NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. The dominance of physical banking has waned over the past 2 decades. The digital divide spans countries as well. Source: PwC.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however. How Authentication Prevents Fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. Successful attacks are often the result of inadequate digital defenses meeting these methods. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

Independent Banker

NOVEMBER 1, 2021

After the pandemic essentially caused in-branch banking to be impossible for many months, banks were forced to revamp their online account opening processes (among other digital banking capabilities) so that they could still acquire new customers. Identity and risk profiles for your customers.

Customer Experience 127

Customer Experience Online Fraud Digital Banking 127

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

NCR

DECEMBER 27, 2015

As the threat of fraud continues to rise around the world, a growing number of banks are looking at innovative ways to protect themselves and their customers – and one solution that’s gaining traction is the use of dynamic CVVs in order to cut down on card not present (CNP) fraud. The rise of dynamic CVVs.

Fraud 40

Fraud Online Cards Security 40

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Examples include fake emails from CDC, WHO, and FEMA.

Fraud 52

Fraud Management Handbook Cards 52

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JULY 27, 2020

Digital banking and eCommerce are making rapid gains in 2020 as consumers turn to online channels to make purchases and avoid potential exposure to COVID-19. Synthetic ID fraud can be especially hard to spot. Long-running synthetic ID schemes have illuminated gaps in FIs’ traditional fraud-fighting measures.

Data 146

Data Fraud US social media 146

Independent Banker

DECEMBER 1, 2021

After the pandemic essentially caused in-branch banking to be impossible for many months, banks were forced to revamp their online account opening processes (among other digital banking capabilities) so that they could still acquire new customers. Identity and risk profiles for your customers.

Customer Experience 91

Customer Experience Online Fraud Digital Banking 91

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. The low score for retail banks is due to factors like star ratings, which equaled 2.8

Retail 103

Retail Study Online Mobile 103

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. The Palo Alto, California startup said the no-fee account is the company’s latest move to build a next-generation banking service that is branchless, automated and optimizes every dollar.

Fintech 151

Fintech California New York ATM 151

PYMNTS

JUNE 21, 2019

Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Today, CUs can offer consumers an easy user interface and experience when they access their accounts on mobile, or perform a mix of functions on a phone or at an ATM.

Fintech 163

Fintech Fraud Data ATM 163

PYMNTS

JANUARY 28, 2020

Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments. These are expensive to deliver, which is why we help customers provide these services and capabilities as part of the package,” he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. The New CIO Skillset. Enterprise Resource Manager.

Resources 146

Resources Leadership Technology Management 146

South State Correspondent

OCTOBER 28, 2022

While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences). Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0,

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. It doesn’t matter where you are banking, if you have a problem you want to be able to reach out at any time and get that problem solved,” Jack Lynch, chief risk officer at PSCU , told PYMNTS in a recent discussion.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

SEPTEMBER 6, 2016

Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal. This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. The people working in the trenches are bringing their ideas forward as they see what brings value to both customers and their institutions.

Innovation 73

Innovation Industry blockchain Customer Experience 73

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 195

Fintech Community Regional Technology 195

Fintech Labs Insights

APRIL 18, 2017

IBM Trusteer helps protect digital banking applications as well as personal devices from financial cyber threats, such as advanced malware and phishing attacks. Behavioral biometrics distinguishes between legit users and fraud. He has expertise in online banking, online fraud, ID verification, and theft prevention.

San Jose 18

San Jose Fraud Customer Experience Analytics 18

NCR

JUNE 12, 2017

Taking account opening as an example, one of the goals of omni-channel delivery is providing a seamless experience across channels – so customers can start to open their account online and finish the process in a branch, for instance. Most importantly of all, it should connect back to your operations.

Operations 82

Operations ATM Customer Experience Examples 82

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

MAY 22, 2019

“Mobile strategies are no longer limited to checking your balance online or sending a payment to another member on your phone. These strategies … need to include the entire customer life cycle,” he told PYMNTS. An online customer experience is the key metric that drives new customer acquisition and retention.

Mobile 168

Mobile Fraud Online Strategy 168

PYMNTS

JANUARY 19, 2021

In financial services, in the eternal war to keep customers (and themselves) safe from online fraudsters, banks may lift a mantra from the real estate sector: It’s all about location, location, location. Only about a third of banks’ apps ask for robust location data, said Briggs. Not all data are created equal, of course.

Data 227

Data Fraud Los Angeles Compliance 227