PYMNTS

NOVEMBER 10, 2016

WBR Digital and eTail just released a new benchmarking report on retail omnichannel adoption. The report is based on the responses of 98 executives from multiple sectors — specialty retail, stand apparel, high-end fashion and more — who are all leaders in either multichannel, pure-play, in-store only or other types of retail.

Retail 175

Retail Report Strategy Customer Experience 175

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.

Study 100

Study Retail Austin Customer Experience 100

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. Explore FICO Platform and fight fraud across the customer lifecycle.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. “At Lexus, we have always held guest experience as our top priority.

Online 151

Online Management social media Branding 151

Perficient

JUNE 19, 2020

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. The Customer Experience. Getting More Out of Flex.

Retail 369

Retail Customer Experience Management System 369

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

Gonzobanker

JULY 8, 2016

Considering the number of times the term “the customer experience” is used in business circles every day, you would think it was a well-understood concept. What is “ the customer experience”? Don’t customers have many different types of experiences? CX Brilliance.

Customer Experience 61

Customer Experience Survey Management Marketing 61

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. This strategy has paid off, propelling customer satisfaction by creating highly personalized advice that meets their needs, according to J.D. Power’s 2020 Customer Satisfaction Survey.

Community 273

Community Lending Management Innovation 273

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Pain Points in Fraud Management Vary by Region.

Fraud 52

Fraud Data Survey Regional 52

FICO

FEBRUARY 23, 2022

You might think that fraud accounting for hundreds of billions of pounds of loss would be a top concern for consumers – but according to FICO’s recently completed Consumer Fraud Survey: 2021 , it is not. That finding stood out for me like a neon sign on a dark street and was one of the most surprising results of our survey. Model , .

Fraud 98

Fraud Survey Customer Experience Retail 98

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). based respondents surveyed identified cost as a barrier. “In Fifty-nine percent of U.S.

Maine 101

Maine Survey Retail Meeting 101

PYMNTS

JUNE 18, 2019

Pinterest has rebranded its third-party partner program Marketing Partners into Pinterest Partners to facilitate a greater number of shopping experiences on its platform, according to a report by Retail Dive. For example, Pinterest teamed up with WooCommerce to help businesses build eCommerce sites and unique customer experiences.

social media 115

social media Study Retail Customer Experience 115

PYMNTS

AUGUST 11, 2016

The term “ Internet of Things ” has become a big buzzword in business lately, but what exactly is it and why might it shape the future of the retail industry? It also offers tons of opportunities for retailers who know how to take advantage of it. But the rapidly expanding Internet of Things (IoT) is changing that.

Retail 100

Retail Industry social media Data 100

NCR

AUGUST 10, 2017

This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? Could digital wallets reinvent the customer experience? The post How payments innovation could transform the retail industry appeared first on Banking.com.

Industry 75

Industry Retail Innovation Payments 75

PYMNTS

MAY 7, 2020

Surveying more than 12,000 U.S. This is especially true for a retail fitness industry quickly being supplanted by high-quality streaming workout interactions that turn homes into vibrant virtual fitness studios. To summarize that body of research with brevity: Daily life has changed, in some ways permanently. Trends in Digital Living.

Survey 141

Survey Trends Exercises Examples 141

NCR

NOVEMBER 9, 2016

With the Consumer Financial Protection Bureau (CFPB) raising concerns that banking customers in the US “continue to experience problems managing their accounts”, it seems that many financial institutions could benefit from refocusing their efforts on delivering the services people want.

Management 102

Management Louisville Kentucky Software 102

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3

Customer Experience 167

Customer Experience Branding Retail Online 167

Gonzobanker

OCTOBER 3, 2017

Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Yet, these commercially focused banks should think twice before they think they can survive without retail. Any commercially focused bank trying to grow retail funding must be a data player – period.

Retail 60

Retail Strategy Marketing New Jersey 60

FICO

FEBRUARY 23, 2022

You might think that fraud accounting for hundreds of billions of pounds of loss would be a top concern for consumers – but according to FICO’s recently completed Consumer Fraud Survey: 2021 , it is not. That finding stood out for me like a neon sign on a dark street and was one of the most surprising results of our survey. Model , .

Fraud 52

Fraud Survey Customer Experience Retail 52

PYMNTS

JANUARY 11, 2021

Cardtronics’ debit network is highly complementary to NCR’s payments platform, and will enable the combined company to seamlessly connect retail and bank customers while capitalizing on the banking industry’s transition toward infrastructure outsourcing.". Banks, he noted, are increasingly having to embrace a digital-first experience.

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

NOVEMBER 8, 2019

While many businesses are wholly built on subscriptions, some are offshoots of existing brick-and-mortar retail chains or traditional eCommerce enterprises. While customer retention affects every business, it is especially impactful for subscription-based firms, as each customer represents a long-term revenue stream.

Retail 109

Retail Trends Industry Customer Experience 109

PYMNTS

AUGUST 23, 2019

Ratelt operates as a real-time customer experience management platform, according to reports. The company’s platform connects retailers and suppliers across groceries and supply chains, among other sectors. The company has expanded from Australia to southeast Asia and clients include Lego, Metro, Pandora and others.

Online 179

Online Metro Capital Customer Experience 179

PYMNTS

DECEMBER 2, 2016

With the first full week back from Black Friday, into Cyber Monday and beyond, give thanks to the consumer, who has managed to stay buoyant, and chipper, even, when it comes to opening the purse strings. And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0

Retail 100

Retail Taxes Data social media 100

Gonzobanker

JULY 8, 2022

Simply taking orders, fulfilling requests, managing outages, and measuring service levels—important responsibilities for sure—will not position the CIO nor the financial institution for success. Many organizations lack the talent necessary to deploy, manage, and maintain the aforementioned technologies. Challenges Facing Today’s CIO.

Resources 146

Resources Leadership Technology Management 146

Perficient

OCTOBER 23, 2020

In fact, a survey found that a one-second delay in a site’s load time can have a decrease in conversion rates by 20%. The best solution here would be to reach out to your managed hosting team and ask for input on how to decrease page load times. Site speed can have such a massive impact on conversion rates.

Trends 515

Trends Analytics Google Online 515

PYMNTS

DECEMBER 1, 2016

“At the highest level, Verint’s mission is to help our customers optimize customer engagement using actionable intelligence,” said Ben Smith, senior vice president and general manager of customer experience solutions at Verint. “We Verint is a publicly traded company that generates over $1 billion in revenue.

Customer Experience 100

Customer Experience Retail Analytics Mobile 100

PYMNTS

MAY 23, 2019

Innovation labs and technology and business incubators are nothing new, of course, but the rise of eCommerce, omnichannel retail, digital payments and other such efforts has provided fresh fuel and motivation to that trend. For instance, 65 percent of QSR managers believe using apps to place orders delivers a positive customer experience.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

DECEMBER 29, 2020

In fact, a recent GeoGuard survey found that U.S. We’ve seen that people will share important information if they know that it will be used responsibly and to their benefit,” he said, “so when customers recognize the benefits of sharing location, they do.”. Assumptions Of Readiness.

Fraud 270

Fraud Compliance cryptocurrency Security 270