PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. The Security Core.

Innovation 141

Innovation Fintech Fraud Security 141

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. For new clients, the cloud service addresses the digital demands of today’s consumers with easy integration and low maintenance.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

NCR

MARCH 22, 2017

The good news is that, at branches across the country, digital innovations can already transform brick and mortar branches into mobile-first, immersive help centers – improving the customer experience and increasing employee productivity while ensuring data remains secure. More data security. The result?

Millennials 49

Millennials Innovation Digital Banking Security 49

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

Security 100

Security CA Payments Big Data 100

PYMNTS

SEPTEMBER 16, 2020

“In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

Bank Innovation

JANUARY 26, 2020

New York City-based Grasshopper Bank is geared toward startups, with a focus on pain points for founders. Grasshopper opened in May 2019 after securing FDIC and OCC approval, a rare distinction for a digital-only bank.

New York City 243

New York City FDIC New York Innovation 243

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

JANUARY 11, 2021

license for financial services will enable it to offer banking products “U.K. customers expect from their everyday primary bank account.” . After getting the banking license, Revolut said it would develop a “financial super app.” With some 13 million customers, the startup employs over 2,000 people worldwide.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

NCR

OCTOBER 13, 2017

As easy as it might be to perceive a big divide between the modern-day mobile space and more traditional, physical banking via the branch and ATM , it’s becoming increasingly clear that these channels can function in harmony and complement one another. Security and convenience through contactless.

ATM 96

ATM Innovation Mobile America 96

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs.

Video 78

Video Customer Experience Operations ATM 78

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

FEBRUARY 3, 2020

And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again.

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

JUNE 9, 2017

“API banking becomes a crucial step that helps drive open innovations by new technologies for customers, business partners, and Mizuho Bank,” said Masahiko Kato, senior technical officer with Mizuho Bank in the press release.

Customer Experience 184

Customer Experience Innovation Fintech Security 184

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. In 2015, I predicted it would be the year banks took back banking. Mobile is gaining momentum and providing greater access to the interior of banks. Getting back to our roots.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

FEBRUARY 4, 2019

The firms said in a statement at the time that end users would benefit from a “highly complementary combination” that offers a range of payments and financial services spanning integrated payments, account processing and digital banking, as well as the Clover POS system, among other offerings.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Innovation Leader.

Resources 146

Resources Leadership Technology Management 146

Bobsguide

MAY 25, 2022

Together we will enable agile banks in the Nordics, the UK and Ireland to tap into our Fusion Payments To Go solution, hosted by Mindtree in the cloud. The partnership is about helping banks to better serve their customers by keeping ahead of market changes, delivering faster innovation and opening business growth opportunities.”.

Management 113

Management Payments Innovation Technology 113

PYMNTS

OCTOBER 21, 2020

business development for Nium, noted that cutting-edge technology sets providers apart in a crowded payments landscape and that “new technology” improves customer experience. "We We are thrilled to be the trusted provider for international money transfer services for Unifimoney and its customers," he added. required to do so.

Fintech 144

Fintech Customer Experience Compliance Security 144

PYMNTS

OCTOBER 23, 2020

Only 49 percent believe such apps keep their information very secure, for example, while just 24 percent said these solutions provided the guidance they were seeking. Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing.

Tools 151

Tools Mobile Report Oregon 151

Cisco

MARCH 26, 2021

The last year has brought change and innovation. The imperative to connect in the most secure, flexible, and productive ways possible – from anywhere, at any time — is more critical than ever. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

FEBRUARY 12, 2018

“Teaming up with Pivotal is a big step forward and underlines the commitment to our technology roadmap complementing our focus on customers’ needs,” said Manish Maakan, iGTB CEO, in a statement. in particular, allowing us to deliver one of the most sophisticated corporate banking platforms on the market.”.

Lending 158

Lending Analytics Software Customer Experience 158

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. For example, ISO 20022 defines the elements of a real-time payment, what constitutes a beneficial owner, or what happens during a transfer of securities for collateral (below).

System 195

System Data Examples Payments 195

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Some Consumers Lack Confidence in Bank Security, Dissatisfied.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Some Consumers Lack Confidence in Bank Security, Dissatisfied.

Survey 52

Survey Fraud US Customer Experience 52

Gonzobanker

JULY 20, 2022

The lack of clear ownership in driving digital transformation represents a huge roadblock for financial institutions fighting to stay relevant. Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. On a demographic level, Gen X and baby boomer customers still tap into physical channels.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

MARCH 2, 2017

Wells Fargo, still reeling from its fake account scandal, said in a Securities and Exchange Commission filing Wednesday (March 1) that its legal fees for 2016 may have been $1.8 billion, which is $100 million more than the bank previously forecasted.

Innovation 100

Innovation Customer Experience Groups America 100

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

Mobile 123

Mobile ATM Innovation Strategy 123