PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 158

Leadership Industry Management Resources 158

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JULY 1, 2020

“From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MAY 4, 2020

Merchants can find it time-consuming to integrate with various PSPs and cumbersome to manage all these disparate providers, however.”. Many Services, One Unified Experience. As even SMBs add increasingly cloud-based technologies, management of data and tools themselves becomes a bear for many organizations.

Payments 130

Payments Customer Experience Regional Online 130

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

Fraud 52

Fraud Data Survey Regional 52

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Letting go of the status quo. From passive to proactive.

Survey 150

Survey Customer Experience Payments Management 150

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. billion bank in the Mid-Atlantic region. GonzoBanker of the Year (Regional Bank) – goes to Huntington Bancshares Chairman and CEO Steve Steinour. That’s enough to send normal people into the fetal position.

Fintech 195

Fintech Community Regional Technology 195

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. This requires payment innovation that matches both owners’ and renters’ market-specific needs. I view [Outdoorsy] as the sharing economy 2.0.

Payments 137

Payments Fraud Regulation Innovation 137

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

NCR

JULY 19, 2016

Similar to the retail industry, omnichannel strategies are quickly becoming a key component in attracting and retaining new customers. The promise of these digital transformation projects has been validated by management consulting firm, McKinsey. Businesses must focus on the customer experience to drive innovation.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

MARCH 11, 2020

For the PayFac, too, the benefits are significant — historically, they had owned the front end, or sales piece, of the relationship with the merchant, while underwriting, risk management and settlement reporting were all handled by someone else. They need not find separate providers for payments, sales management and inventory management.

Payments 132

Payments Software United States Branding 132

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

PYMNTS

SEPTEMBER 17, 2019

Australian FIs are still feeling the repercussions of a breach to its New Payments Platform (NPP), which exposed the data of an unnamed number of banking customers. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo. market debut. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Our approach to technology innovation is to keep the consumer at the center of everything we do, and taking a view from the customer’s standpoint makes it easier for us.

How To 136

How To Risk Management Technology US 136

PYMNTS

MARCH 27, 2020

“From the supply-chain side, I have to be able to manage a highly perishable inventory,” he said. Farmer’s Fridge sources its items from local and regional suppliers, prepares them as needed in its commissary kitchen and delivers them in refrigerated vehicles to each location five days a week. Targeting Convenience.

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

AUGUST 20, 2018

The company commissioned a report , “Global is the New Local: The Changing International Trade Patterns of Small Businesses in Asia-Pacific,” to examine how the region’s small businesses are embracing digitization. In a statement, FedEx Express Malaysia Managing Director S.C.

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

NOVEMBER 13, 2017

“We have the long-term ambition to be successful and to earn the trust of Australian companies and the Australian customer,” said Rocco Braeuniger, Amazon’s Australian country manager during a suppliers’ summit held in Sydney. “We

Retail 100

Retail Customer Experience Regional Marketing 100

NCR

OCTOBER 5, 2016

During 2016 we heard FI executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. Martin has held a number of senior regional management roles in European retail banking.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

FICO

MAY 8, 2019

a leading payments technology company, has achieved significant results by creating a centralized underwriting management solution on the FICO® Decision Management Platform (DMP). The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth.

New York City 51

New York City Management Innovation New York 51

South State Correspondent

OCTOBER 28, 2022

AI, payments, data, and other aspects of innovation are dropping behind the scenes. During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. It is closer to five. A balance sheet matters.

Conference 195

Conference Technology Las Vegas Trends 195

Insights on Business

NOVEMBER 26, 2018

Financial institutions globally are awakening to the fact that regulatory technology will drive the next wave of innovation in their approaches to understanding and stopping financial crimes. From attempted money laundering, to account takeover, to insider trading, institutions are paying attention. But, often, this is not the case.

Compliance 123

Compliance Customer Experience Strategy Groups 123

Insights on Business

FEBRUARY 19, 2016

In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

Gonzobanker

DECEMBER 17, 2021

From nowhere, sizable regional players are being created. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Performance and multiples continue to be solid, outperforming most regional banks. Congrats to Randy and a great management team. Has to be M-O-E.

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

DECEMBER 19, 2022

Let’s see how this new scale allows for big investments in future innovation. There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. She was a trailblazer and an early innovator in analytics.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 20, 2019

billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g.,

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

MAY 10, 2018

In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker. As a result, the region can be an “early adopter” of the technology. percent increase in sales over the same period previously. Global Wireless POS Market Growth.

America 114

America Regional Mobile Cards 114

FICO

JANUARY 26, 2018

Globe Telecom (Globe), one of the major telecommunications services providers in the Philippines, has reduced account delinquencies by 40 percent year-on-year, since its deployment of FICO ® Customer Communication Services (CCS) in 2016. That was when FICO offered their solution and best practices across the region.

Regional 63

Regional Analytics US Customer Experience 63

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. State/Regional Partners Reception*.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

FICO

SEPTEMBER 8, 2022

The trend towards mobile payments has bolstered the use of mobile devices for financial transactions and spurred innovation across industries, while real-time payments have delivered incredible efficiency and convenience by providing a digital equivalent of physical cash that allows people to pay for things instantaneously. CK Leo.

Fraud 52

Fraud Payments Survey Security 52