Bank Innovation

SEPTEMBER 17, 2019

On the heels of the fifth anniversary of Citizens Bank‘s IPO next week, the bank has launched a product and brand approach based on customer journeys called Made Ready. The strategy won’t result in any immediate changes in customer experience.

Customer Experience 199

Customer Experience Data Branding Strategy 199

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

BankInovation

JULY 9, 2020

is beginning to upgrade its core tech stack after 30 years in a move that will allow the bank to snip ties with various third-party providers and develop several new features under one platform. “It’s been our bank’s long-term goal — simplifying the customer experience — so it was a wake-up call,” said Quinn Christensen, senior vice […].

Community Bank 64

Community Bank Community Marketing Customer Experience 64

Bobsguide

JUNE 3, 2022

Q: How do you feel about your Peter Kulik Innovation Award win? Very proud, of course, as it proves our ongoing commitment and investments have found an important new appreciation on the market. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

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Innovation ATM Software Policies 147

Cisco

NOVEMBER 15, 2022

It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. Before open banking, financial institutions would hold on to its customers data, so it was difficult for new, innovative financial services providers to break into the market since they couldn’t access the data.

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Innovation Security Innovation Strategies Data 160

Bank Innovation

MARCH 6, 2020

We have seen considerable growth in the [German] market,” said Oliver Schmid, general manager of Iwoca. Iwoca, a London-based small business lender, announced a debt financing round of 100 million euros ($112 million) last week to fund new loans in Germany.? “We

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Bank Innovation

MARCH 6, 2020

We have seen considerable growth in the [German] market,” said Oliver Schmid, general manager of Iwoca Germany. Iwoca, a London-based small business lender, announced a debt financing round of 100 million euros ($112 million) last week to fund new loans in Germany.? “We

Lending 221

Lending US System Management 221

Bank Innovation

JANUARY 23, 2020

Invoicing and accounts payable company AvidXchange has raised $260 million in equity funding, which co-founder and CEO Michael Praeger said would help grow the company’s sales, marketing, product development and engineering teams.

Marketing 221

Marketing Company Customer Experience Innovation Strategies 221

Bank Innovation

AUGUST 30, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How challenger banks based outside of the U.S. are marketing to U.S. customers; PNC Bank’s approach to innovation through the launch of […].

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Video US Innovation Marketing 150

PYMNTS

JULY 18, 2019

In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.” It might be the case that as institutions scale larger, caution increases too — at least when it comes to innovation.

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Innovation Study Technology Millennials 155

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

PYMNTS

FEBRUARY 22, 2017

. “We’re at a really exciting time in financial services, where there are so many examples of fantastic innovation around the market,” he recently told PYMNTS. In the last year alone, since winning those IP awards, Fiserv has introduced several of its own solutions to the market to add to that product diversity.

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Innovation Security Innovation Strategies Data 129

Insights on Business

JUNE 5, 2018

The Forrester New Wave™ is a graphical representation of Forrester’s call on a market. How well does the product vision align with its buyers’ need to win, serve, and retain customers? Does the vision enable great customer centricity/customer experience? Information is based on best available resources.

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Resources Innovation Strategies Report System 101

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

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Meeting Fintech Innovation Customer Experience 293

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

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Conference Innovation Industry Customer Experience 243

BankInovation

JULY 30, 2020

During the company’s second-quarter earnings call, Daniel Schulman, PayPal CEO, said the QR code rollout will target merchants that consumers use daily, creating deeper customer relationships. “We We are going to put aggressive marketing dollars behind this to make […].

Strategy 91

Strategy Marketing Payments Customer Experience 91

BankInovation

JULY 24, 2020

The tech-focused market research company Forrester recently reported in “The New Unstable Normal: How COVID-19 Will Change Business and Technology Forever,” that the effects of the pandemic could be permanent. As the COVID-19 pandemic alters the world, financial services are reacting in turn. In the short term: 1.

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Technology Marketing Report Company 90

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

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Video Fintech Operations Customer Experience 259

BankInovation

JULY 7, 2020

Suncrest Bank, a commercial lender in the Greater Sacramento area, is expanding into the small dollar loan market this year as it looks to build on business gained through the Paycheck Protection Program, according to President and CEO Ciaran McMullan. Visalia, Calif.-based

Sacramento 69

Sacramento Lending Fintech Marketing 69

BankInovation

MAY 7, 2020

After years of banks trying to connect with customers through Twitter and Facebook, it seems the crown jewel for their social media presence may actually be Pinterest.

social media 69

social media Strategy Marketing Customer Experience 69

BankInovation

JULY 28, 2020

“In recent history, most of the ways sustainable finance could be accessed was largely through investments or commercial banking, things like social impact bonds, green bonds or mutual funds,” said Ben Stuart, chief marketing officer and head of growth and innovation at Bank of […].

Innovation 64

Innovation Digital Banking Marketing Customer Experience 64

BankInovation

JULY 14, 2020

The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. The Australian point-of-sale lending company, which launched online in the U.S. in 2018, announced the expansion into physical stores today.

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United States US Retail Apple 64

The Financial Brand

OCTOBER 27, 2020

Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement. The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand.

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Branding Data Marketing Customer Experience 33

The Financial Brand

JUNE 16, 2016

Traditional banking organizations need to focus on improving the customer experience, leveraging new technologies as opposed to being distracted by false market disruption.

Fintech 12

Fintech Customer Experience Technology Marketing 12

The Financial Brand

FEBRUARY 24, 2021

If financial institutions keep marketing to Gen Z like they did Millennials and Gen X, they'll keep coming up short. The post How Community Banks Can Attract Generation Z With Financial Lessons appeared first on The Financial Brand.

Community Bank 26

Community Bank Community Millennials Branding 26

CB Insights

MAY 15, 2019

We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong. Visa — One Market Center. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

The Financial Brand

FEBRUARY 24, 2021

If financial institutions keep marketing to Gen Z like they did Millennials and Gen X, they'll keep coming up short. The post How Pineapples are Helping Community Banks Attract Younger Customers appeared first on The Financial Brand.

Community Bank 15

Community Bank Community Millennials Branding 15

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

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Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

William Mills

SEPTEMBER 7, 2016

Visualizing data for trends and market projection, visualize data in different ways. Includes a customer health meter, ACME;s scores compared to scores of other companies. Also a pretty good customer experience. Marketing is headed by Stephanie Barrueto and Product Engineering by Linda Yang. How safe is this?

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Mobile Cards Fraud Data 40