Fintech Labs Insights

MARCH 14, 2024

It’s time to register for the events you’re considering. For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. Some events pay referral or listing fees, which could impact positioning.

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Conference Fintech Marketing Las Vegas 15

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

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Fintech Customer Experience Conference Technology 167

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

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Fintech Community Bank Community Nashville 70

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

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Digital Strategies Strategy Leadership Customer Experience 174

FICO

APRIL 24, 2020

Last Tuesday, FICO’s Matt Stanley and Tom Dehler presented an overview of best practices for the use of analytics in banking to help organizations respond to the challenge of the Covid-19 crisis. This session was the first breakout session in our month-long virtual event entitled Building Resiliency—Adapting to the Challenges of Today.

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Analytics Customer Experience Community Bank Case Study 52

Abrigo

MAY 5, 2022

Podcasts for Bank & Credit Union Execs & Staff Are Plentiful; Here Are 10 Good Ones These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. And all release a new episode at least monthly. Would you like other articles like this in your inbox?

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Gonzobanker

MARCH 24, 2021

Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. Community banks and credit unions, in total, have 56 million. —President Merkin Muffley, Dr. Strangelove.

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Customer Experience Strategy Community ATM 144

Celent Banking

MARCH 16, 2015

As expected, it was a great way to read the temperature of the banking industry. There were a couple of overarching themes throughout the event. The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits. Presenters proposed some solutions.

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South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. A typical community bank may pay $1.5M

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Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

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Customer Experience Fintech Regional Cards 127

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. For the most current information about Community Banking LIVE 2016.

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Abrigo

OCTOBER 20, 2020

“There is a demand coming from our customer base to make things easier, less cumbersome, and faster. At the end of the day, what counts for the customer is speed,” said panelist Okan Akin, President and Chief Risk Officer of Allegiance Bank. Planning for new technology and innovations.

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Management Lending Community Strategy 195

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve.

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Groups Capital US Community 87

Gonzobanker

JUNE 18, 2018

That dispute (speculatively) set off a chain of events that ultimately led to the Thoma Bravo announcement last week. CRIF’s ACTion product is its newest platform, currently being pitched to community banks and credit unions. GonzoLender is here today to talk about what this latest development in the lending space means.

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Lending Leadership Community Bank System 60

Jeff For Banks

JULY 5, 2022

Two percent is a big matzah ball out there to overcome and compete with Ally Bank. So banks, even community banks like [bank name] must take a sharp pencil to prune their branch network to compete with the higher interest rates of online banks, make investments in people and technology, and deliver to their shareholders.

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Millennials Community Pennsylvania Community Bank 78

ZootBlog

DECEMBER 10, 2015

She has never seen him interacting with his customers. On the other hand, her local community bank always greets her with a friendly smile and puts a dog biscuit in the pneumatic tube following her transactions in the drive through. BBVA Compass differentiates by focusing on the customer experience and reducing complexity.

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Customer Experience Indiana Community Meeting 60

Celent Banking

AUGUST 31, 2015

The methodology is unapologetically customer-centric. Customer experience has become increasingly important to banks at the same time that fewer transactions are occurring at the branch. Customer-centricity (trite as the term is) must be the principle guiding banks as they refine their account opening processes.

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FICO

APRIL 21, 2020

In the third installment of my series , here are some insights about the future of banking and what small business lenders should prepare for in a post-Coronavirus economy. More Contactless Customer Experiences. Banking will be different from now on, as audiences demand embedded features and more electronic services.

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Community Bank Community Lending Fraud 75

Social Assurance

OCTOBER 1, 2021

Is it employees volunteering at a local event? Maybe it’s the interactions a customer experiences while visiting the branch? Whatever it is, community heroes are constantly leaving their mark. Community heroes empower local businesses. “ Loans provide an opportunity for community bankers to connect.

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Community Community Bank social media Branding 15

Gonzobanker

MARCH 26, 2019

These major vendors are pursuing strategies to gain scale and build the firepower to invest in new technologies and customer experience capabilities. Yet, while mega-payments players could potentially improve their future service offerings, the reality is it leaves bank and credit union executives with fewer vendor choices.

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Community Bank Technology Payments Innovation 82

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

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Idaho Community Industry Strategy 181

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

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Innovation social media Branding Marketing 195

South State Correspondent

MAY 18, 2022

The larger your bank, the more likely your customer is going to be satisfied with how their problem turned out. Conversely, the smaller your bank, there is a 60% correlation to being unhappy with the outcome of your resolution. Why Customer Problem Resolution Matters. Solving problems is central to customer service.

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social media Training Customer Experience Community Bank 195

Independent Banker

SEPTEMBER 30, 2021

In this feature, we’ll look at a number of ways you can continue to build trust—an especially crucial task as the pandemic continues, telecommuting persists and consumer banking practices evolve. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service.

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Community Community Bank social media Security 139

Independent Banker

JUNE 30, 2021

As they bantered back and forth, I was struck by how much the conversation reflected the nature of community banking. Relationships drive all that we do, so community bankers are in it for the long haul, sitting with our customers as they write each page of their stories. We have been and will continue to be here for you.

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Community Bank Community Customer Experience Course 91

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well.

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Video Mobile social media Analytics 40

Banking 2020

MAY 21, 2015

We found that being ourselves helped the consistency in the marketing message, customer experience and our culture internally. What can other financial institutions learn from East River Bank? The idea of using real people was risky because we had never before seen anything like it, but the risk paid off.

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Philadelphia Community ATM Customer Experience 40

South State Correspondent

JULY 25, 2022

The first half saw near-record volatility and a confluence of events that have never occurred before in the history of the world – a strong economy, rising rates, record inflation, and a reduction of liquidity. When rates were at zero, and disposable income was growing, few cared about their bank.

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Trends Lending Marketing Capital 195

ABA Community Banking

SEPTEMBER 4, 2019

"We just never felt like we wanted to join that rhetoric of sameness," Tim Marshall says of his marketing approach at Bank of Ann Arbor. The post Podcast: Avoiding the ‘Rhetoric of Sameness’ in Marketing appeared first on ABA Banking Journal.

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Marketing Customer Experience Community Bank Community 40

Gonzobanker

JUNE 26, 2019

SchoolsFirst Federal Credit Union creatively applied CRM relationship and event tracking capabilities to “in the field” business development activities. This helps the team seek out new, high-value events. A longtime poster child for Salesforce, $108 billion Huntington Bank isn’t exactly a mid-size community bank.

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Idaho Michigan System Lending 140

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.” General Sessions.

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Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank. Provident Financial Services, Inc. Goes to CSI.

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Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Who says 2023 is a fintech winter?

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Fintech Labs Insights

JULY 22, 2015

The event will take place October 6 & 7 at the UCSF Mission Bay Conference Center in San Francisco ( check out our event brochure ). Here’s a preview of what you’ll experience at the event. Fidor Bank introduced community banking five years ago.

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San Francisco Video Fintech Data 12

Fintech Labs Insights

AUGUST 1, 2016

Eight companies are featured each week leading up to the September 8 & 9 event ( tickets now available ). Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. It’s a lot to take in; pace yourself!

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How To Analytics Millennials Data 12

Gonzobanker

FEBRUARY 7, 2018

Robert Sarver of Western Alliance Bancorporation said he started his company after being “unemployed” for two years after selling a previous bank – his wife was just plain tired of him wandering the house in his PJs. Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years.

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Taxes Video Analytics Arkansas 76