Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Bank and credit union leaders must love their due diligence! Choosing a new partner is no small feat.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.

Security 130

Security Illinois User Experience Digital Banking 130

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? 2019 website.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 26, 2020

When it comes to what people value most in primary banking relationships, Baird said, it can be distilled into one word: trust. And in the era of open banking and expanded opportunities to leverage data to improve the financial services user experience, being trusted is more important than ever. Baird said. “As

Innovation 241

Innovation Fintech Data Examples 241

Chris Skinner

JUNE 2, 2017

THE VALUE TO THE USER IS THE FIRST PRIORITY.” IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Conference Mobile Customer Experience 259

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. Ondot said its 4,000 banks and credit unions will see faster and easier upgrades while also gaining access to the latest innovations and functionality. “One

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 18, 2019

Drilling down a bit, and as detailed in the playbook, the data revealed that as many as 40 percent of smaller banks planned to focus on rolling out new products over the next three years, while only 8 percent of large banks said they were interested in doing the same. Smaller Is Bolder? and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Banks are still able to use their legacy systems to honor that notification, but the user experience is far superior.”.

Apple 198

Apple Cards User Experience Examples 198

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

ZootBlog

FEBRUARY 19, 2019

The post Partner Spotlight: Finicity appeared first on Zoot Solutions.

User Experience 93

User Experience Customer Experience Operations Digital Banking 93

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. That’s how a bank goes about offering a digital experience that isn’t just beautiful (i.e.,

Innovation 153

Innovation Regional System America 153

NCR

DECEMBER 27, 2015

CVVs are already widely used as a security check during online payments, as the data is difficult to obtain without a fraudster having the card in front of them. However, it is not infallible, and if a criminal is able to access this information, for example as a result of a data breach, there is little that can be done to prevent it.

Fraud 40

Fraud Online Cards Security 40

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. They are showing how they use AI to grab unstructured data from a PDF, I think in a mortgage loan use case. They have a very cool name.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Clarify will demonstrate its API which turns media into actionable data. and rarely do anything with the results.

San Francisco 12

San Francisco Video Fintech Data 12

William Mills

SEPTEMBER 7, 2016

Announcement for Finovate – a new API – all current functionality is available for a white-label UI for Banks. Data can be used to advise clients on where their money is going and provide suggestions on saving money. Data and Analytics are a profit center rather than something that just needs to be managed.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2012.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While there has been plenty of talk for years around big data, intelligence and analytics, pragmatic applications of machine learning in other industries has inspired a great deal of new funding and projects this year. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

DECEMBER 5, 2016

Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication. In order to guarantee a consistent user experience across all operating systems and hardware, the platform approach is the only real solution.

Security 12

Security Mobile Technology Virginia 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. Alpine Data Labs is a predictive analytics company focused on making analytical insights more accessible to the business. BehavioSec enhances security without impacting the user experience.

Company 12

Company Software Analytics Mobile 12