PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

AUGUST 18, 2022

If their tools don’t suffice your needs, there are also many online databases and search portals ( [link] , [link] , [link] , [link] ) that allow you to filter searches based on location and other criteria to help you find a financial advisor or counselor appropriate for your circumstances.

Millennials 473

Millennials Management Tools Strategy 473

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s a nuanced but important addition to the eCommerce experience. It’s called headless commerce.

Retail 208

Retail User Experience Study UX 208

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Gonzobanker

MARCH 28, 2024

As the industry’s big tech companies go toe to toe with best-of-breed digital solutions, this era may be their last chance to prove they can remain competitive in the digital game: FIS is staking its hope on a credit Digital One or “D1” strategy. The major core providers are under the gun to prove their digital capabilities.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview. Address Verification And Easy Onboarding.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure.

Cards 235

Cards Capital Online Security 235

PYMNTS

MARCH 20, 2020

Fraud is expected to cost the travel industry more than $25 billion this year, meaning online travel aggregators will need to up their security efforts — or risk losing their customers to platforms that will. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . To create a “personalized journey,” the company also helps credit unions better deepen relationships with their members. .

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

OCTOBER 14, 2019

Finnish invoicing company Enterpay announced that it has closed a €1 million ($1.1 Headquartered in Helsinki, Enterpay’s automated invoicing payment solution works to optimize the payment process for B2B eCommerce companies, allowing them to increase profitable customers via improved credit scoring and automated invoicing. “We

User Experience 116

User Experience Risk Management Customer Experience Capital 116

Perficient

FEBRUARY 4, 2021

Many companies view accessibility remediation as a one-off project or a parallel effort to their current development life cycle. Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. In fact, it is the opposite.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JUNE 5, 2017

Starting at the company in 2012 as Macy’s VP of engineering, Anwar founded MacysLabs. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. Macy’s CEO, Jeff Gennette, commented on these two new strategic hires.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. The bank has also raised limits for users to move money from their Radius account to an account at a different bank. .”

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

DECEMBER 7, 2020

Pinning down the precise global total in sales lost to cart abandonment can be challenging, in part because approximately 60 percent of merchants lack the tools they need to adequately analyze customer conversions. In fact, 75 percent of consumers prefer to order online.”. percent — just six in 10,000 orders.

Tools 142

Tools User Experience Security New York 142

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

OCTOBER 15, 2018

As fraudsters continue to chip away at profits and threaten firms’ financial stability, security providers and banks alike are investing in solutions compliant with 3D Secure (3DS), protocols, which protect both consumers and the companies serving them. Improving customer experiences was not the sole focus of 3DS 2.0’s

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

MAY 18, 2018

CEO Steve Easterbrook recently noted that the burger giant’s app adoption rates are low, and said that the fast food chain will focus on improving user experience, increasing the technology’s reliability and better training employees before making major attempts to market the service. About the Tracker.

Trends 134

Trends Mobile User Experience Training 134

PYMNTS

AUGUST 15, 2018

Its features promote more secure and consistent online transactions across channels and connected devices, while optimizing the cardholder’s experience. EMVCo is collectively owned by American Express , Discover , JCB , Mastercard , UnionPay and Visa , and focuses on the technical advancement of the EMV Specifications.

Security 100

Security User Experience Cards Customer Experience 100

PYMNTS

MARCH 17, 2020

Its redesigned app launched in January and the transition began when its parent company, Jack In The Box, sold it in 2018, according to Qdoba’s director of digital experience and media, Adam Fox. What we heard was that our existing app was overly complex, and [that] the user experience was not very intuitive.

Mobile 168

Mobile System Online Data 168

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Why Friction Persists. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? With its Engagement Platform – which won Best of Show honors at FinovateFall 2015 – SaleMove offers financial services and other companies the ability to provide an omni-channel experience.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. As Pangam remarked, banks were not caught entirely flat-footed, having already made efforts to bring more services and products online before the pandemic hit.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

NOVEMBER 8, 2019

One such marketplace is on-demand professional services platform Handy , which connects customers with workers who can perform a multitude of household tasks, such as cleaning, furniture assembly and appliance installation. It’s a matter of figuring out how you put in place the right balance to maintain a seamless customer experience.” .

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

SEPTEMBER 6, 2018

Regarding its relationship with Amazon, J.Crew CEO James Brett was quoted in The Wall Street Journal as saying that the brand created a “good understanding” with the online retailer. With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out. Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

FEBRUARY 20, 2020

After all, he does run a company that sells intimate apparel – and it is a holiday closely associated with intimacy. Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret.

UX 210

UX Retail Technology Mobile 210

PYMNTS

JULY 19, 2017

This week the company revealed a new partnership with nuTravel , an online travel booking solution that integrates with travel management companies and large enterprises. But in the enterprise segment there are still companies using paper, Excel spreadsheets,” noted Miller. “I

Industry 108

Industry Policies Management User Experience 108

PYMNTS

FEBRUARY 4, 2019

The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. Beyond the familial connection, we launched at roughly the same time and maintain a similar focus on building better customer experiences in our respective categories.”.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers.

Security 133

Security Data Fraud Tools 133

PYMNTS

FEBRUARY 21, 2020

As is often the case with technology adoption, small business (SMB) owners are seeking services and solutions that offer the same convenience and optimized user experiences provided in their personal lives. “This will be imperative to compete in the small commercial segment.”

Policies 141

Policies Management System User Experience 141

PYMNTS

DECEMBER 18, 2019

Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. That’s not always entirely on the mark, Wyper said, as there will always be those customers who want an ice-cream sundae when it is 25 degrees outside. Sonic Move.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. Because customer needs can change at a moment’s notice, we have to be agile and flexible enough to adjust at the same pace. I feel that Applause has evolved, and will continue to evolve, how companies think of digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer.

Branding 103

Branding Community Survey Data 103

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Fintech companies can only disrupt so much. If fintech companies have an edge when it comes to facilitating payments, it’s on the side of usability.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

FEBRUARY 4, 2019

The plan from our perspective was to create a user experience online first that would enable shoppers to easily customize a piece,” said Royer. Beyond the familial connection, we launched at roughly the same time and maintain a similar focus on building better customer experiences in our respective categories.”.

San Francisco 101

San Francisco Branding Austin Customer Experience 101