PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Independent Banker

OCTOBER 31, 2021

Offering digital lending isn’t about the bells and whistles. It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. First State Bank & Trust in Williston, N.D., Chris Jundt, First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich.,

Lending 91

Lending Community Bank Community North Dakota 91

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. One happens to be a national bank that I’ve been with for as long as I can remember.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

FEBRUARY 12, 2018

Transaction banking products provider Intellect Global Transaction Banking (iGTB) and cloud-based software solutions firm Pivotal are partnering to enhance corporate banking technology for businesses in the U.S. The companies made an announcement Friday (Feb.

Lending 158

Lending Analytics Software Customer Experience 158

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

Abrigo

MARCH 15, 2022

Not surprisingly, then, digital/online account opening solutions for consumers and digital account opening solutions for commercial or small business firms are among the top types of new systems banks are looking to select or replace in 2022, according to Cornerstone Advisors. Improved Customer Experience.

Online 195

Online Lending Survey Digital Banking 195

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

MAY 22, 2020

In a recent conversation with PYMNTS, Diehl noted that FinTechs are in a unique position to compete against traditional lenders, and the pandemic doesn’t take away from their ability to provide what is often a more favorable customer experience than that of a traditional lender. “On They, too, experience tough challenges.”.

Fintech 261

Fintech Lending Tools Risk Management 261

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Accenture

MAY 7, 2019

I’m sitting in a cafe having a cup of coffee and sharing a muffin with my five-year-old, when I overhear two teenagers at the next table talking about banking, of all things. What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit).

Customer Experience 179

Customer Experience Online Millennials social media 179

PYMNTS

NOVEMBER 4, 2019

Online lending marketplace Prosper has teamed up with BBVA USA to offer a new way for consumers to apply for a home equity line of credit (HELOC), which involves significantly less paperwork and waiting than traditional means, according to a release. The rates will be competitive, and BBVA offers bank-paid closing costs.

Alabama 100

Alabama New Mexico Arizona Colorado 100

PYMNTS

NOVEMBER 4, 2019

Online lending marketplace Prosper has teamed up with BBVA USA to offer a new way for consumers to apply for a home equity line of credit (HELOC), which involves significantly less paperwork and waiting than traditional means, according to a release. The rates will be competitive, and BBVA offers bank-paid closing costs.

Alabama 100

Alabama New Mexico Arizona Colorado 100

Bank Innovation

DECEMBER 11, 2019

The company, which has been outspoken about its pursuit of a bank charter, is trying to move beyond loans and become a digital bank for small businesses. CEO Noah Breslow called the target customers “mom and pop, main street small businesses” with less than […].

Maine 312

Maine Digital Banking Company Customer Experience 312

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention.

Digital Banking 293

Digital Banking Branding Customer Experience Innovation Strategies 293

Bank Innovation

MARCH 17, 2020

One, a digital banking platform targeting middle-class families, launched its private beta today and announced a $17 million Series A fundraising round.?With With its credit products and shared accounts, One aims to create deep relationships with middle-class families that have finances too complex for other neobanks. “The

Digital Banking 259

Digital Banking Customer Experience Capital Management 259

The Financial Brand

JUNE 13, 2021

To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile experiences. The post Consumer Lending Transformation Requires Speed, Simplicity and a Digital Mindset appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 43

Lending Banking Trends Analysis Trends 43

FICO

AUGUST 11, 2021

The capabilities we provide allow organisations to provide rich and meaningful customer experiences and to rationalise and simplify the technological landscape. One global digital bank and payment services provider turned to FICO know-how to drive faster growth and win greater market share. Three Success Stories.

Customer Experience 52

Customer Experience Analytics Strategy Innovation 52

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 143

Strategy Fintech Study Customer Experience 143

PYMNTS

OCTOBER 31, 2019

A press release this week said Intellect Design Arena will connect Commonwealth Trade Bank to its Intellect Digital Core Solution, IDC 19.1, which Intellect said would help the financial institution (FI) to promote its digitization efforts. will support their vision of becoming an innovative and responsive digital bank.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Bank Innovation

FEBRUARY 21, 2020

In this episode, editors discuss the following news developments: Implications from LendingClub’s acquisition of Radius Bank; How Ally’s acquisition of the non-prime lender CardWorks boosts the bank’s long-term plans; and The launch of digital banking startup Level […].

Fintech 243

Fintech Digital Banking Customer Experience Innovation Strategies 243

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention.

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

The Financial Brand

APRIL 29, 2021

New data shows where credit unions and banks are placing their bets to win big with borrowers, and what headwinds the institutions face. The post Financial Institutions’ Most Pressing Digital Lending Priorities for 2021 appeared first on The Financial Brand.

Lending 32

Lending Branding Data Customer Experience 32

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

Bobsguide

MAY 25, 2022

It serves institutions of all sizes, providing award-winning solutions and services across Lending, Payments, Treasury & Capital Markets and Retail & Digital Banking for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service.

Management 113

Management Payments Innovation Technology 113

Bobsguide

SEPTEMBER 22, 2022

The recognized enterprises featured on this list represent those committed to helping financial institutions deliver on their digital transformation goals and improve customer experience around the globe.

Fintech 74

Fintech Financial Technology Software Capital 74

Gonzobanker

MAY 8, 2020

Practice the art of surgical lending. While all banks will be inundated with PPP forgiveness tracking and getting their hands around which loans go bad, keeping some balance sheet momentum will be important. For instance, Wells and Chase just shut down all home equity lending. Build transparency around I.T. spending.

Lending 137

Lending Analytics Analysis Capital 137

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

Gonzobanker

DECEMBER 19, 2022

SoFI gets a commercial bank that brings deposits, compliance, AND business lending. Seacoast Bank is at it again… and this time it is blowing past $10B in a big way. In just five months, Seacoast announced three bank acquisitions ( Drummond, Apollo , and Professional ) totaling a little over $4.7B

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JANUARY 4, 2023

Consider: Digital banking/channel migration plan – The institution’s digital banking plan involves every line of business that touches customers. But the business goals and the measurements of success lie with the retail banking, business banking, and lending groups. digital banking).

Technology 78

Technology System Software Groups 78

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128

Lending Fintech Technology System 128

Gonzobanker

JUNE 26, 2019

Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications.

Idaho 144

Idaho Michigan System Lending 144

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship.

Innovation 241

Innovation Fintech Data Examples 241

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 195

Fintech Community Regional Technology 195

PYMNTS

APRIL 20, 2017

Just last month, Virgin Money prompted renewed talk of launching its own challenger bank that would similarly focus on small businesses. These challenger banks aren’t just disrupting the U.K.’s A new report by Burnmark is looking to make sense of an ever-crowding challenger bank ecosystem. Take, for instance, SME lending.

Compliance 110

Compliance Innovation social media Lending 110