Perficient

OCTOBER 14, 2020

As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival.

Video 519

Video Tools Innovation Trends 519

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

MARCH 7, 2024

The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience?

Las Vegas 156

Las Vegas Fintech Conference San Francisco 156

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

FEBRUARY 1, 2023

Scottdale, Arizona was chillier than normal this week, but that didn’t prevent bankers from having heated discussions about 2023 at this year’s Acquired or Be Acquired conference, hosted by Bank Director. Business Experience Catches Consumer In past years digital innovation discussions tended to focus on consumer-focused players (e.g.,

Arizona 147

Arizona Kansas City Industry Phoenix 147

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. We’re always seeking the best and brightest to work with us.

Industry 221

Industry Conference Meeting Maine 221

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. virtual conference, to learn from industry thought leaders, peer institutions, and other experts. Increase efficiency and improve the overall borrower experience. There is a demand coming from our customer base to make things easier, less cumbersome, and faster. Drive Growth.

Management 195

Management Lending Community Strategy 195

PYMNTS

JULY 12, 2017

By integrating machine learning into its operations, Walmart is bringing innovation and efficiency to its 55-year-old business. We want to make sure there is a seamless experience between what customers do online and what they do in our stores,” Desegur said.

Conference 102

Conference Customer Experience Operations Online 102

PYMNTS

NOVEMBER 22, 2017

. “Gearing up for the tax season, we are focusing on delivering an outstanding end-to-end customer experience for the do-it-yourself taxpayers, while rolling out new solutions to our customers.” ” Intuit’s other units saw growth, though not as aggressively as its QuickBooks operations.

Taxes 139

Taxes Online Conference Customer Experience 139

PYMNTS

OCTOBER 24, 2019

During the post-earnings conference call on Thursday (October 24), Capital One CEO Richard Fairbank said that pulling into the third quarter the company’s domestic card business “continued to deliver strong results and gain momentum.” The bank also reported that non-interest expenses increased 2 percent to $3.9

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

NOVEMBER 19, 2019

The combination of Service Cloud Voice and the Amazon Connect solution aim to speed up call resolution while streamlining operations, allowing businesses to provide a powerful customer experience. The new services were announced at Salesforce’s Dreamforce conference Nov. 19-22 in San Francisco and New York City.

San Francisco 101

San Francisco New York City Conference New York 101

Abrigo

MAY 5, 2022

Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. keep me informed.

Community 195

Community Lending Maine Resources 195

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. This live digital discu ssion will explore the following topics: – Are you future-proofing your eCommerce operations? In fact, you may not even be aware that some changes are already underway. Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Anxiety from conferences that feature young speakers touting shiny objects. Only then would you move to the solutions to solve the problem or innovate. But what solutions?

Innovation 78

Innovation Fintech Conference Austin 78

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Tech and Finance

NOVEMBER 8, 2017

Dan Latimore, Celent SVP, said that after attending multiple conferences, including Sibos and Money2020 back to back, not to mention Finovate earlier in the autumn conference season, the Celent team remained coherent and was able to define some conclusions. Now Celent is looking for nominations.

Conference 28

Conference Customer Experience Innovation Operations 28

PYMNTS

AUGUST 14, 2019

Macy ‘s CEO Jeff Gennette said in the company’s second-quarter earnings conference call that as it communicated in its first-quarter call, “we walked into the second quarter with elevated spring inventory.” In other innovations, the company launched its second iteration of STORY at Macy’s with Outdoor STORY.

Columbus 100

Columbus DC Branding Google 100

NCR

SEPTEMBER 1, 2017

Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. The case for design in business. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

Conference 55

Conference Customer Experience Maine Exercises 55

PYMNTS

AUGUST 20, 2019

Kohl’s Chief Executive Officer Michelle Gass said in an earnings conference call on Tuesday (Aug. 20) that the Amazon returns program is a significant initiative and a “great example of our innovative spirit.” (As As previously reported, the department store retailer will accept “eligible” Amazon items without a label or box.)

Branding 116

Branding Retail Strategy Conference 116

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. – Rob Bauer, Managing Director, Commercial Innovation at AIG #RFS2018 pic.twitter.com/R7vx9rBADE. Find partners to co-develop ideas.

Technology 93

Technology Training Customer Experience blockchain 93

Insights on Business

MAY 1, 2018

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit , held in Toronto on May 9-11 with industry leaders, innovators and challengers. How can a bank modernize securely while lowering costs? How can a bank modernize securely while lowering costs?

System 126

System Payments blockchain Fraud 126

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

PYMNTS

OCTOBER 7, 2016

We have seen particular growth in FinTech firms specializing in payments,” Tim Newns, chief executive of MIDAS, told Prolific North during a recent conference where big banks and startups discussed the U.K.’s New rules and directives such as PSD2, will enhance the customer experience, improve security and boost competition.”.

Fintech 201

Fintech Industry Big Data Trends 201

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. In May 2018, Google CEO Sundar Pichai presented a new technology called Duplex at the Google IO developer conference.

Analytics 52

Analytics Strategy Operations Google 52

FICO

MAY 27, 2021

This year the 12 winners have demonstrated extraordinary innovation in very different industries and markets. . Many of our award winners rose to the task with new solutions and capabilities built on analytic decisioning investments that helped them to pivot to new operating models and constraints. Decision Management Innovation.

Analytics 52

Analytics Fraud Management America 52

South State Correspondent

MAY 13, 2024

Last week, Nacha held its Smarter Faster Payments Conference in Miami, a significant event for over 1,800 bankers and vendors. With our team of eight members at the conference, we were able to provide comprehensive coverage and distill the ten most essential insights for you.

Conference 195

Conference Payments Fraud Data 195

PYMNTS

SEPTEMBER 18, 2017

Last week, Chief Operating Officer Mike Vaughan noted at a conference in New York City that the move comes as Venmo looks to expand its footprint outside of P2P and into more traditional retail use cases. It can mean trusting an expert to pick out a selection of items.”.

Cards 115

Cards Software New York City Conference 115

FICO

JANUARY 23, 2019

There was also a lot of discussion about the growing convergence between fraud and compliance departments and how business and operational models must adapt. Adam Davies: Another common theme at the conference was the need for speed in fraud monitoring. These improvements can benefit fraud operations in two distinct ways.

Fraud 40

Fraud Analytics Compliance Data 40

FICO

JUNE 22, 2022

Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Netflix posts viewing recommendations that continually hit the button, while online fast-food outlets are creating bespoke menus for every loyalty card-holding customer. Tue, 07/02/2019 - 02:45. expand_less Back To Top.

Trends 52

Trends Data Customer Experience Analytics 52

NCR

AUGUST 29, 2017

If the employee needs to bring up any documents or look at any account information, they can do so seamlessly with their tablet – or they can use a smartphone and docking station that projects information to a larger monitor for easier customer viewing.

Meeting 74

Meeting Mobile Examples ATM 74

PYMNTS

OCTOBER 26, 2017

“I think they are going to dominate the market, and that is the next phase that’s coming,” said Karen Mills, Obama’s former small business advisor, during a speech at the LendIt Europe conference, as reported in CNBC. But the question is, in what form would that come and … under what regulatory authority?”.

Lending 109

Lending Google Fintech Industry 109

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Digitalization is also changing how businesses operate. Innovate relentlessly. Corporate banks need to innovate to lower risks and costs across the whole organization. Attending the Sibos conference in Toronto?

Industry 64

Industry Innovation Fintech Leadership 64

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195