Independent Banker

APRIL 30, 2022

As consumers’ changing preferences prompt community banks to deliver new technologies, here are some of the top trends to keep your eye on. Let’s look at a few of these trends, how community banks can determine if they’re right for them and how to get on board. By Mary Yerkes.

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Independent Banker

DECEMBER 31, 2022

Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. As 2023 kicks off, community banks can respond to today’s payments landscape by addressing five key trends.

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South State Correspondent

FEBRUARY 12, 2023

Use Loan Hedges to Manage Asset Duration: Banks can use loan-level hedges to decrease the duration of the loans through hedging or allow borrowers to manage their interest rate risk elsewhere. We want to highlight this option with a case study. Our bank showed the borrower a term sheet that had the options below.

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Independent Banker

OCTOBER 1, 2022

North Easton Savings Bank president and CEO Rich Spencer (left) with recipients of the bank’s annual college scholarships. College-bound high school students in Massachusetts were asked to complete essays about the intrinsic value of community banks for a chance to win a scholarship from North Easton Savings Bank.

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PYMNTS

APRIL 29, 2019

Retail Banking Satisfaction Study , retail banking was declared to have bounced back reputation-wise over the past decade, due to improvements in customer service spurred by innovations like mobile banking. Community banks (45.6 percent or commercial banks at 32.4 Power 2019 U.S. percent).

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Independent Banker

FEBRUARY 28, 2022

Community bankers, pack your bags for Washington, D.C. After a year of virtual visits, the ICBA Capital Summit —the most high-profile and powerful community bank advocacy event of the year—is back in person May 1–4. Aaron Stetter ( aaron.stetter@icba.org ) is ICBA’s executive vice president of policy and political operations.

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Abrigo

AUGUST 26, 2019

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction. Learn More.

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PYMNTS

FEBRUARY 25, 2019

Our FinTech industry advisory panel did include a few community banks. We had some robust discussions with them about community banking and innovation. One area that we heard about from these banks and other community banks is the challenges posed by the core service providers.

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South State Correspondent

JANUARY 30, 2024

A typical current strategy for community banks when originating commercial real estate loans is to offer floating-rate loans or shorter-term adjustable structures. Unfortunately, this strategy has all the underpinnings of a credit problem case study, and we do not have to search for a hypothetical example.

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PYMNTS

OCTOBER 6, 2020

Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age. On Monday (Oct. 5) NCR Corp.

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Abrigo

MARCH 2, 2023

But when a storm hit, limitations on the back end due to its insufficient operations technology hampered Southwest’s ability to handle the most basic customer service in that industry: getting customers safely where they needed to be. Executives took a pay cut. To its credit, Southwest was investing in customer-facing technology.

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South State Correspondent

MARCH 30, 2023

While banks lose money on many CD-only customers, and CD-only customers have a relatively short average life, a niche customer, such as a church, is almost always profitable because the bank has much higher retention rates and the average niche customer uses an average of four bank products.

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South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.

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Celent Banking

JUNE 22, 2017

In a May 2017 survey of Celent’s Branch Transformation Research Panel, we found that a significant majority of smaller institutions (those with assets less than $10 billion) are planning to increase the number of operational branches over the next two years – just the opposite among larger banks.

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Independent Banker

OCTOBER 1, 2022

But as the prevalence of security breaches grows, so do the opportunities for community banks to position themselves as guardians of their customers’ personal data through compliance, technology and relationship building. Shielding sensitive customer information from prying eyes remains a chronic industry challenge. Bob Hickok.

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Independent Banker

OCTOBER 31, 2021

The CARES Act extended the CECL implementation deadline for many larger community banks until the end of the COVID-19 pandemic. Community bankers tell us that while the extension is welcome, they’re already down the road to implementation. ICBA tells FASB CECL isn’t feasible for community banks. By Stephanie Vozza.

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PYMNTS

MAY 3, 2018

The company’s 2018 PACE (Performance Against Customer Expectations) Report, published on Wednesday (May 2), found large financial institutions (FIs) are vulnerable to losing their small business customers, which tend to experience greater satisfaction levels at regional and community banks. The survey found small businesses in the U.S.

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PYMNTS

JANUARY 23, 2020

In today’s top news, FedEx officially expanded home delivery to include Sundays, Uber’s CEO believes his company is the most likely ride-hailing service to reach profitability, and the OCC prepares a civil suit against 10 former Wells Fargo executives for their roles in its retail banking scandals. FedEx Officially Launches Sunday Delivery.

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Independent Banker

OCTOBER 29, 2014

And the great news, according to “American Millennials and Banking,” a major new study commissioned by ICBA, is that Bauhs and the 80 million other people in his generational cohort are prime potential customers for community banks. This is really the moment for community banks to show that they’re a fit for millennials.

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Independent Banker

AUGUST 25, 2016

More than ever, community banks are exploring new ideas and unconventional approaches to achieving greater profitability. This month Independent Banker focuses on information and trends, processes and strategies, and case studies. on profitability in community banking. on profitability in community banking.

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PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. The firm has said that, to date, it has instant issuance deployments at more than 30,000 locations globally, with more than 10.6 in the past year.

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Independent Banker

NOVEMBER 13, 2014

And the great news, according to “American Millennials and Banking,” a major new study commissioned by ICBA, is that Bauhs and the 80 million other people in his generational cohort are prime potential customers for community banks. This is really the moment for community banks to show that they’re a fit for millennials.

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Independent Banker

NOVEMBER 13, 2014

Once upon a time, community banks were more than happy to leave the chore of choosing technical devices and running networks to their chief technology officers. Several recent in-depth industry studies have provided observations on the changing role of chief information officers across various business sectors, including banking.

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PYMNTS

AUGUST 7, 2020

This has had a ripple effect on the broader investment industry, as banks and other financial firms look to meet customers’ needs while mitigating the pandemic’s effects on their operations. Millennials have been hit especially hard, with one study finding that 5.6 trillion shy of the funds they need to do so.

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Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., Jason Lord plays a central responsive role in sustaining systems operations in a fast-paced environment of continual change. Photo by Audra Melton.

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PYMNTS

MARCH 31, 2020

Banks looking to make the most out of these branch visits are increasingly deploying data analytics, which leverage both data provided to them by customers — including transaction histories, personal financial information and more — as well as exter nal data, such as market studies and demographics.

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Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

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Jeff For Banks

MARCH 5, 2021

A bank trade association CEO asked me a couple of questions while he was researching an op-ed piece. Shouldn't the CFPB work to address the impediments to starting a bank in LMI markets rather than punish community banks who scrambled to serve their customers when the economy shut down? The edited Q&A is below.

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Independent Banker

JULY 29, 2016

These in-depth and timely professional development programs are designed exclusively for community bankers and led by nationally recognized industry experts who know the issues community banks grapple with. Each certification course is designed to prepare bank professionals to handle essential tasks and responsibilities.

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PYMNTS

JULY 19, 2018

In fact, over 80 percent of banks with more than $150 billion in assets have explored use of technology, and experts predict banks will invest more than $57 billion in AI over the next three years. Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs.

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Independent Banker

MARCH 15, 2015

A recent ICBA study found that more members of this fastest-rising generation of bank customers, many of whom were financially hindered by the severe recession and college tuition debt, now seem ready to take on the serious loans that would allow them to buy a new car or a first home, or even start a business. “A

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Independent Banker

FEBRUARY 24, 2015

A recent ICBA study found that more members of this fastest-rising generation of bank customers, many of whom were financially hindered by the severe recession and college tuition debt, now seem ready to take on the serious loans that would allow them to buy a new car or a first home, or even start a business. “A

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Independent Banker

MARCH 15, 2015

The ICBA and community bank campaign to improve those rules has included a comprehensive study on their impact that was released before the CFPB announcement of its proposed changes, which are expected to be formally adopted. Of course, this community bank victory is not the result of just one survey.

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Independent Banker

FEBRUARY 24, 2015

The ICBA and community bank campaign to improve those rules has included a comprehensive study on their impact that was released before the CFPB announcement of its proposed changes, which are expected to be formally adopted. Of course, this community bank victory is not the result of just one survey.

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Washington Community Bank Community Survey 70

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. California CCPA), it’s hard to imagine just how far techies will be able to upend the nuts and bolts of the banking industry. Community banks and credit unions do not fear each other. Banking organizations remain over-managed and under-led.

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Abrigo

MAY 31, 2017

The implementation of lending software, like that provided by Sageworks to community banks and credit unions, requires a similar, systematic approach for onboarding. This could include case study preparation, onsite training, web-conferencing, workshops with other institutions and ongoing User Groups.

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South State Correspondent

JUNE 13, 2023

We see borrowers trying to out-predict the market by guessing what the Fed might do, analyzing economic trends, studying graphs, or talking to friends at cocktail parties. This allows management to better manage credit, interest rate, and operational risk in business units. Optimal entry points are difficult to predict.

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