Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

JULY 9, 2020

Last month, the two entities said they were working in partnership with Dallas College to train, inspect and certify restaurants, and their safety efforts, as they reopen in the wake of the pandemic. The enterprise has been helping eateries improve their customer experience through surveys, mystery shopping and other efforts.

Texas 211

Texas Training social media Dallas 211

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. AI use by community institutions. Comments on the RFI must be received by June 1, 2021. Uses of AI. Overfitting (i.e.

Risk Management 78

Risk Management Training Lending FDIC 78

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Innovation is one of our Perficient values and we don’t get there by restraints.

Leadership 352

Leadership social media Survey Meeting 352

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. First are API-based models that integrate partner, client and peer communities.

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!

Idaho 181

Idaho Community Industry Strategy 181

PYMNTS

DECEMBER 13, 2019

The program allows us to use contemporary retail technology and practices to drive customer experience and awareness for each nonprofit we select,” noted Scaretta. “ The entire team is looking forward to seeing the smiles and joy as the kids enter our Winter Wonderland.”.

Retail 138

Retail New York Tools Training 138

Independent Banker

APRIL 30, 2022

Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers. Because it’s more than a saying; it’s a rallying cry for community bankers. We support our customers’ financial life stories. “All in.”

Community 91

Community Mississippi Louisiana Customer Experience 91

Independent Banker

DECEMBER 31, 2022

(L-R): Union Savings Bank’s executive vice president, Rick Judd; vice president of digital channels Chris Barlow; and director of USB Innovation Center Peter Scotch at USB’s historical Main Street Danbury, Conn., Community banks have long been a bastion of relationship-focused service. Photos by Mike Yamin. By Aileen McDonough.

Rhode Island 151

Rhode Island Community Bank Community Tools 151

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” Where Amazon treads, retailers tremble.

Retail 104

Retail Branding Online Examples 104

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. A credit union’s strengths lie in its members, its service, its community involvement, and the community’s trust.

Analytics 52

Analytics Community Branding Data 52

Perficient

AUGUST 5, 2020

The community is a good one. We also always have opportunities to give back to the Lafayette community, such as our Food Drive to help support a local food bank during the COVID19 pandemic.” — Sara Roberts , Associate Technical Consultant. They trust that if they give a task it will be done. They don’t micromanage.

Technology 441

Technology Austin Leadership US 441

Perficient

MAY 21, 2021

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Jessica brings forward twenty years of customer service experience and recently received her Personal Training fitness certification.

Milwaukee 348

Milwaukee Software Course Detroit 348

Abrigo

FEBRUARY 6, 2024

Takeaway 2 Community banks may face challenges seeking reimbursement for breach of warranty claims filed with other FIs. Banks and credit unions should seek out software that uses the best technology available to detect suspicious activity and can be customized for the most efficient check fraud prevention possible.

Fraud 221

Fraud Training Trends Regional 221

South State Correspondent

OCTOBER 28, 2022

AI, payments, data, and other aspects of innovation are dropping behind the scenes. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. If Goldman, Chase, Moven, and Simple couldn’t do it, it is doubtful a community bank can. It is closer to five. A balance sheet matters.

Conference 195

Conference Technology Las Vegas Trends 195

CB Insights

FEBRUARY 13, 2020

Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. As a result of its product innovation efforts, Stripe has seen explosive growth in product adoption and valuation. A decade of online payments innovation. A decade of online payments innovation.

Online 98

Online Company Retail Payments 98

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. It is an innovator with tech (e.g.,

Idaho 148

Idaho Conference Data Marketing 148

CB Insights

AUGUST 23, 2018

JPM is making every effort to attract, train, and retain top technical talent, including proactively improving programs and partnering with fintechs. JPM leads banks in active digital customers. JPM continues to improve its existing apps while also focusing on developing new ones (such as Finn) for future customers. Mobile apps.

Cards 76

Cards Mobile Strategy Branding 76

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 195

Examples Fraud Resources Risk Management 195

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Examine user adoption and if necessary, arrange for additional training for staff.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

FEBRUARY 15, 2019

Branches are becoming inviting spaces that are developing to make community members come in and feel welcome,” she said. That will mean training tellers differently, and thinking of them more as concierges who are there to guide the consumer through the process in the best possible journey.

ATM 155

ATM Mobile Digital Banking Online 155

CB Insights

OCTOBER 16, 2018

2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation. 2008: Work backwards from customer needs to know what to build next. 2004: Free cash flow enables more innovation.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. She was a trailblazer and an early innovator in analytics. The New Name for Community Award.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Innovation Showcase & Global Innovation Awards. General Sessions. Reminded us of how Lee Scott said Walmart would be the banker’s friend last year.

Chicago 98

Chicago Retail Branch Design Training 98

FICO

JANUARY 9, 2019

FICO Xpress Mosel is available by downloading the FICO Xpress Community License. Financial institutions understand the need to tailor experiences to individual needs and personalize their interactions. 3 Deliver Data-Driven, Highly Personalized Customer Experiences. Read the full post.

Analytics 40

Analytics Fraud Training Data 40

Gonzobanker

OCTOBER 6, 2015

With digital innovator acquisitions like Venmo, Braintree and Paydiant, PayPal is still squarely focused on becoming the world’s open payments network. Even though Wells feels like it has room to grow, this 35% penetration is much stronger than the 10% to 20% Cornerstone typically sees at community institutions.

Cards 60

Cards Fraud Apple Google 60

PYMNTS

DECEMBER 6, 2018

Mirador recently took a major step in positioning itself to service the credit union community. In some ways, the trend allows banks to compensate for physical branch closures, shifting investments and resources to digital platforms to promote a positive small business customer experience and develop relationships virtually.

Training 161

Training Fintech Lending Customer Experience 161

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. Customer service: Customer experience goes virtual with conversational AI. It’s a sad consequence, but there is no other way [to communicate].”. Table of Contents. Online grocery.

Industry 101

Industry Technology Online Video 101

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! V: “On the training extranet.”. see [link] ).

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! V: “On the training extranet.”.

Utah 60

Utah System Community Marketing 60