Perficient

JANUARY 25, 2023

This renewed sense of urgency regarding remediation and risk prevention is in part due to The Consumer Financial Protection Bureau’s (CFPB) recent formation of a Repeat Offender Unit.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Perficient

DECEMBER 17, 2020

Before launching your new ecommerce site, it’s essential to speak with key customers on what’s working, what isn’t, and how they’d like to see things improve or change. Here are some ways to do that: Focus Groups – Identify specific customers that you have to speak about your current site.

Training 309

Training Survey Customer Experience Meeting 309

Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. I’ve long advocated that personalization includes three essential elements: .

Mobile 294

Mobile Survey User Experience Analytics 294

FICO

JANUARY 11, 2022

Be fascinated by your customers, not your technology. We are kicking off a series of 5 blog posts that take a deeper dive into these posts, grouping the 11 commandments into common themes. Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Perficient

JANUARY 20, 2021

To do this, you have to start by thinking like the consumer from these groups, identifying if there are issues or nuances to consider from the start as you develop strategy and design for your website.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Early leaders like Coastal Community Bank in Everett, Wash., More importantly, BaaS banks will need an I.T.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Perficient

JANUARY 21, 2021

As your best advocates to secure buy-in and commitment from the wider stakeholder group, they will ensure the entire design process runs much smoother. How many collaborative discussions do you need with them to ensure continual feedback and buy-in? Your key client stakeholders are vital at this point.

User Experience 508

User Experience Strategy Meeting Branding 508

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

Celent Banking

MAY 5, 2017

In addition to trying to provide an amazing customer experience, almost all challenger banks share the same commitment to fee transparency. Banks that are furthest along are the likes of Knab in the Netherlands and Fidor Bank in Germany (acquired by France’s BPCE Group) which have applied subscription-based pricing for consumers.

UX 125

UX Technology Groups US 125

CB Insights

SEPTEMBER 21, 2017

Launched in April 2016 in partnership with The Warranty Group’s London General Insurance Company, Amazon Protect offers protection against accidental damage, breakdown, and theft for Amazon purchases ranging from washing machines and mobile phones to kitchen appliances and tablets. We take a look at the expansion of that effort here.

Branding 34

Branding UX Google Strategy 34

Perficient

MAY 21, 2021

Bright Paths Students Set the Stage for Group Support and Empowerment. Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Learn More About Perficient’s Bright Paths.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. The Data Award – Goes to Wings Financial Credit Union for its great approach to building an internal Strategic Insights and Member Analytics group. There is no separate group of THEY people magically figuring things out. That’s us.”

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 19, 2022

TD Bank Group Acquires First Horizon. Since taking the reins at MSUFCU in 2015, Clobes has more than doubled the size of the credit union, started a successful service organization (the Reseda Group), built an innovation center (The Lab), and started development of a new digital platform (Nextly). THE BANKER AWARDS. Goes to CSI.

Community 216

Community Fintech Industry Innovation 216

CB Insights

OCTOBER 10, 2017

In each instance, we tore apart the UX and UI of each tool, looked at their growth and revenue numbers, pored through interviews with founders and early employees, researched their public reception, talked to employees, and did our own math. And it would be a constant challenge to keep them from hurting the customer experience.

Tools 78

Tools Millennials US Maine 78