ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. Outdoorsy users looking to rent their RVs list them on the online platform for local renters to book. Payments Are Critical to Consumer Trust.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

OCTOBER 9, 2018

Microsoft and Grab , the on-demand transportation, mobile payments, and online-to-offline services platform in Southeast Asia, announced Monday (October 9) a strategic partnership in which Grab will tap Microsoft’s machine learning and artificial intelligence capabilities.

Regional 150

Regional Big Data Mobile Customer Experience 150

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

OCTOBER 27, 2017

Right now, the Developer Hub offers 37 APIs , which cover a wide range of Latin American regions and industries, including banking, service organizations, insurance, urban delivery and transportation and travel. The Hub also supports an online community where users can discuss development and implementation.

America 186

America Miami Community Tools 186

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would.

Technology 121

Technology Maine Study Google 121

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. This requires three shifts: From uniform to unique.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Recent innovations have enabled these machines to perform more functions than ever, including connecting with live tellers at off-site locations via webcams.

ATM 151

ATM Fraud Study Regional 151

NCR

JULY 19, 2016

Declining cost-income ratios, competition from fintech startups and blue chip technology companies, as well as mobile and online banking channels – these are the new realities facing financial institutions today. Businesses must focus on the customer experience to drive innovation. However, all is not lost.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. this seemingly high-tech format is being adopted (and adapted) by smaller, regional stores without Amazon-sized budgets. Operators also might have overlooked the value of customer service for shoppers.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

SEPTEMBER 17, 2019

Australian FIs are still feeling the repercussions of a breach to its New Payments Platform (NPP), which exposed the data of an unnamed number of banking customers. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Abrigo

MAY 20, 2015

A recent American Banker article, “ Beyond Apple Watch: Banks Explore Apps for Other 'Things' ,” provided some additional insight to the ways in which banks, credit unions and their vendors are preparing for the day when everything is “smart” and connected online. But not necessarily one that translates to a dissatisfied customer.

Apple 150

Apple Comparison Mobile Innovation 150

PYMNTS

NOVEMBER 13, 2017

“We have the long-term ambition to be successful and to earn the trust of Australian companies and the Australian customer,” said Rocco Braeuniger, Amazon’s Australian country manager during a suppliers’ summit held in Sydney. “We

Retail 100

Retail Customer Experience Regional Marketing 100

PYMNTS

AUGUST 20, 2018

Ninety-eight percent year-over-year growth in online searches for “machine learning” signals a pressing need for organizations to quickly educate themselves and adopt the technology, according to O’Reilly Research. In a statement, FedEx Express Malaysia Managing Director S.C.

blockchain 103

blockchain Survey cryptocurrency Technology 103

NCR

OCTOBER 5, 2016

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render the traditional way of doing profitable consumer banking business obsolete.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

FICO

MARCH 13, 2019

Given new and disruptive innovations in the auto industry such as driverless cars, collaborative economy models with companies like Uber and Lyft entering the mainstream, new subscription ownership models, and the overall shift to digital experiences, it’s clear that the vehicle industry is experiencing tremendous change. 13% of U.S.

Survey 73

Survey US eBook Online 73

PYMNTS

JANUARY 2, 2017

The payments space is filled with so much innovation — and new entrants eager to use that innovation to deliver a revolution to the industry — that it can be hard to see exactly where existing players fit into that vision. In the end, it’s about more than payments; it’s about the entire customer experience.

Fintech 128

Fintech Payments Innovation Branding 128

FICO

SEPTEMBER 8, 2022

The trend towards mobile payments has bolstered the use of mobile devices for financial transactions and spurred innovation across industries, while real-time payments have delivered incredible efficiency and convenience by providing a digital equivalent of physical cash that allows people to pay for things instantaneously. CK Leo.

Fraud 52

Fraud Payments Survey Security 52

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. State/Regional Partners Reception*.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms. “How

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

MARCH 16, 2017

Customers are likely to walk away from merchants after learning that the calculations of relevant taxes and customs were not included in the final bill. Without the ability to offer these estimates, international eCommerce merchants risk losing their customers because of a rocky delivery process.

Taxes 108

Taxes Meeting Tools Regional 108

FICO

JUNE 22, 2022

Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Customer expectations are evolving and continuing to evolve. As a result, consistently compelling online experiences are now a mandatory expectation. Often once a customer has gone, they’ve gone for good.

Trends 52

Trends Data Customer Experience Analytics 52

FICO

JANUARY 6, 2020

FICO has also developed AI techniques in response to regulatory encouragement for innovation and efficiency in AML programs. FICO’s Joanne Gaskin blogged about some of the new ways that additional data is helping to extend credit to borrowers using our latest scoring innovations. “In Close any customer experience gaps.

Data 52

Data Analytics Lending Trends 52

Celent Banking

MARCH 16, 2015

While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank).

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

SEPTEMBER 28, 2016

Rudolf Booker , CEO and founder of Payvision , joined PYMNTS for the latest segment in the Commander in Chief series to explain why sparking innovation in payments may mean looking outside the payments industry itself to bring about real and lasting change. PYMNTS: Define your company’s approach to innovation. RB: Just do it!

Innovation 100

Innovation Payments Industry Customer Experience 100

Alex Jimenez

FEBRUARY 27, 2019

The topics discussed varied from arcane technology topics to discussions about general innovation. The hot topics that I heard during these four days were: AI, Cloud, Diversity, and Innovation. Per Javelin Research, 50% of customers don’t believe mobile is secure. There were similar concerns about browser online banking.

blockchain 40

blockchain Conference Security Innovation 40

PYMNTS

FEBRUARY 12, 2020

The integration will help to grow Esker’s order-to-cash (O2C) solution by allowing for secure online payment capabilities around the world. “As As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard.

Payments 174

Payments Customer Experience Regional America 174

Fintech Labs Insights

APRIL 4, 2016

The process is 100% online, available 24/7, and interest rates range from 8% to 20%. Kathryn Petralia, COO and co-founder of Kabbage praised Santander UK’s “preeminent global brand” as well as the bank’s “deep financial expertise, large customer base, and a shared passion for innovation.”

San Jose 12

San Jose Georgia Atlanta Innovation 12