PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Among the companies making accommodations for SMBs is FedEx. Now that the digital shift is well underway, the attention turns to keeping the momentum going.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

JANUARY 19, 2021

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275

Online Marketing Payments Operations 275

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada, the companies announced on Thursday (Feb. Last month , Lightspeed announced the launch of Lightspeed Payments for U.S.

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

JUNE 22, 2016

But what if the way companies are going about big data and analytics is wrong? With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

DECEMBER 11, 2019

Kroger and Walgreens are expanding their partnership to create a new group purchasing organization (GPO) called the Retail Procurement Alliance, which will pool resources to cut costs and advance innovation, the companies said in a press release on Wednesday (Dec. trillion market. “It The food industry is a $1.5

Resources 132

Resources Retail Kentucky Tennessee 132

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

SEPTEMBER 16, 2020

Meet Shark Wheel, a company that has literally invented a wheel that’s not round and added some innovation to the eCommerce space by partnering with a new one-click checkout system. It makes skateboards, contributed new wheel designs to farming, printing, luggage companies and the U.S. Talk about reinventing the wheel.

Company 175

Company Innovation social media Retail 175

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. For example, many companies have reaped the benefits of using Instagram’s shopping capabilities. million this year and 94.4 million in 2024.

Industry 471

Industry Trends social media Payments 471

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. Women’s outdoor and athletic apparel retailer Title Nine is looking to make those changes by adding Kibo’s eCommerce solution to its system.

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Andy Collins, Fraud Prevention Industry Insights/Industry Relations Executive, Wells Fargo and Company, Inc.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

JANUARY 7, 2021

From retail to consumer goods, online and mobile sales are up significantly. They also found that the customer experience is often just as good, if not better. They also found that the customer experience is often just as good, if not better. For now, companies can limit this fear with education.

Marketing 309

Marketing Industry Mobile Massachusetts 309

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? Always choosing to go against the grain, Jon Bostock has consistently succeeded at the toughest challenges presented by companies both large and small. In Episode 4 of the What If?

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

OCTOBER 8, 2018

In a press release , the companies said that with the deal customers will get a more personalized shopping experience, whether that’s in a physical store or online. The features will be integrated into the next iteration of the H&M app and H&M Club, the companies said in the press release.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. The Revolving Difference. Financing For Consumer Segments. Klarna launched its financing platform in the U.S.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

APRIL 17, 2019

Returnly , the post-purchase payments company, announced on Tuesday (April 17) that it has raised $19 million in venture funding. In a press release , the company said the Series B round of funding was led by Craft Ventures, the venture capital fund co-founded by serial entrepreneur David Sacks.

Retail 134

Retail Customer Experience Capital Strategy 134

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

DECEMBER 22, 2020

The automotive market continues to fire on all cylinders despite the pandemic as online and offline sales have either remained flat or trending up for Q3. The latest case for its resiliency comes from CarMax, announcing Q3 earnings on Tuesday (Dec 22) that showed solid sales as the company gears up for a push into the digital-first economy.

Marketing 165

Marketing Online Trends Branding 165

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting.

Retail 118

Retail Video Security Software 118

PYMNTS

OCTOBER 5, 2020

“The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks. There’s a mass of customer data available. FICO Admin. Tue, 07/02/2019 - 02:45. by Tim Young. expand_less Back To Top.

Marketing 96

Marketing Analytics Customer Experience Data 96

PYMNTS

APRIL 15, 2020

Companies that do business in the furniture space have to deal with some serious competition. That competition has also extended to high-end furniture market, which is starting to show some new activity with Crate & Barrell, CB2, West Elm and now a direct-to-consumer (D2C) Canadian brand called Article gaining momentum.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. There is still an innovation divide that is based on company size. Times have changed,” he told Webster.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JANUARY 19, 2017

And in the retail world, apparently, that holds as well. Apparently, while it may seem like a no-brainer, consumers are both happy and loyal when brands deliver on what they feel they were promised from a retailer. Retailers need to deliver what they promised consumers. Bottom line?

Retail 100

Retail Customer Experience Study Branding 100

PYMNTS

MARCH 11, 2020

Wall Street is a tough master, especially for eCommerce companies. billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. This year we expect another year of market-leading growth. New Markets. It is only part of a stepped-up marketing effort.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

JULY 11, 2018

He also worked with two QVC vendors to aid in ripping off the company. CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. The fraud happened from 2008 until he was fired in 2013, noted the report.

Company 102

Company New York City Fraud Retail 102

PYMNTS

MARCH 6, 2019

Closing the pop-ups does not mean that Amazon is giving up on its brick-and-mortar strategy, as the company is expanding bookstores and its 4-star stores , where Amazon sells high-rated items that people order online and will “provide a more comprehensive customer experience and broader selection,” the spokeswoman said. “We

Retail 145

Retail United States Branding Customer Experience 145

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109