choose where they order from based on the availability of those features. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

Perficient

OCTOBER 5, 2023

Finalists are evaluated by a panel of judges who are well-versed in DXP and digital marketing. The judges evaluate all submissions on four criteria: functionality, integration, performance, and overall user experience. DFCI-branded PDFs were generated and stored in Acquia DAM for consistent linking.

User Experience 221

User Experience Regional America Tools 221

Gonzobanker

MAY 14, 2018

More than 1,700 industry execs descending on the Vegas Cosmopolitan getting mobile alerts like “Open Bar in the Exhibit Hall.” It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. What could possibly go wrong? As it turns out, a LOT can go right.

Branding 127

Branding Industry Apple Marketing 127

PYMNTS

SEPTEMBER 27, 2019

Dunkin’ is one of the most widespread quick-service restaurants (QSR) brands in the world, selling coffee, donuts and breakfast items at more than 11,300 locations in 36 countries, including 8,500 restaurants across the United States. The rise of mobile ordering has even affected how Dunkin’ designs its physical store locations.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

AUGUST 11, 2020

Idaho-based Kount has released a new product aimed at preventing insurance fraud as the industry increasingly turns to digital, and even mobile, setups. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

JANUARY 25, 2019

underpinned by our digital initiatives and improved execution of our in-store experience,” Starbucks CEO Kevin Johnson said in a statement. There were areas of investor concern, though, particularly the slowing growth in the Chinese market. The brand is also forecasting net income between $2.32

Mobile 162

Mobile Los Angeles San Francisco Miami 162

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.” Mobile end-to-end account opening is one of those areas.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

NOVEMBER 16, 2020

If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money. Or you could find a tool like ours and customize and optimize on your own.”. It all leads to a faster, better customer experience.

Retail 226

Retail Regional Branding Tools 226

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

APRIL 26, 2019

Starbucks President and CEO Kevin Johnson pointed out the continued momentum of the company’s mobile app rewards program in its earnings call. During the second quarter, the company expanded its active member base by half a million customers — a 13 percent increase — and took the ranks of its active mobile app rewards membership to 16.8

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

MAY 31, 2016

While big banks rush to play catch up on the mobile payments side, it appears for now that Bank of America isn’t quite ready to push forward its own digital wallet. That’s why instead of pushing a branded digital wallet, Bank of America wants to focus on the options already in the market.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

FEBRUARY 24, 2020

One of the most commonly talked-about and executed strategies in the 2020 connected commerce world is experiential marketing. But experiential marketing is also a customer-centric strategy intended to drive customer retention and strengthen the bond between retailer and consumer. Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JULY 16, 2020

Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold. 10 for this Provider Ranking is mobile-first marketplace OfferUp. That’s just an expression, of course. It’s followed by Japanese eCommerce app Mercari at No.

Customer Experience 130

Customer Experience Mobile Retail Course 130

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JUNE 15, 2020

For the best example of retail’s digital shift, look to Inditex and its key brand Zara. Known globally as a fast fashion destination, Inditex put markets on notice last week that it will shift millions of euros from offline to online with Zara and its other brands. Expect more brand-payments platform partnerships.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

PYMNTS

MARCH 15, 2019

Cinema chains are driving customer convenience and building loyalty with the help of digital innovations to make for more seamless moviegoing experiences. News came this week, for instance, that AMC Theatres is rolling out food and beverage ordering through its mobile app to help consumers skip the line at the concession stand.

Mobile 108

Mobile Retail Houston Denver 108

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. This is an area where speed-to-market competition will be important. #3.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. million redemptions in the first 10 months.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

OCTOBER 3, 2018

NXP said the NFC chips offer a cost-effective product protection and channel authentication for the fashion, food and beverages, pharmaceuticals, electrical appliances, and other consumer and industrial goods markets throughout the supply chain. “As

User Experience 135

User Experience Security Fraud Leadership 135