South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common.

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Insights on Business

MAY 25, 2018

“Your architecture is how you build trust with your customers.” . This quote from IBM Senior Vice President of Industry Platforms, Bridget van Kralingen, speaking at the Reinventing Financial Services event, captures what the day was about. Over the next few weeks, we will make insights from the event sessions available on-demand.

Technology 93

Technology Training Customer Experience blockchain 93

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

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Gonzobanker

FEBRUARY 1, 2023

So, esteemed GonzoBankers, here’s a quick summary of the key themes emerging from the event that can help guide your own strategic discussions. Many speakers talked about the huge opportunity to integrate fintech and breakthrough technologies like blockchain and AI into the established banking industry.

Arizona 147

Arizona Kansas City Industry Phoenix 147

Gonzobanker

SEPTEMBER 4, 2018

Long-neglected contact center operations are finally getting attention from the C-suite. Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk.

Technology 117

Technology Resources Fraud Strategy 117

PYMNTS

JUNE 10, 2020

To help facilitate global small and medium-sized business (SMB) trade, Morgan Goodwin has linked its EdgeCTP digital trade technology with the WU EDGE system of Western Union Business Solutions. Recent world events have had a huge economic impact so traditional business, models must be replaced. “We BankFX will be linked to the cloud.

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Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

SEPTEMBER 15, 2020

"Consumers today are looking for a guided experience when purchasing products, and hold brands they trust to an extremely high standard," TVPage CEO and Co-founder Allon Caidar said in the announcement. TVPage is a recent graduate of the SAP.iO Foundry Tel Aviv initiative for startups.

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PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

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blockchain Boston US Customer Experience 108

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. An “event” can be a payment, an internal balance adjustment, or a name change on an account.

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FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

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PYMNTS

OCTOBER 16, 2019

We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

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blockchain Boston US Customer Experience 100

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

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Resources Security Customer Experience Fraud 150

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

NOVEMBER 9, 2016

Rue21, which uses the Aptos retail technology platform, has won the loyalty of its teenage customers, as well as a Gold Award for Customer Engagement. The award follows a retooling of rue21’s store operations by Vice President of Store Operations Lori Gillin. It has more than 1,200 stores in 48 states.

Retail 175

Retail Strategy Analytics Operations 175

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

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Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

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San Francisco CA social media blockchain 93

Insights on Business

NOVEMBER 8, 2018

At last month’s Money20/20 conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience.

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Industry San Francisco New York City Fraud 143

Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

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PYMNTS

MAY 26, 2016

This week, the nation’s restaurant community came together to explore the ways in which technology can help create new efficiencies in the store and with customers walking in. Finding cost-efficient solutions and convincing arguments as to their importance are paramount for restaurant operators,” Stensson said.

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PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments.

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Florida Retail Tampa Customer Experience 205

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

FICO

JANUARY 11, 2022

Be fascinated by your customers, not your technology. In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking. Future-proofing your organization now involves studying behavioral science and how people engage with technology.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Insights on Business

MAY 8, 2019

These challenges and pressures are only compounded if you are running your operations without an appropriate automated tool and the wide-ranging benefits they can bring. Across Europe, IBM will be both hosting and participating in a significant number of focused events over the next few months.

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PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. Deep Dive: How The Events Of 2020 Will Affect The Future Of Digital-First Banking.

ATM 182

ATM Meeting United States Industry 182

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. Learn more about IBM Safer Payments and fraud detection technology here.

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System Payments blockchain Fraud 126

Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

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Fintech Trends South Dakota Apple 474

Abrigo

MAY 5, 2022

Podcasts for Bank & Credit Union Execs & Staff Are Plentiful; Here Are 10 Good Ones These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. And all release a new episode at least monthly. Would you like other articles like this in your inbox? NextGen Banker 10.

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PYMNTS

DECEMBER 21, 2020

Rich Stuppy, chief customer experience officer at Kount, told PYMNTS that his company’s platform is armed to repel this new wave of digital dining devils. Kount Control applies protection, policy customization and reporting to give restaurants [a] complete [safeguard against] account takeover,” he said.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

MAY 7, 2020

The coronavirus pandemic has undoubtedly thwarted the status quo for businesses of all kinds, and some in the ecosystem are now wondering whether the event will become the catalyst that finally accelerates digital transformation. “Checks will be around for a while. Preserving Check Workflows. “It really minimizes the disruption.”

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Payments System Technology Data 169

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. Increase efficiency and improve the overall borrower experience. For Jill Hudson, VP, Operations Officer at Vision Bank Vision Bank, it was important to learn strategies regarding supporting a strong company culture during this time. Planning for new technology and innovations.

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South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. As a result, the Average Cost to Serve Per Active Customer dropped 20.4% They searched social media for customers who had significant events such as an engagement and then sent them a gift.

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Branding social media Strategy Data 221

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. Veronese, 2nd level Room 2406.

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Fraud Customer Experience Analytics blockchain 117

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services.

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Leadership Software Community Florida 52

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. The past year itself has seen a number of hackathon events on a wide variety of topics such as API Economy, Blockchain and data monetization. .

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