PYMNTS

JANUARY 19, 2021

There’s a reason that bank apps and websites ask, “was this information helpful?”. That simply won’t fly in the digital-first decade. Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats.

Study 196

Study social media Millennials Retail 196

PYMNTS

FEBRUARY 3, 2020

They quickly faded into the décor of banks and street corners, becoming a prosaic feature of everyday life. And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. Solving the Branch Conundrum. Interactive Teller Machines March On.

ATM 165

ATM Digital Banking Innovation Video 165

Alex Jimenez

FEBRUARY 1, 2019

The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology. Some researchers and consultants conduct customer opinion surveys with biased questions and limited responses. I don’t contest that 11% of people answering the survey are unhappy.

Survey 40

Survey Strategy ATM Analysis 40

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

Celent Banking

MARCH 16, 2017

Others took issue with my comparing retail banking to other retail categories, as if there is nothing to be learned by studying the broader digital commerce landscape. Others took issue with aspects of the surveyed retail deposit mix data I cited to demonstrate that branch deposits remain persistently common.

Survey 113

Survey Mobile Digital Banking Retail 113

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

JANUARY 11, 2021

Cardtronics’ debit network is highly complementary to NCR’s payments platform, and will enable the combined company to seamlessly connect retail and bank customers while capitalizing on the banking industry’s transition toward infrastructure outsourcing.". NCR made its bid official on Monday morning (Jan. Brown said. “So

ATM 142

ATM Strategy Capital Bitcoin 142

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

Gonzobanker

OCTOBER 3, 2017

Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Yet, these commercially focused banks should think twice before they think they can survive without retail. Mid-size banks need to fight this street war with data.

Retail 60

Retail Strategy Marketing New Jersey 60

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital.

ATM 81

ATM Millennials Customer Experience Tools 81

Celent Banking

NOVEMBER 19, 2015

Retail financial institutions need to possess a number of core competencies to remain successful. For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Among them is omnichannel delivery. No Longer Optional. They’re not alone.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. 2: Talent Shortage. A national unemployment rate of 3.6%

Resources 146

Resources Leadership Technology Management 146

Celent Banking

SEPTEMBER 12, 2014

In October 2013, Banco Sabadell in Spain became one of the first banks to create a retail app that allowed users to locate the nearest ATM, check account balances, and use video conferencing for technical support. Simply put, these devices are not yet worth the investment by banks.

Google 201

Google Video Strategy ATM 201

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 123

Strategy Fintech Study Customer Experience 123

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? Complete the application? Get a debit card? Follow up on an abandoned application? We think not.

Customer Experience 142

Customer Experience Digital Banking System Strategy 142

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

FICO

JUNE 15, 2023

Since worries about regional bank struggles and an uncertain stock market are driving people with cash to look for safe havens and good interest rates, it pays to be very careful about security as well as who is behind the friendly new banking brand. Is Sending Money Too Simple? TJ holds a B.S. in computer science and a M.S.

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

NCR

SEPTEMBER 27, 2017

In the recent ath Power Consumer Digital Banking Study , which surveyed some 3,000 retail banking customers, the majority (62 percent) of those who were current mobile banking users identified loyalty programs as an advanced feature that would interest them. Image credit: iStock/Rostislav_Sedlacek.

Mobile 90

Mobile Online Survey Customer Experience 90

BankInovation

AUGUST 4, 2020

Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent survey conducted by the Harris Poll. Community banks, credit unions and big banks, meanwhile, seem better poised to retain customers compared to their digitally native counterparts.

Online 96

Online Community Bank Survey Community 96

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 48

Trends Cyber Security Big Data Analytics 48

Gonzobanker

DECEMBER 19, 2022

1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank. Except the ones who just ignored the emails and kept working at home.

Community 216

Community Fintech Industry Innovation 216

CB Insights

FEBRUARY 13, 2020

Despite competing efforts from PayPal and others, the customer experience for businesses wanting to accept payments online can still involve difficult onboarding, complex integrations, and challenges around supporting multiple payment options. Issuing serves corporate expense and digital banking use cases, among others.

Online 98

Online Company Retail Payments 98

Gonzobanker

MAY 14, 2019

If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get back to a customer on a loan approval? Complete the application? Get a debit card? Follow up on an abandoned application? We think not.

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

FICO

MARCH 30, 2023

This is simply the natural evolution as people rely more and more on digital banking using their device of choice. The government is so concerned about cash disappearing they have written legislation that would require retailers to accept cash payments. With fewer ATMs, the availability of cash is decreasing.

Fraud 52

Fraud ATM South Carolina Management 52

PYMNTS

SEPTEMBER 6, 2016

Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal. Telcos and retailers weren’t far down the list.

Security 100

Security CA Payments Big Data 100

NCR

MARCH 13, 2017

Discussion abounds about what great consumer experience is, with much of the attention given to ‘Branch Transformation differentiation’ Within this, innovative, digitally-based technology delivered via amazing interfaces with visual excitement is seen as a must.

Customer Experience 74

Customer Experience Tools Examples Survey 74

Gonzobanker

APRIL 6, 2018

According to CEOs of community-based financial institutions surveyed for Cornerstone’s What’s Going On in Banking 2018 report, 61% of FIs of plan to add, replace or improve CRM capabilities. Competing with the Big Banks. How is it possible that an exciting idea with unanimous support year after year never materializes?

Regional 76

Regional Digital Banking Community Management 76

FICO

SEPTEMBER 27, 2022

Digitalization and Artificial Intelligence: 5 Keys to Success. Digitalization and artificial intelligence will radically change retail banking. What does this mean for banks? With digitalization and AI, many processes can now be fully automated for the first time, without manual steps. FICO Admin.

Analytics 52

Analytics Strategy Operations Google 52

Gonzobanker

MAY 8, 2020

The problem today is that most banks are not applying a true product management discipline to the debit and credit business. With COVID-19, banks have just taken every single customer and employee through a crash course in digital disruption and remote delivery. Build transparency around I.T.

Lending 114

Lending Analytics Analysis Capital 114

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. For the consumer, it is about educating them about their options and helping them change their habits.

ATM 155

ATM Mobile Digital Banking Online 155

FICO

JANUARY 19, 2018

A textbook example of this would be Amazon and eBay disrupting the retail sector. Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience.

Analytics 45

Analytics Millennials Retail Data 45

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Retail: Shopping goes even more online as grocery joins the e-commerce ranks.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. This means retailers need to be prepared to accept EMV transactions.

San Francisco 12

San Francisco Video Fintech Data 12