Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

CFPB Monitor

SEPTEMBER 8, 2022

Since the beginning of Michael Hsu’s tenure as Acting Comptroller of the Currency, bank/fintech partnerships have been a focus of OCC concern. Mr. Hsu also raised concerns about unknown risks or “nasty surprises” arising out of bank-fintech arrangements.

Fintech 146

Fintech Risk Management Conference Lending 146

BankInovation

MARCH 16, 2023

LONDON – Banks continue to grapple with idea of buy vs. build, but partnerships with fintechs allow the entities teach each other about innovation and customer experience.

Fintech 52

Fintech Customer Experience Regulation Innovation 52

Bank Innovation

MARCH 19, 2020

How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

PYMNTS

JANUARY 30, 2020

Banks and FinTechs continue to discover new opportunities in unlocking corporate clients’ financial data, with banks embracing data integration for their own product development initiatives, and FinTechs finding new ways to collaborate with each other. Mastercard Taps FinTech for Biz Card Boost. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

Bank Innovation

DECEMBER 31, 2019

With the start of the new year, banks and fintech companies that do business in California will need to grapple with the new California Consumer Privacy Act (CCPA), which goes into effect Wednesday.

Data 307

Data California Regulation Fintech 307

PYMNTS

APRIL 12, 2019

But FinTechs and financial institutions are increasingly crafting partnerships designed to help them both thrive in this global world of digital payment and commerce. It used to be — at least according to common perception — that FinTechs and financial institutions were viewed almost as cats and dogs, as natural, even eternal antagonists.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

JUNE 25, 2019

Banks are required under PSD2 to develop API portals that provide their customers’ data to interested third parties, thus enabling such entities to build and offer competing products and services. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. But the real lifestyle upgrade came when you had fintechs like Xoom and PayPal that made payments happen in near real-time. Let us step back in time and look at the last 50 years.

Risk Management 195

Risk Management Data Technology Fintech 195

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JANUARY 11, 2021

Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). customers expect from their everyday primary bank account.” . The FinTech startup has already created several financial services products, including cryptocurrency and stock trading, savings wallets, junior accounts and rewards.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Bobsguide

MARCH 21, 2019

Competition and innovation has been an enormous force for good in driving the speed of change in the payment ecosystem to meet ever increasing customer expectations for excellent payments experiences. Now, with disruption of the payments landscape continuing apace, nimble, creative fintechs are.

Customer Experience 60

Customer Experience Industry Payments Regulation 60

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

MAY 1, 2020

Open banking developments were impacting customers’ interactions with their banks before the COVID-19 pandemic. Financial institutions (FIs) and regulators in Singapore, the E.U. The EU’s PSD2 and GDPR regulations were passed in 2018 and designed with a primary focus on interoperability between open banking systems around the world.

Innovation 245

Innovation Regulation Digital Banking Security 245

Celent Banking

SEPTEMBER 9, 2016

The rapid rise of Fintech firms offering non-bank financial services is triggering what some consider “creative destruction” in banking. Recognising that technology is a key enabler for efficient treasury operations, an increasing number of Fintech firms are creating specialized solutions for corporate financial management.

Fintech 100

Fintech Innovation Regulation Big Data 100

PYMNTS

JANUARY 28, 2020

They are heavily regulated and require heavy investment,” both in terms of capital and human resources. “It If it’s the latter — or some combination of the latter — that means working with FinTechs or other financial services players that are not traditional FIs. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

BankInovation

MAY 11, 2023

NEW YORK — Banks are looking into AI use cases within their operations, but many are proceeding with caution as they keep customer experience, data collection and, especially, regulation in mind. Financial institutions discussed AI within the industry at Fintech Nexus on Wednesday.

New York 52

New York Customer Experience Regulation Fintech 52

Insights on Business

DECEMBER 10, 2017

The dominant story is that fintech startups and banks are better off as friends than foes. Fintech, once seen as a disruptor, is now becoming a mainstream and also a collaborating partner. Banks provide trust and infrastructure to a partnership with fintech. Things seemed different at Sibos this year. Banks are also innovators.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Firstly, regulators driving Open Banking or Open Data (e.g.

Customer Experience 191

Customer Experience Survey Trends Data 191

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 145

Arizona Kansas City Industry Phoenix 145

Payments Source

JANUARY 7, 2021

Organizations that put the customer experience front of mind will be the winners, but they must nonetheless expect additional pressure from regulators, new competition, ever more digitally demanding consumers, and no slowdown in technological innovation, says Entersekt's Gerhard Oosthuizen.

Customer Experience 113

Customer Experience Regulation Innovation Technology 113

Gonzobanker

FEBRUARY 23, 2022

In this emerging landscape, financial institutions, often community banks, frequently “rent” their charter to financial technology firms (fintechs) that serve a specific consumer group as a means to grow non-interest income. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Perficient

MAY 5, 2022

Perficient developed a tried-and-true blueprint for collections optimization, which focuses on customer journey science and segmentation, key performance metrics, contact sequencing strategies, and supporting technologies. Developing sophisticated routes of communication (i.e.,

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

SEPTEMBER 11, 2019

Launched in 2012, London-based Currencycloud is regulated in Europe, the U.S. The company works with banks and FinTechs including Starling Bank, Standard Bank South Africa, Travelex and Brookline Bank. and Canada, and has processed more than $50 billion to over 180 countries.

Payments 129

Payments United States Fintech Customer Experience 129

Insights on Business

FEBRUARY 26, 2018

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Watch the video.

Las Vegas 122

Las Vegas Video Community Conference 122

PYMNTS

FEBRUARY 11, 2019

The collaboration — Beehive’s first partnership with a traditional financial institution (FI) — also marks Thanachart’s first FinTech tie-up that addresses business finance. Luengtawekul noted that the financing tool can be used by companies that are not currently customers of Thanachart Bank.

Fintech 109

Fintech Tools Customer Experience Regional 109

FICO

MARCH 6, 2019

Evergreen Finance London Ltd, a leading UK fintech that operates as MoneyBoat.co.uk , have recently selected FICO technology and analytics to automate lending decisions. Moneyboat, a direct lender authorized and regulated by the Financial Conduct Authority, makes loans between £200 and £1,500.

Fintech 45

Fintech Analytics Lending Strategy 45

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. It is likely that regulators will soon ask banks to come up with a plan.

Conference 195

Conference Payments Fraud Data 195

Independent Banker

OCTOBER 31, 2021

As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience. We connect community bankers, fintech and regulators as part of this product development.

Innovation Strategies 186

Innovation Strategies Strategy Innovation Community Bank 186

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. One significant challenge lies in how firms manage risk. Financial Risk .

Regulation 70

Regulation Compliance Analytics System 70

NCR

MARCH 13, 2018

The World Economic Forum (WEF) recently announced that it is taking steps to address these concerns, with the establishment of a new consortium to strengthen cybersecurity for fintechs and data aggregators. The post WEF consortium aims to address fintech cybersecurity appeared first on Banking.com. ” Image: fotomay via iStock.

Fintech 49

Fintech Atlanta System Customer Experience 49

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. cyber, infrastructure, and regulation. In short, banks have a new breed of customers (see Selling to Machines in Small Idea #4). Small Idea – Policy and Regulations are Lagging But Are Going in Banking’s Favor.

Conference 195

Conference Technology Las Vegas Trends 195

Bank Innovation

JANUARY 5, 2020

Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits. Beyond Consortium, led by one of Asia’s largest massage chair makers, V3 Group Ltd.

Digital Banking 300

Digital Banking Groups Fintech Cards 300