PYMNTS

SEPTEMBER 20, 2018

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. Until then, each company will operate independently.

CA 143

CA Customer Experience Leadership Software 143

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

Cisco

APRIL 12, 2022

Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives. This is where Cisco technology can help. Optimize branch operations.

America 109

America Customer Experience Operations Survey 109

FICO

OCTOBER 19, 2020

Most of us understand the dictionary definition of ‘Optimization’: “ the mathematical procedures of making something effective as possible.” Historically, they use their experience to identify the optimal collections strategy. Most large collection operations use predictive models. The Need for Automation in Optimization.

Operations 40

Operations Resources Strategy Tools 40

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. What is Agile? Once these decisions were made, the project was deemed “ready.”

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

SEPTEMBER 23, 2020

Transformation is now a make-or-break proposition for food establishments, with recent research suggesting that eateries using technologies to enable contactless ordering and delivery are poised to see hardy growth. But the introduction of new systems also brings new cyberthreats that must be carefully managed. Chargeback Hazard.

Mobile 245

Mobile New York City Fraud New York 245

FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

SEPTEMBER 24, 2020

The reality, McFarland noted, is that acquirers, banks and ISOs themselves might not quite be positioned to make that offering to SMBs due to their own legacy technological limitations. . . They are not able to be as responsive as really I think many of their small business customers need at this moment in time.

Meeting 264

Meeting Payments Customer Experience Technology 264

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

PYMNTS

MAY 7, 2020

With many AP and even accounts receivable (AR) departments continuing to prefer paper check payments, service providers risk an unfavorable customer experience — or worse, costly operational disruption — by forcing clients to move to a different payment method. Preserving Check Workflows.

Payments 169

Payments System Technology Data 169

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. If you are looking for a set of highly motivated, self-driven individuals to work with, this is definitely the place for you.” — Udy Sharma , Director, Automation. Enjoy Autonomy and Flexibility.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital. Slow and steady doesn’t win the financial services race.

How To 136

How To Risk Management Technology US 136

NCR

APRIL 24, 2017

New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer. Two examples are N26 of Germany and Canada’s Koho, both of which place an emphasis on mobile banking and putting more control in the hands of customers.

Retail 75

Retail Customer Experience CA Innovation 75

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

APRIL 1, 2020

These larger operators sometimes made deals with card issuers, under which the latter would agree to only route payments over the former’s networks. POS systems that accept PIN-authenticated payments transmit card details to debit network operators that then assess transactions’ associated fraud risks.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

JANUARY 21, 2019

The Tracker found that some 74 percent of business executives cited a lack of interoperability as a major inhibitor to their real-time payments adoption, along with the operational and process challenges that come with ”living in a world where money moves that fast.”. Instant payments is a spear-tip technology in much the same way.”.

Payments 185

Payments Innovation ATM Cards 185

FICO

AUGUST 25, 2021

In this final blog in my series, let’s explore how can lenders take advantage of advanced modeling technology to cost-effectively originate profitable, compliant decisions that protect your bottom line AND deliver an optimized customer experience to the best customers. What about advanced modelling technology?

Compliance 52

Compliance Customer Experience Analytics Lending 52

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

PYMNTS

JUNE 15, 2017

Axis was created as an IT company in 1984, but it soon moved its eggs to the network technology basket, starting with network printers. Not only does that let potential shoplifters know they’re not alone with the merchandise; it also improves the customer experience for innocent shoppers, increasing sales. and 10:00 a.m.

Fraud 101

Fraud Security Video Retail 101

PYMNTS

JANUARY 17, 2017

The Slack platform has the most mature bot ecosystem of any platform, which is why companies are putting their technologies on Slack first.”. It’s a savings bot, which aims to “humanize” the experience with consumers as it lives on Facebook’s Messenger platform. That key word, however, according to experts, is “sooner.”. “I

San Francisco 100

San Francisco Community Branding Customer Experience 100

PYMNTS

OCTOBER 26, 2017

Alternative and marketplace lending platforms promised faster, easier SMB lending than traditional banks could deliver and eventually led traditional financial institutions (FIs) to collaborate with their one-time rivals as they realized they needed to offer more technologically advanced lending experiences to their small business customers.

Lending 109

Lending Google Fintech Industry 109

Jeff For Banks

DECEMBER 28, 2023

We make suggestions based on our experience, both in banking and with the hundreds of financial institutions we have had the honor to serve. We guide your institution into creating an operating plan, or the "how" to strategy execution. We put our experience and transaction accomplishments against any in the business.

Groups 86

Groups Capital US Community 86

PYMNTS

AUGUST 12, 2019

PYMNTS recently spoke about security with Bill Onderdonk, chief operations officer at KiwiCo, a monthly science, technology, engineering, art and math (STEAM) subscription box for children. This raises the issue many online retailers face, the difficult balance between security and customer experience. “The

Retail 118

Retail Video Security Software 118

Independent Banker

OCTOBER 31, 2021

I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. First State Bank & Trust in Williston, N.D.,

Lending 91

Lending Community Bank Community North Dakota 91

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on FinTech Innovation.

Fintech 70

Fintech Innovation Lending Video 70

NCR

APRIL 4, 2018

Being able to effectively deliver banking services to inaccessible or remote locations has long been a concern for both the industry and customers. But in an era where the traditional branch is under intense pressure to operate efficiently and cost-effectively in a more digitally-focused environment, this becomes more important than ever.

Meeting 40

Meeting Community Customer Experience Video 40

NCR

MAY 22, 2017

But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. Indeed, some banks are forecasting that it could affect how they operate throughout every part of their business. Fighting fraud.

Big Data 85

Big Data Data social media Fraud 85

PYMNTS

APRIL 12, 2017

We are what is called a ‘full stack’ solution, meaning we own and operate the vehicles and equipment and we employee the technicians. We offer our customers a range of five services from $19 to $249. $19 We definitely have those customers, but our biggest two groups of customers are millennial women and men.

Groups 131

Groups Millennials Mobile Customer Experience 131

PYMNTS

JUNE 30, 2016

The role requires keeping an eye on the ways a firm can utilize information technology more efficiently, especially in developing scale, as Urban FT CAO Larry Herbinaux describes. Then, I contact the IT staff to discuss operational or development needs that require assistance. LH: Definitely, dealing with time bottlenecks.

Mobile 100

Mobile Comparison System Payments 100

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 195

Examples Fraud Resources Risk Management 195

PYMNTS

MARCH 4, 2020

We really consider manual review to be the last resort in a fraud strategy, and across the board we’re working with all clients to reduce or virtually eliminate manual review because it leads to faster fulfillment and a better customer experience.”.

Fraud 175

Fraud Strategy Customer Experience Tools 175

South State Correspondent

JUNE 27, 2023

Operational Efficiency : By using a common standard, banks can streamline their operations, reduce complexity, and simplify their infrastructure. This can result in significant cost savings and greater operational efficiency. For instance, end-to-end tracking of payments becomes possible, increasing customer transparency.

System 195

System Data Examples Payments 195

PYMNTS

OCTOBER 13, 2020

Noted HSBC’s Halpin: There are new pressures on banks’ corporate customers ability to maintain and manage their business — day-to-day operations, yes, but business risk too, all while capitalizing on growth opportunities. Technology, he added, is simply a way to support or augment new approaches to process.

Fintech 190

Fintech Payments Customer Experience Examples 190

PYMNTS

APRIL 22, 2020

and comprise up to 10 percent of all insurance payouts, meaning legitimate customers are often forced to pay higher premiums to make up for the losses. Insurance providers are taking action to mitigate such problems and keep their operations and customers safe from fraud, however.

Fraud 200

Fraud Data System Policies 200