PYMNTS

JUNE 9, 2016

If they have the resources, retailers will gladly spend millions of dollars on data processes that pinpoint who they’re critical customers are and how they can get their products in front of them at the right time. It’s a fact of life in online commerce and doubly so when the mission is identifying susceptible shoppers.

Retail 100

Retail Resources Online Data 100

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. For retailers, it can be as simple as an in-store event or a high-profile design that consumers will travel to visit. The activity at the event itself was also measured.

Retail 210

Retail Branding New York City Indiana 210

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JUNE 23, 2020

With the 618 shopping festival wrapped and successful in China, attention now turns to Amazon and its series of shopping events, including this week’s The Big Style Sale. But in addition to great deals on apparel and handbags, what you will find online is a lot of questions about not The Big Style Sale week, but about Amazon Prime Day.

Branding 160

Branding Video Customer Experience Google 160

FICO

AUGUST 3, 2021

It's nominally slated as an Edinburgh event. It's all being hosted online. For us at FICO, the conference is a chance to test, discuss, shape our innovation and share our ideas, away from the day-to-day challenges of regular work. But to be effective, sophisticated customer analytics have to be in place first.

Analytics 52

Analytics Conference Innovation Data 52

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

AUGUST 17, 2017

Looking back over a five-year time frame, with an eye on innovation that has enabled all of the above top-down momentum in payments, the executive said the most important events have included a real “difference between infrastructure changes and what the customer might see.”. A lot of companies do that, but we don’t.”

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

SEPTEMBER 15, 2020

TVPage ’s Ambassador Storefronts application, which helps salespeople sell online through customized shops, is now available on the SAP App Center digital marketplace, according to a Tuesday (Sept. 15) announcement.

Miami 130

Miami Video Branding Online 130

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. Online furniture startup Tudecora is taking clerk-less commerce into its store in Madrid, Spain.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method. According to Kristen E.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

APRIL 28, 2020

The pandemic and the recovery aren’t two separate events that will happen in sequence — but are two connected happenings playing out contiguously. Doing that, he said, is a partnership play, working across the payments ecosystem to help SMBs quickly and smoothly shift their business online.

Maine 273

Maine Payments Innovation Customer Experience 273

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

DECEMBER 3, 2018

Mastercard and Next Retail Concepts announced a new way to shop online this holiday season, with a new digital environment that lets shoppers browse and buy as if they were in a physical store. The new shopping experience will premiere at 29Rooms in Los Angeles, which is Refinery29’s experiential event.

Retail 109

Retail Los Angeles Branding Customer Experience 109

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

APRIL 10, 2017

Building the better consumer experience has become retail’s rallying call these days — though what exactly the “better experience” consists of is very much up for grabs. And though the process is simpler, Shouraboura noted, the goal is to make it no less rich an experience than normal in-person shopping.

Online 100

Online Retail Customer Experience Seattle 100

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? The event comes as more retailers and payment services companies are striving to move beyond the traditional brick-and-mortar point-of-sale (POS) register. Sound, too, could end up playing a bigger role in retail payments innovation.

Retail 138

Retail Payments Metro Software 138

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

Insights on Business

NOVEMBER 26, 2019

In the former instance, the customer trusted the institution to protect them from such attacks, and the fraud took place anyway. Luckily, most jurisdictions have regulations in place to make a customer whole after such an event. Understanding the whole customer. ” Building for the future of financial services.

Fraud 91

Fraud Payments Innovation Customer Experience 91

Insights on Business

NOVEMBER 26, 2019

In the former instance, the customer trusted the institution to protect them from such attacks, and the fraud took place anyway. Luckily, most jurisdictions have regulations in place to make a customer whole after such an event. Understanding the whole customer. ” Building for the future of financial services.

Fraud 91

Fraud Payments Innovation Customer Experience 91

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. The move is significant in the context of mobile and online ordering for QSRs as well as full-service restaurants.

Mobile 132

Mobile Retail Online Florida 132

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

MAY 26, 2016

Average sales per employee are about a quarter of what they are at grocery stores, for example,” Hudson Riehle, NRA’s senior vice president of research, said during the industry event where the research was unveiled. It also gives the customer the option to give the restaurant feedback in real time when checking out.

Mobile 132

Mobile Payments Las Vegas Operations 132

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. An “event” can be a payment, an internal balance adjustment, or a name change on an account.

System 195

System Examples Operations Data 195

PYMNTS

MARCH 22, 2018

But the onus is on the retailer to use that data in a productive and meaningful way, he emphasized, and to make the consumer experience more effective either by showing relevant recommendations or easing time to fulfillment. We harness open-source innovation; we make it enterprise-grade.”.

Retail 100

Retail Data Fraud Risk Management 100

PYMNTS

JULY 23, 2019

Online ticketing marketplace TickPick falls into the latter category. In an interview with PYMNTS, Brett Goldberg, the company’s co-founder and co-CEO, spoke about instant payments in the increasingly saturated online ticket sales market, where newcomers must compete with established players like Stubhub.

Google 134

Google Mobile Apple Samsung 134

PYMNTS

NOVEMBER 9, 2016

The largest fast-fashion growth retailer in the country is also the most innovative when it comes to customer engagement. Rue21, which uses the Aptos retail technology platform, has won the loyalty of its teenage customers, as well as a Gold Award for Customer Engagement.

Retail 175

Retail Strategy Analytics Operations 175

Independent Banker

FEBRUARY 28, 2023

First-party data for targeted marketing campaigns Community banks can use their first-party data to upsell and cross-sell to existing customers with highly relevant messages. We can take that data and we can reach that person online,” Catalano says. “If Take online banking, for example. Mindy Charski is a writer in Texas.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. Giving online shoppers a more personalized experience. So, our focus has been on delivering a customer experience that adds value.”. out of 100.

Online 100

Online Branding Retail Mobile 100

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. While stores were closed, Fleet Feet saw tremendous growth in its online business. The retailer’s primary communications vehicle is email.

Technology 131

Technology Retail North Carolina National 131

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. Over the past decade, sophisticated fraudsters have learned to rapidly scale up their attacks, making them more skilled at exploiting payment systems.

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

DECEMBER 13, 2019

At the Winter Wonderland event, the kids will get an opportunity to grab toys free of charge and enjoy a series of festive, interactive experiences. The program allows us to use contemporary retail technology and practices to drive customer experience and awareness for each nonprofit we select,” noted Scaretta. “

Retail 138

Retail New York Tools Training 138

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. ICBA Chairman, and President and CEO.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

PYMNTS

JUNE 28, 2017

While he noted that more millennials will likely purchase cars and homes eventually, Vancini said the fact that these landmark events are happening later in life, if at all, has forced him and his team at Wells Fargo to come up with new ways of identifying and authenticating young consumers. That can be a tremendous help.

Millennials 108

Millennials Security Mobile social media 108