FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. It came as a big shock, then, when I found myself in the middle of a fraud investigation — by my own wireless provider! (My The good news?

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Developments From The World Of Digital Fraud.

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Fraud Online Retail Examples 255

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

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Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

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PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. All said that clearing up the jargon and guesswork — while pinpointing real fraud — can go a long way toward improving digital commerce itself.

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PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

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Retail Online Cards Data 218

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. Which Mike Keegan, CEO of Transaction Network Services , said can only spell trouble for consumer adoption unless consumers are convinced that interacting with them digitally is totally secure. Here are the three data points they dug into.

Security 100

Security Retail Payments Data 100

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

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PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. Cameras can, however, play a big part in determining where strategies are needed and which ones will work for a particular retailer. And surveillance isn’t just about identifying bad guys after the fact.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

NOVEMBER 21, 2018

The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information.

Trends 190

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PYMNTS

NOVEMBER 16, 2016

‘Tis the season … to be very, very wary of phishing and other types of fraud. Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion.

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FICO

FEBRUARY 23, 2022

When it comes to fraud, are people worried about the wrong things? New data suggest that people are concerned about fraud, but one of the biggest threats seems to be flying under the radar, at least for consumers. That threat is fraud scams – tactics and techniques that fraudsters are using to trick people into giving away their money.

Fraud 98

Fraud Survey Customer Experience Retail 98

PYMNTS

AUGUST 19, 2019

According to the Restaurant Readiness Index , 80 percent of QSR managers and customers reported positive experiences with loyalty programs. Rewards and loyalty programs also make attractive targets for fraud. Security Solutions. Other restaurants are turning to biometrics to increase security. Chipotle .

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

MARCH 25, 2020

It is known that negative friction is bad, ruining customer experiences and leading to abandoned carts and all manner of dissatisfaction. Merchants in this category seem to be putting positive friction to use,” according to the March 2020 Merchant Fraud Decisioning Playbook , produced by PYMNTS and sponsored by Simility.

Fraud 100

Fraud Customer Experience Analytics Tools 100

PYMNTS

OCTOBER 28, 2019

Digital fraud prevention company Kount is rolling out a complete solution to protect companies from criminal and friendly fraud, the firm announced in a press release on Monday (Oct. Kount’s digital fraud prevention uses artificial intelligence (AI) that mimics a fraud analyst.

Fraud 101

Fraud Customer Experience Analytics Survey 101

PYMNTS

JUNE 5, 2020

FIs must be careful not to lower their fraud-fighting standards in their pursuit of open banking and be selective about the entities they allow in. The need to secure open banking has only grown as financial criminals have stepped up to exploit disruptions caused by the COVID-19 pandemic, he added. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JANUARY 16, 2018

Attempts to commit online fraud jumped during the holiday season, increasing 22 percent from Thanksgiving to December compared to a year ago. According to ACI, the number of fraud attempts was the highest on Thanksgiving Day at 1.94 percent fraud attempts up from 1.48 percent fraud attempts compared to 1.49

Fraud 145

Fraud Risk Management Online Customer Experience 145

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

DECEMBER 12, 2019

While dealing with fraud has always been a cost of doing business for merchants, the digital age has changed the game in terms of fighting off fraudsters. While some have speculated that fear of fraud is keeping some merchants out of the game, Stuppy noted that this wasn’t as big of a concern as some might think.

Security 132

Security Fraud Cards Data 132

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. The 2018 holiday shopping season has already started for people and organizations bent on fraud. In a new PYMNTS interview, Tricia Phillips, SVP of product at Kount , discussed the fraud trends for the upcoming fourth quarter. Fraud Headstart.

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Fraud Retail Online Course 145

PYMNTS

JUNE 5, 2020

The challenge is two-fold for retailers in a post-pandemic world, Cohen said. What the last few months have demonstrated, he said, is an influx of retailers and sellers that have suddenly realized the need to be much more digitally present and enabled. They are very thoughtful, and they know all the tricks to getting away with fraud.

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Fraud How To Online Meeting 151

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. It turns out that, for online retail last year, the “fraudliest day” was Dec. To that end, Sift Science said Tuesday (Oct.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

OCTOBER 6, 2020

Now these services are about safety and security, with features like curbside pickup and contactless drop-off, [and they’re now] a basic part of business operations,” Tim Ridgely , head of order and delivery at Paytronix, told PYMNTS. Before March, restaurants provided order and delivery services as something extra, more of a convenience.

Fraud 195

Fraud Data Mobile Cards 195

PYMNTS

OCTOBER 13, 2020

Merchants seeking to serve the rising wave of online shopping have their work cut out for them as they strive to fight fraud and verify consumers while also ensuring that these protective measures do not significantly disrupt the customer experience. Zulily On Fighting Fraud And Cart Abandonment With Digital ID Verification.

Report 174

Report Fraud Tools Security 174

PYMNTS

JUNE 2, 2017

First Data, the global commerce-enabling technology company, announced Thursday (June 1) the launch of Fraud Detect, a fraud solution for merchants around the world. According to First Data, using artificial intelligence, Fraud Detect analyzes vast data sets to identify fraud and potential chargebacks.

Fraud 109

Fraud Data Tools Customer Experience 109

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

FICO

MAY 10, 2023

Orchestration enables banks to execute processes related to customer experience and fraud prevention. As customer journeys and fraud management processes become more integrated and digitized, the outcomes from their automated decisions can influence other decisions made along the chain.

Fraud 52

Fraud Management Customer Experience Analysis 52

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. That’s the finding of Forrester’s 2016 “State of Retail Payments 2016” report. The Shifting Fraud Focus. Why Outsourcing Matters.

Retail 100

Retail Fraud Customer Experience Data 100

PYMNTS

JULY 17, 2020

Financial institutions and merchants that are hypervigilant with security will be rewarded with loyalty. The ‘shove’ toward eCommerce means more businesses are offering new digital experiences,” said Brad Wiskirchen , CEO at Kount. Lasting Lessons: AI-Driven Fraud Protection Across the Customer Journey.

eBook 222

eBook Customer Experience Fraud Mobile 222

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. Cracking the code on digital identity in luxury retail.

Fraud 121

Fraud San Francisco Retail Branding 121

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. The downsides are that the subscription model is subject to customer churn and high acquisition costs. What Security Means For Subscriptions.

Retail 118

Retail Video Security Software 118

PYMNTS

OCTOBER 28, 2020

But what isn’t debatable is the essential truth of his purported statement — and how relevant it is to the 2020 holiday shopping season, as Kount Chief Customer Experience Officer Rich Stuppy recently told PYMNTS. Starting With A ‘Fraud Mindset’. Whether Sutton ever actually uttered that line is a matter of historical debate.

Fraud 280

Fraud Retail Tools Data 280

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

MAY 25, 2016

Radial , an omnichannel and fraud solutions provider, is promising to take away merchant woes with a suite of solutions, which it says improves order conversion rates and helps eliminate fraud. 2015, online fraud is forecast to explode from an estimated $3.1 With the introduction of EMV chip technology in Oct.

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