Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. or largely focused on the domestic banking market. We have webinars , whitepapers , and other resources to make your job easier.

Community 195

Community Lending Maine Resources 195

South State Correspondent

MARCH 14, 2024

Risk management also needs to change. Finding your bank tied to a rural area that is decreasing in size and profitable demographics is your bigger risk. Banks need to evaluate new technology, new lending areas, and new cash management levels to name a few with a longer time horizon and with some process rigor.

Innovation 195

Innovation Strategy Capital Comparison 195

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. When business lines must continuously collaborate with marketing, I.T.,

Leadership 158

Leadership Industry Management Resources 158

Gonzobanker

FEBRUARY 23, 2022

Executives should embrace technology partners as a means of growing and enhancing their customer value proposition. To do this, banks can leverage their competencies in payments, lending, operations, and risk management while using the earnings generated from BaaS to transform their core business.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

FICO

JANUARY 19, 2023

Given the challenges faced, it’s fair to say the most resilient institutions will be those already working on well-informed hyper-personalized customer insight, tailored treatments and accurate scenario planning. Here are my three predictions for risk management and customer treatment in 2023.

Lending 52

Lending Strategy Analytics Data 52

Abrigo

AUGUST 26, 2016

Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins. Once you understand the risk, bankers can grow their portfolio in line with their risk appetite and overall strategy,” he said.

Survey 150

Survey Risk Management Leadership Strategy 150

Bobsguide

FEBRUARY 22, 2022

The core transformation program, titled “FutureCore,” is divided into phases and Consumer Lending for the 7 affiliate banks is the first phase to go live, with other phases to follow. The completion of this consumer lending installation represents our first step toward having a fully integrated core loan and deposit system.

Software 78

Software Wyoming Idaho Nevada 78

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Bobsguide

AUGUST 7, 2022

The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By By moving to the cloud, The Co-operative Bank can pursue continued growth and innovation in the UK market,” said Wissam Khoury, EVP Treasury and Capital Markets at Finastra. “In

Operations 68

Operations Strategy Innovation Policies 68

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency.

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

DECEMBER 17, 2021

million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Congrats to Randy and a great management team. We salute a legend of lending and credit union leadership. GonzoBanker of the Year – Credit Union.

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

DECEMBER 22, 2020

Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic. Market cap in January: $19B.

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

MARCH 6, 2020

But how do financial institutions determine if these operations groups are optimizing processes and staffing to drive profitability and gain market share? Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive.

Operations 93

Operations System Groups Technology 93

FICO

FEBRUARY 9, 2023

Plus, there was also a wait for a spot on the range, an indication of all kinds of market forces at work in what is a relatively short period of time. They’re also operating against an increasingly competitive backdrop amid consumer expectations for faster, smarter, suitably tailored and personalized experiences.

Analytics 52

Analytics South Carolina Management US 52

South State Correspondent

APRIL 23, 2024

The Three-Body Problem in Banking If you have two forces, such as profit maximization and customer experience, you can optimize the solution to any point a bank desires. Often, a bank that is growing faster than the economy will do so by taking on riskier customers or will create risk faster than the risk management process can manage.

Risk Management 195

Risk Management Strategy Management Customer Experience 195

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Abrigo

MAY 8, 2024

Seeing generative AI use cases can help bankers, risk managers, and financial crime professionals better understand it. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience.

Examples 221

Examples Fraud Resources Risk Management 221

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. Applicable regulations on lending are also implemented via this solution. “We FICO Platform helps us to deliver that edge.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Tefkin

MAY 5, 2014

In it, Chris highlights several startups such as Nest, Uber, Tesla, Warby Parker as companies that have gone after the market as full-fledged businesses instead stacking on top or in partnership with other players. Either you run your own lending / investment business which adds further complexity or you look for partners to deploy.

Software 28

Software Capital Lending Examples 28

Perficient

MAY 17, 2022

The inevitable end of the chip shortage will expand the pool of vehicles to choose from and lower transaction prices as the market moves toward some semblance of normal. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported. Up until now, it’s all good. Until it isn’t.

Strategy 294

Strategy Customer Experience Study Technology 294

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Technology sets up future lending success. Independent Banker Survey. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

Gonzobanker

DECEMBER 20, 2019

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. This was a terrific combination of two education-focused cooperatives across both Southern and Northern California markets. It’s early but it’ s a great entry to the market and our industry.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 8, 2020

So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. Practice the art of surgical lending. For instance, Wells and Chase just shut down all home equity lending.

Lending 114

Lending Analytics Analysis Capital 114

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel. Require weekly status reports to the Executive team.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Independent Banker

OCTOBER 28, 2014

“However, community banks should begin to focus on analyzing data with the goal of improving the customer experience. With competition from big banks, online banks and credit unions, the community banking sector must focus their efforts on what makes them unique: a local bank employing local people to serve the local customers.”.

Data 88

Data social media Community Bank Community 88

Gonzobanker

JANUARY 4, 2023

But the business goals and the measurements of success lie with the retail banking, business banking, and lending groups. Payments plan – Payments is, in fact, a line of business that has a huge technology component, but it must also address innovation, adoption, usage, profitability, and customer experience.

Technology 78

Technology System Software Groups 78

Independent Banker

NOVEMBER 13, 2014

“However, community banks should begin to focus on analyzing data with the goal of improving the customer experience. With competition from big banks, online banks and credit unions, the community banking sector must focus their efforts on what makes them unique: a local bank employing local people to serve the local customers.”.

Data 70

Data social media Community Bank Community 70

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. Offers can underpin the marketing of a new product/service, new financing, expansion of a new credit line, delinquency management, or fraud prevention, right across the customer lifecycle.

Analytics 52

Analytics US Trends Data 52

Gonzobanker

AUGUST 17, 2016

Since BI initiatives are among the worst at scope creep and, well, going off a cliff, let’s start with a definition we can (hopefully) all agree on: Business intelligence helps turn internal transaction and external market data into an asset. This gets Lending, Retail, HR, Marketing, Finance and Risk Management all involved.

Leadership 60

Leadership Tools Big Data Risk Management 60

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. The law firm of Sidley Austin held a session on the CFPB’s uniqueness.

Conference 195

Conference Payments Fraud Data 195

Gonzobanker

DECEMBER 14, 2023

Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. While Huntington is down like most bank stocks, the pain hasn’t been as severe, and Huntington doubled down on local markets in 2023 by consolidating business units.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

A TON of really old technology is being used in mortgage lending. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device.

Company 12

Company Comparison Customer Experience Management 12

Gonzobanker

DECEMBER 19, 2016

Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price. It’s time for banks to focus hard on marketing and the borrower experience. Best Free Market Research a Retail Banker Will Ever Get. Is it in the water?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price. It’s time for banks to focus hard on marketing and the borrower experience. Best Free Market Research a Retail Banker Will Ever Get. Is it in the water?

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Market segments include insurance, banks, telecom, utilities, and property management. Advisor Software is a Cloud provider of sophisticated wealth management and digital investment advice APIs and apps for financial services enterprises. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12