Perficient

DECEMBER 1, 2022

Across industries, so much of marketing effectively comes down to timing — appealing to the right person, at the right place, at the right time. Timing for marketing financial services and products as a financial advisor is especially crucial, as many financial needs follow the timeline of milestones in an individual’s life.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Independent Banker

JUNE 30, 2022

Assessing best practices, rates, marketing efforts and more can position loan producers for future success in unpredictable market conditions. Banks need to evaluate the type of markets they are in today, where they have good market share and where they don’t. Focus on the client experience. Learning about lending.

Lending 103

Lending Strategy Community Bank Community 103

Bank Innovation

MARCH 6, 2020

We have seen considerable growth in the [German] market,” said Oliver Schmid, general manager of Iwoca. Iwoca, a London-based small business lender, announced a debt financing round of 100 million euros ($112 million) last week to fund new loans in Germany.? “We

Lending 300

Lending US System Management 300

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. The point-of-sale lender announced this week it has more U.S. This is the first time since the company’s 2014 launch that its U.S.

Marketing 293

Marketing US Retail Customer Experience 293

Abrigo

DECEMBER 14, 2023

Here are some sample questions: What specific insights do you have for the next year in our market? Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? Keep questions simple in this initial planning stage.

Lending 221

Lending Risk Management Meeting Survey 221

Independent Banker

OCTOBER 31, 2021

Offering digital lending isn’t about the bells and whistles. It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m Community bankers tell us why.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

Bank Innovation

MARCH 6, 2020

We have seen considerable growth in the [German] market,” said Oliver Schmid, general manager of Iwoca Germany. Iwoca, a London-based small business lender, announced a debt financing round of 100 million euros ($112 million) last week to fund new loans in Germany.? “We

Lending 221

Lending US System Management 221

FICO

JUNE 22, 2020

In the first post in this series , I looked under the hood of the indirect automobile lending experience, reviewing the sophisticated software and prescriptive analytics that are necessary to transform it. In today’s post I will be exploring customer acquisition and retention in the telecommunications space.

Customer Experience 52

Customer Experience Analytics Data Video 52

Abrigo

FEBRUARY 3, 2017

By Eric Baxley, Chief Marketing Officer, Sageworks Since my last post , I’ve continued to meet with our banks and credit union clients across the country, and some common themes surfaced in the conversations. Most notably, the institutions recognized that change was overdue for their business lending programs.

Lending 150

Lending Community Bank Meeting Community 150

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. The point-of-sale lender announced this week it has more U.S. This is the first time since the company’s 2014 launch that its U.S.

Marketing 195

Marketing US Retail Customer Experience 195

Insights on Business

JANUARY 10, 2017

Many major hotel chains are aware that their market valuation has been eclipsed by Airbnb. And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

OCTOBER 26, 2017

It was the (initially) small FinTech startups that delivered a collective shakeup to the small business (SMB) lending industry. Technology giants like Google and Amazon , which gained their market muscle from non-finance-related ventures, are slowly stepping into the space. When I look at it from a U.S.

Lending 109

Lending Google Fintech Industry 109

Abrigo

MARCH 2, 2023

Experts have highlighted numerous lessons from Southwest’s experience, many of which can benefit bank and credit union executives, regardless of their institution size, as they manage competing priorities for spending and growth initiatives on banking solutions. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Abrigo

OCTOBER 21, 2021

Takeaway 3 Exploring lending opportunities and examining loan and deposit pricing are among steps that make sense while awaiting a Fed rate hike. Increases in interest rates are a signal the economy is continuing its recovery which will inherently increase lending activity by both volume and rate.

Lending 195

Lending Strategy Trends Marketing 195

PYMNTS

OCTOBER 21, 2020

Swedish peer-to-peer (P2P) lending startup Lendify has secured $115 million in funding from Insight Investment, according to a Bloomberg report on Wednesday (Oct. Co-Founder and Chief Executive Officer Nicholas Sunden-Cullberg said the funding will also help the 2014 startup take control of the consumer loan market. .

Lending 258

Lending Customer Experience US Capital 258

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing.

Trends 332

Trends Fintech Customer Experience Innovation 332

Bank Innovation

MARCH 24, 2020

billion since its 2017 founding, is optimistic about venture capital funding for tech companies, despite current market volatility. Brex, a corporate card and financial product startup that has raised $315 million in equity and reached a reported valuation of $2.6

Marketing 199

Marketing Capital Cards Report 199

PYMNTS

AUGUST 4, 2017

Alternative lending was the golden child among investors around 2015, but lately, the industry seems to have fallen out of favor thanks to regulatory uncertainty and questions over the viability of some business models. Alternative Lending. This week alone saw two examples of those concerns in action: One U.S. lawmaker, Rep.

Lending 109

Lending Capital Fintech Data 109

PYMNTS

FEBRUARY 12, 2018

9) noting iGTB will lend its cash management platform, CBX 18, to Pivotal clients via its Pivotal Cloud Foundry cloud platforms. in particular, allowing us to deliver one of the most sophisticated corporate banking platforms on the market.”. The companies made an announcement Friday (Feb.

Lending 158

Lending Analytics Software Customer Experience 158

Gonzobanker

MAY 15, 2023

Data-driven best practices will help ensure a successful consumer lending transformation. However, Cornerstone research and data indicate that most banks and credit unions are simply not in step with customer expectations. Member satisfaction and net promoter analysis are also tracked closely by lending leaders.

Lending 154

Lending Leadership System Data 154

Bank Innovation

SEPTEMBER 24, 2019

For Aura, an online lending platform for low-income families, reaching underbanked borrowers means going beyond the bank setting and working with retailers to reach customers who may be overlooked by traditional lenders.

San Francisco 150

San Francisco Marketing Lending Branding 150

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices. Top problems in small business lending. Roadblocks to Success.

How To 195

How To Lending Software Survey 195

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

Bobsguide

FEBRUARY 21, 2018

The benefits of improving customer experience in financial services continue to accelerate, particularly as the percentage of Millennials occupying the marketplace continues to increase. Today, banks’ core target customers are not only increasingly tech savvy, but also are used to functioning.

Millennials 104

Millennials Customer Experience Lending Marketing 104

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Gonzobanker

JUNE 18, 2018

We all figured it would happen sooner or later, and now it has – by Thoma Bravo , which, as part of the deal, merged MeridianLink with CRIF Lending Solutions’ ACTion, Synergy and Achieve divisions. OnBase) and its more notable flip of Digital Insight from Intuit to NCR, Thoma Bravo is no stranger to this market.

Lending 60

Lending Leadership Community Bank System 60

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Lenders can also view proposals generated by colleagues to understand market pricing in order to achieve greater consistency across the organization. Why The Loan Proposal Generator Works.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Lenders can also view proposals generated by colleagues to understand market pricing in order to achieve greater consistency across the organization. Why The Loan Proposal Generator Works.

Tools 195

Tools Lending Online Training 195

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. While dedicated financial marketing events are limited, there are many other wide-ranging fintech and banking events that have numerous sessions on marketing and product topics.

Conference 15

Conference Fintech Marketing Las Vegas 15

Perficient

JANUARY 24, 2023

In our next blog in this series, we will discuss embedded payments and embedded lending. If you would like Perficient’s strategists to help you and your firm on your embedded banking journey, reach out to us here.

Branding 472

Branding Cards Strategy US 472

PYMNTS

OCTOBER 16, 2019

“This helps banks provide faster and more accurate lending decisions for small businesses, while managing risk effectively. With the ability for banks to make quick lending decisions based on real-time insights, [SMBs] feel valued, and [lengthy] paper-vetting processes are avoided.” and elsewhere. .” and elsewhere.

Lending 130

Lending Fintech Customer Experience System 130

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. An arms race in marketing and digital cannot be ignored. What does this mean?

Fintech 167

Fintech Customer Experience Conference Technology 167