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How The B2B Mid-Market Drives Loyalty Through Online Payments

PYMNTS

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. The largest online retailer – Amazon – had a 7% decline in satisfaction.

Online 421
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Online Grocer Ocado Acquires Robotics Companies To Drive Automation

PYMNTS

based online grocery, is heightening its automation drive by acquiring two robotics companies. The robotic pick opportunity in online grocery is of huge value to us and our clients globally,” said Tim Steiner , Ocado CEO. Ocado is embroiled in a patent lawsuit over robotically operated warehouse technology with AutoStore.

Las Vegas 222
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Crafting An (Online) B2B Market For Retailers

PYMNTS

To that end, in Europe, Czech firm Nulisec has debuted an online B2B marketplace focused on European retailers — geared toward improving sales and procurement processes. In an interview with PYMNTS, CEO Lukas Pham said online marketplaces address several pain points. “At Subsequent markets will include Poland and Slovakia.

Online 195
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UK's Online Grocer Ocado Sued Over Patent Claims

PYMNTS

online grocery retailer Ocado is involved in a patent lawsuit over robotically-operated warehouse technology with robotics company AutoStore , Reuters reported. The company, which was founded in 1996, is seeking financial damages and to bar Ocado from making and selling the products and importing them to the U.S.

Online 234
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Shift Happens: Online Car Company Manages Crisis With Class

PYMNTS

The online car selling platform’s March town hall meeting was supposed to be a victory lap to celebrate February, which was the most successful month in the company’s five-year history. The company also made radical shifts to its business model. The online car business will take a huge hit from the crisis disruption.

Online 131
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Payments Orchestration Helps Digital Goods Companies Make The Instant Sale

PYMNTS

We’re all consumers of media, of content, of subscriptions — and we do it all online, which means we pay for it all online. Merchants can change on a dime, really, and go out and make an adjustment to how they're going to conduct eCommerce and accept payments either online or in the physical space," said Evans.

Company 274