Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. These insurers grapple with challenges such as customer retention and brand recognition, underscoring the growing importance of AI solutions for their success.

Innovation 251

Innovation Regional Strategy Trends 251

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MAY 27, 2020

The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. Developments From Around The CU Ecosystem.

ATM 243

ATM Innovation Meeting United States 243

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market.

Innovation 297

Innovation Fintech Cards Payments 297

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

Celent Banking

FEBRUARY 1, 2017

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Customer experience initiatives are typically the most numerous. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. By automating these processes, carriers can significantly reduce operational costs and improve efficiency.

Regional 221

Regional Customer Experience Strategy Policies 221

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. Looking to the future, broader societal trends will influence commerce processes used for product development and distribution. Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Digital Discussion Presenters: Joe DeCosmo. Chief Analytics Officer, Enova International.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. That’s the tech part.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. For more on this and other news in the platform economy, visit the Playbook’s News and Trends section.

Millennials 165

Millennials Trends Meeting social media 165

Insights on Business

JANUARY 10, 2017

They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

OCTOBER 14, 2020

Recovery and emerging trends . As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival.

Video 519

Video Tools Innovation Trends 519

Independent Banker

AUGUST 31, 2021

How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. Those answers are going to come in from those deep relationships that community bankers have with their customers.”. The customer connection. Dive into payments trends.

Trends 91

Trends How To Payments Community Bank 91

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

FICO

FEBRUARY 14, 2023

Executives, digital innovators, DevOps leaders, and line of business leaders must come together to drive this transformation forward. Autonomy refers to the ability of components within an organization’s data architecture to operate independently from one another as business capabilities.

Trends 52

Trends Tools Data Innovation 52

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology.

Analytics 110

Analytics Innovation Payments eBook 110

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Transforming how financial institutions operate.

Industry 155

Industry Innovation blockchain Compliance 155

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Often, we get distracted by the latest technology trend or get enamored by how easy a piece of technology is to use or implement.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

JANUARY 19, 2021

According to Suchit Bachalli , CEO of Unilog , thanks to the market's acceleration as a result of COVID-19, the industry is on the cusp of some major innovation. Offering payment flexibility, whether it's support for purchase orders and payment terms, ACH, card payments or even PayPal, is critical to providing a positive customer experience.

Online 275

Online Marketing Payments Operations 275

PYMNTS

MARCH 16, 2017

Once thought of as a stodgy industry that rarely sees innovation, there is a company that’s looking to change that perception. based virtual insurance agent company Insurify announced it’s leading the industry charge with its decision to embrace the chatbot trend. One surprising industry that’s entering this market is insurance.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

FICO

JUNE 22, 2022

6 Digital Transformation Trends Highlighted at FICO World 2022. From BNPL to automated decisions with a human face, digital transformation trends are changing the way businesses work. Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Tue, 07/02/2019 - 02:45.

Trends 52

Trends Data Customer Experience Analytics 52

Perficient

FEBRUARY 17, 2021

The enhancements include: Empowering Business Users for Operational Agility : Boomi enables business users to add, remove, or change specific parts of an EDI configuration to respond to business requirements, thus increasing business agility and responsiveness. Keep an eye on trending B2B innovations. Why Perficient.

Management 340

Management Customer Experience Technology Innovation 340

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 158

Leadership Industry Management Resources 158