FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

The Financial Brand

JUNE 13, 2021

To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile experiences. The post Consumer Lending Transformation Requires Speed, Simplicity and a Digital Mindset appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 43

Lending Banking Trends Analysis Trends 43

Accenture

MAY 7, 2019

I’m sitting in a cafe having a cup of coffee and sharing a muffin with my five-year-old, when I overhear two teenagers at the next table talking about banking, of all things. What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit).

Customer Experience 178

Customer Experience Online Millennials social media 178

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 123

Strategy Fintech Study Customer Experience 123

Gonzobanker

JANUARY 17, 2020

Wells Fargo analyst Mike Mayo got a great deal of attention this year when he claimed that the coming decade will be “the biggest tech transformation in the history of banking.” For execs who climbed the ladder in finance, lending or branches, buckle in because the techies are about to steal the show. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. banks @cashoff_uk Lina Perez, Billy Leung. Demoing mobile banking app which has smart capability. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

OCTOBER 8, 2019

Digitization, he said, helps level the playing field for CUs competing with bigger players. Traditionally, he said, CUs have been well known when it comes to auto lending, and they have been making inroads into mortgage lending. Now the relationship has moved beyond writing checks to credit and debit cards.

United States 102

United States Millennials Course Lending 102

Insights on Business

OCTOBER 11, 2018

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128

Lending Fintech Technology System 128

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. There have been many come-and-go digital banks. To all the I.T.

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

FEBRUARY 23, 2022

Executives should embrace technology partners as a means of growing and enhancing their customer value proposition. To do this, banks can leverage their competencies in payments, lending, operations, and risk management while using the earnings generated from BaaS to transform their core business.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

The Financial Brand

AUGUST 10, 2021

Anemic lending and vaccination questions aren't the only things nagging banking leaders. The post Banking and Payment CX Jeopardized By Surging Digital Fraud appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A 'pandemic' of fraud must also be dealt with.

Fraud 43

Fraud Payments Banking Trends Analysis 43

CB Insights

JUNE 3, 2020

Banking & Lending. However, the insurance agent that embraces emerging technology and understands shifts in customer expectations has a brighter outlook, especially in commercial lines. . Banking and Lending. Lending activity has collapsed, with LendingClub estimating a 90% reduction in loan volume in Q2’20.

Lending 75

Lending Capital Online Marketing 75

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. Consumers want the latest mobile capabilities.

Mobile 100

Mobile Community Bank Tools Community 100

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results.

Cards 76

Cards Mobile Strategy Branding 76

CB Insights

FEBRUARY 13, 2020

Business lending and corporate cards. In 2009, a decade after PayPal started offering online payments, San Francisco-based startup Square brought payments innovation to the point-of-sale , allowing businesses with smaller transaction volumes to accept card payments with its card reader and mobile phone card reader. Source: Stripe.

Online 98

Online Company Retail Payments 98

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. International lending platform – Create opportunities for Investors. Average return of 13% per year.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

MAY 8, 2020

Bank leaders need to mobilize their teams around proactive, disciplined actions to buttress the blow of the Paycheck Protection Program. Practice the art of surgical lending. As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table.

Lending 114

Lending Analytics Analysis Capital 114

The Financial Brand

SEPTEMBER 4, 2015

Banking must offer basic digital banking services for the increasingly mobile and digital consumer or face a 'Blockbuster' reality.

Digital Banking 12

Digital Banking Mobile Customer Experience Lending 12

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

South State Correspondent

OCTOBER 28, 2022

For banks, this means creating products that accomplish a task and then integrating banking in the background. While no presenter touched on it, it was all digital bankers could talk about. This is more than just embedded finance. A balance sheet matters. This lesson continues to repeat itself.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

MAY 21, 2019

Acme Bank has a mission of “Helping Clients Succeed Today and Tomorrow,” but this organization is mostly steeped in discussions regarding products, competitors and quarterly production. There are no visible managerial processes tied to customer experience and learning. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

The Financial Brand

APRIL 12, 2021

Financial institutions could double or triple new account openings and loan applications by reducing the time it takes to start a relationship. The post The Simple Way Financial Institutions Can Double (or Triple) New Business appeared first on The Financial Brand.

Branding 41

Branding Customer Experience Strategy Digital Banking 41

Gonzobanker

JUNE 26, 2019

Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications.

Idaho 140

Idaho Michigan System Lending 140

The Financial Brand

FEBRUARY 15, 2021

The original U.S. challenger takes a different approach to disrupting. Hint: It requires a full-service balance sheet, not just a slick app.). The post The Neobank That’s Growing Like Crazy (and Earning Record Profits) appeared first on The Financial Brand.

Branding 29

Branding Customer Experience Innovation Strategies Strategy 29

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. We also liked that Fiserv Mobiliti brought out the R&D folks to show gadgets they were experimenting with across channels.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

JULY 16, 2018

The PC era was the first of many technology disruptions, and as the client-server, “dot.com” and mobility eras emerged, predictions abounded that the banking industry was toast. Even as banks work to better “digitize” the overall customer experience today, there remains a decade of work ahead.

Analytics 65

Analytics Industry Management Software 65

Gonzobanker

DECEMBER 19, 2022

SoFI gets a commercial bank that brings deposits, compliance, AND business lending. Seacoast Bank is at it again… and this time it is blowing past $10B in a big way. In just five months, Seacoast announced three bank acquisitions ( Drummond, Apollo , and Professional ) totaling a little over $4.7B

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

A TON of really old technology is being used in mortgage lending. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Announcement for Finovate – a new API – all current functionality is available for a white-label UI for Banks. Provides mobile banking to banks and credit unions. But came here to talk about BankJoy API –Which provides advance banking out of the box.

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

NOVEMBER 18, 2015

Asseco Poland offers customers a tailored and satisfying banking experience for both internet and mobile banking systems. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device. Lendstar offers an app without the hassle of traditional P2P transactions.

Company 12

Company Comparison Customer Experience Management 12

Fintech Labs Insights

AUGUST 1, 2016

AutoGravity’s mobile-first digital marketplace helps digitally-minded customers looking to buy and finance a vehicle circumvent the inefficiencies of the auto financing process by leveraging the full potential of their smartphone.

How To 12

How To Analytics Millennials Data 12

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). Starling leans towards small business banking and larger average accounts, which we think creates more complex math once at scale. lending is hard during a global pandemic!

Comparison 52

Comparison Fintech Lending Analysis 52