PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. They saw technology as antithetical to that.

Retail 129

Retail Branding Mobile Tools 129

Independent Banker

OCTOBER 31, 2021

Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers,” Jundt says. Northpointe Bank in Grand Rapids, Mich.,

Lending 91

Lending Community Bank Community North Dakota 91

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Digital demands.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Generative AI is a powerful tool but still benefits from clear and specific instructions.

US 195

US Training Examples Data 195

Perficient

NOVEMBER 20, 2020

As all marketers know, visual content creation can be a long and expensive process. Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences. How to Get There. And you might be right.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Perficient: Digital Strategy Experts. Robust analytics platforms provide ongoing insight.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience.

Compliance 96

Compliance Customer Experience Analysis Data 96

CB Insights

JANUARY 6, 2019

Pilot testing of these centers is ongoing to collect data on how to improve in-store customer experiences. CVS — Digital Innovation Lab. The CVS innovation center is focused on creating new digital health solutions. Founded: 2015 . Key People: Carolina Michaud, Director.

Innovation 77

Innovation Retail Branding Technology 77

Perficient

NOVEMBER 12, 2020

Digital agencies merged decades-old creative and marketing experience with emerging user experience and interactive technology expertise to accelerate the dot com boom and give countless brick and mortar companies their digital start. But, as brands commoditize digital offerings, creative is not enough.

How To 508

How To Branding Customer Experience Industry 508

CB Insights

MAY 15, 2019

Visa — One Market Center. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Key people: Shari Van Cleave, Head of Wells Fargo Digital Labs; Lisa Frazier, Head of Innovation. Founded: 2013. Wells Fargo — Wells Fargo Labs.

Innovation 78

Innovation blockchain Technology Groups 78