Bank Innovation

NOVEMBER 1, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday November 1, 2019.

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Video Customer Experience Innovation Strategies Strategy 186

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

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Branding Customer Experience Innovation Report 64

Bank Innovation

APRIL 10, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

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Fintech Customer Experience Innovation Strategies Video 369

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Plaid made headlines this week with its new open banking platform, Plaid Exchange. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels.

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BankInovation

JUNE 12, 2020

Truist, meanwhile, sat down with Bank Innovation to discuss its co-development sessions with clients, which the bank uses to make improvements to its digital channels. Bank Innovation […]. ChargeAfter, a POS lending startup, announced this week it is looking to expand its partnership with the Japanese banking giant MUFG.

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Lending Innovation Customer Experience Innovation Strategies 64

Bank Innovation

FEBRUARY 14, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb. In this episode, editors discuss the following news developments: The implications of banking startup Varo’s FDIC approval; How U.K. card startup Curve opened a New York City office in advance of its U.S. launch; and Wells Fargo’s […].

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FDIC New York City New York US 243

Bank Innovation

MARCH 13, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 13, 2020.

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Marketing Customer Experience Innovation Strategies Video 259

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

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Fintech Digital Banking Customer Experience Innovation Strategies 243

The Financial Brand

DECEMBER 27, 2020

Blending tech from video and group chat to chatbots can bridge the gap between routine conversations and more sensitive financial inquiries. The post Complete Conversational AI Solution Keeps Eluding Financial Institutions appeared first on The Financial Brand.

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Video Branding Groups Customer Experience 43

Fintech Labs Insights

AUGUST 9, 2016

SaleMove enables organizations to engage online visitors the same way they would in-person, using video, audio, chat, and co-browsing without any downloads or installations. Enhance customer experience. Register today. Features: Increase conversions. Improve contact center efficiency. Why it’s great: .

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Innovation Strategies Strategy Video Customer Experience 12

BankInovation

JULY 10, 2020

Zelle is moving beyond peer-to-peer and pushing into business-to-consumer territory. Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo.

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Payments Management Customer Experience Innovation Strategies 92

BankInovation

JULY 24, 2020

While the retail industry quickly implemented practical online solutions such as click and collect to meet changing customer needs, banking and financial services fell behind,” Sitel Group said in a financial services industry snapshot of […].

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BankInovation

MAY 8, 2020

Banks and tech companies continue to launch Paycheck Protection Program solutions. Google recently got involved with three new tools backed by artificial intelligence to help banks navigate the program.

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BankInovation

JULY 31, 2020

Varo Money officially announced today it is shedding the “banking startup” title, as the company has finally received its banking charter after a three-year journey. Whether more fintechs will follow suit remains to be seen. “A

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Capital Fintech Payments Company 64

BankInovation

JULY 17, 2020

based banking software company Bankjoy has grown its customer base by 50% since the start of the pandemic. Credit unions are rejecting some of the big core providers and instead choosing startups to overhaul their technology. Royal Oak, Mich.-based Point-of-sale lending, meanwhile, is continuing its rapid growth trajectory.

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Lending Software Technology Company 64

BankInovation

JUNE 26, 2020

Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. We’ve created what we call a ‘data intelligence platform’ that pulls together information on our customers, but […]. This week, MLBM released its 2020 Brand Intimacy Study.

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BankInovation

JUNE 5, 2020

Protests launched around the country this week in response to systemic racism and police brutality. Many fintechs rallied for social justice on Twitter, but their offline actions were a mixed bag. Varo Money, meanwhile, raised a $241 million Series D and inched closer to becoming a bank, which it hopes to accomplish by the summer. […].

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Fintech System Customer Experience Innovation Strategies 64

BankInovation

MAY 29, 2020

Green Dot’s banking-as-a-service business made headlines this week, including expanded products for both Walmart and Remitly customers. The company, which has long made money from prepaid reloadable cards, is finding new ways to connect with consumers through its platform business.

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BankInovation

MAY 15, 2020

Toronto-based RBC, meanwhile, has answered 1 million customer questions through “Ask NOMI,” an interactive function the bank added to its digital assistant in March. Banks continue to launch new initiatives during the pandemic.

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Customer Experience Innovation Strategies Video Capital 64

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. It’s a business plan the former community bank, which was founded in 1987, spent years developing and continues to improve today. “As

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William Mills

SEPTEMBER 7, 2016

Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! Also a pretty good customer experience. Showing a computer-based portal with a financial dashboard and connecting to a financial planner via video in the dashboard/co-browsing.

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