Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

Lending 221

Lending Risk Management Community Management 221

Independent Banker

FEBRUARY 28, 2022

Good performance marketing platforms follow the complete lifecycle of a customer transaction, and reveal bottlenecks and obstacles. This allows community banks to triage, evaluate and rectify issues before they become problems. Your marketing capabilities must fit your community bank and your customers.

Community Bank 148

Community Bank Community Innovation Tools 148

The Financial Brand

FEBRUARY 2, 2022

The post How Virtual Financial Coaching Can Fuel Growth at Community Banks & Credit Unions appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Smaller financial institutions must try new ideas, now that their traditional advantages are receding in the digital world consumers prefer.

Community Bank 34

Community Bank Community Banking Trends Analysis 34

The Financial Brand

JULY 4, 2021

The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Traditional strengths still count, yet the ability to innovate and adapt are key. Asset size does play a role, bankers and others note.

Community Bank 36

Community Bank Community Banking Trends Analysis 36

Independent Banker

DECEMBER 31, 2021

By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation. As prudent lenders, community bankers make every effort to mitigate risk. All too often, community banks fall prey to the we’ve-always-done-it-that-way mindset. By Charles Potts, ICBA.

Community Bank 91

Community Bank Community Innovation Leadership 91

Independent Banker

MAY 31, 2022

That uncomfortable feeling you get in the pit of your stomach when you decide to try something new serves as a motivator and is why I tell community bankers: “To succeed in today’s rapidly evolving digital landscape, you need to get comfortable with feeling uncomfortable.”. Cultivating a collaborative environment.

Community Bank 120

Community Bank Community Innovation Meeting 120

Independent Banker

APRIL 30, 2022

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 166

Fintech Customer Experience Conference Technology 166

South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

FEBRUARY 20, 2017

Though Wells Fargo is still dealing with the fallout of its major fraud scandal , the bank reported that it saw “relatively stable” trends in branch interactions in January. 2016 but a drop since December, which the bank attributed to typical seasonal slowdown after the holidays. percent, an increase compared to 76.4

Community Bank 100

Community Bank Trends Customer Experience Survey 100

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. meter,” they boil down their actions into pragmatic investments and experiments.

Leadership 155

Leadership Industry Management Resources 155

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 39

Community Community Bank Banking Trends Analysis 39

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 147

Las Vegas Fintech Conference San Francisco 147

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Easier access and affordability of digital signature creates an opportunity for growth-oriented, competitive community banks.

Community Bank 70

Community Bank Minneapolis Community Online 70

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 36

Branding Community Bank Banking Trends Analysis 36

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. For the most part, early-bird (or very-early-bird) prices are still in effect, so you can easily save $1,000 or more on a pair of tickets.

Conference 15

Conference Fintech Marketing Las Vegas 15

The Financial Brand

FEBRUARY 1, 2022

Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress. The post Banks Spend Billions on Digital Transformation, But What’s The Payoff? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 29

Customer Experience Banking Trends Analysis Trends 29

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Celent Banking

MARCH 16, 2015

It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank). Community banks differentiating from large institutions : This was a common thread running throughout the presentations.

Conference 100

Conference Retail Community Community Bank 100

Abrigo

MAY 20, 2015

Other tech updates in banking aim to make their customers’ experience more personal and convenient. Regardless of where the wearable tech trend lands, at least some piece of a customer’s positive banking experience will rely on adaptability going forward.

Apple 150

Apple Comparison Mobile Innovation 150

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. The Fed also highlighted competition from fintechs as a trend that could increase the pressure on smaller providers. .

Community 56

Community Community Bank Michigan Lending 56

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience.

Report 40

Report social media Customer Experience Industry 40

American Banker

JUNE 21, 2020

Business owners are changing banks at three times normal levels, a trend researchers attribute to their difficulty in obtaining emergency loans. If the forgiveness stage of the Paycheck Protection Program proves arduous, that rate could climb much higher.

Trends 92

Trends Customer Experience Community Bank Regional 92

Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., Photo by Audra Melton. By Judith Sears. Assets: $215 million.

Community Bank 87

Community Bank Community Training Memphis 87

NCR

MAY 9, 2017

The expansion of new fintech apps started a trend of eroding revenue and profits from banks and credit unions, generating a sense of competition with app developers. As standalone fintech apps became popular, the new customer base for FIs has diminished. The average age of a credit union member in the US is 47. million apps.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

FICO

APRIL 21, 2020

In the third installment of my series , here are some insights about the future of banking and what small business lenders should prepare for in a post-Coronavirus economy. More Contactless Customer Experiences. Banking will be different from now on, as audiences demand embedded features and more electronic services.

Community Bank 75

Community Bank Community Lending Fraud 75

The Financial Brand

DECEMBER 15, 2021

The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows. The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 42

Lending Fintech Banking Trends Analysis 42

William Mills

JANUARY 25, 2018

Leading industry analysts, consultants, bankers and financial technology professionals also share commentary and their insights on trends for 2018. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 Community Banks. Channel Integration. Compliance.

Report 40

Report Technology Innovation Atlanta 40

Cisco

AUGUST 16, 2019

Despite the trend toward digitization and a shrinking branch footprint, the brick-and-mortar bank isn’t disappearing anytime soon. Both Chase and Bank of America announced last year that they would open 400-500 new branches in the next half-decade.

ATM 74

ATM Study Community Community Bank 74

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. We are hopeful that community banks will also pursue efforts to communicate the real cost of regulatory burden to our friends in Washington.

Regulation 60

Regulation Management Community Bank System 60

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. I also noticed online that OnDeck was alongside Wells Fargo and Bank of America in the Top 5 search rankings for business loans. population now clenching smartphones.

Marketing 60

Marketing Community Bank Branding Community 60

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. At the time, Luxottica was taking advantage of the small glasses trend, as seen in the picture on the left. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

South State Correspondent

OCTOBER 28, 2022

Big Idea – Trends. Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20.

Conference 195

Conference Technology Las Vegas Trends 195

South State Correspondent

JULY 25, 2022

While this faster hiking has been good for bank earnings this year, questions are starting to arise about the bank’s forecast and strategy for 2023? When rates were at zero, and disposable income was growing, few cared about their bank. Stakeholders want to know how are you making life better for your customers?

Trends 195

Trends Lending Marketing Capital 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91