PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. In 2021, Nubank spent around 4% of revenue, according to their financials, in marketing which is materially below the 7% target for most banks.

Branding 221

Branding social media Strategy Data 221

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Whether you sell into the Marketing Department or you are marketer, check out our predictions for marketing spend in 2018, based on trends from year-over-year survey results. CASE STUDY] Data-Agnostic?

Trends 72

Trends Customer Experience Survey Data 72

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Sure, there are and will be digital banks that enjoy a profitable business serving niche markets of digitally-driven customers. Banks don’t serve homogeneous markets. It was time well-spent.

Case Study 100

Case Study Metro Study Capital 100

FICO

APRIL 24, 2020

In real-time, financial institutions are furiously working to formulate new policies and procedures to deal with the crisis, centered on getting a handle on their risk profile and loss provisions, while providing new levels of customer service and better account management. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. Read more about LinuxOne solutions here.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

JUNE 12, 2019

LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

Insights on Business

FEBRUARY 6, 2019

–> Read the Bradesco case study to learn more. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. Marketing automation provider Marquis and its clients were talking up execution capabilities from its recent DocuMatix.

Branding 127

Branding Industry Apple Marketing 127

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. What is Agile? Defining a clear Roadmap is an imperative beginning step in an Agile project.

Meeting 294

Meeting Examples UX Case Study 294

FICO

JUNE 5, 2019

China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates. Credit Card Growth - In a Highly Competitive Market.

Management 40

Management Cards Case Study Marketing 40

Celent Banking

MARCH 16, 2015

The conference was well attended, with broad representation from all institution sizes and markets. Smaller institutions are finding it hard to overcome some of the barriers of resources and marketing that arise as the competitive landscape broadens. Presentations focused on targeted marketing for “moneyhawks” , new P2P models (e.g.

Conference 100

Conference Retail Community Bank Community 100

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. PaaS also helps speed time to market because it reduces barriers from idea to production, which means new products get to customers faster. Learn more about IBM banking solutions.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. PaaS also helps speed time to market because it reduces barriers from idea to production, which means new products get to customers faster. Learn more about IBM banking solutions.

Leadership 79

Leadership Case Study Innovation Online 79

Social Assurance

MARCH 1, 2021

During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. Creating a positive customer experience online, therefore, encompasses more factors than ever before. Online customer service looks a little different than face-to-face.

Branding 15

Branding social media Online Case Study 15

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the If you were only getting the bike, why would Peloton’s marketing process compare its cost against your total gym cost, and show you pictures of instructors, community, and a video platform that looks suspiciously like YouTube? solve particular use cases) to customers.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the If you were only getting the bike, why would Peloton’s marketing process compare its cost against your total gym cost, and show you pictures of instructors, community, and a video platform that looks suspiciously like YouTube? solve particular use cases) to customers.

Branding 52

Branding Apple Capital US 52

PYMNTS

OCTOBER 10, 2016

Some places will focus on their highest spenders with the biggest tabs, because that makes sense for their target market. That’s important to cutting down on food waste and makes operations both run better and in a way that makes customers happier.” ” The Customer Experience.

How To 100

How To Operations Data Study 100

FICO

JULY 15, 2020

It may have been easier to fake it back in Giraudoux’s era, but today consumers are considerably more savvy (or maybe a little more jaded): only 22% believe that the companies with which they do business tailor their customer experiences effectively, and in a manner that shows sincere interest in their well-being. by Bill Waid.

How To 52

How To Study Analytics Knowledge Base 52

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. This has changed the way we do business as we can see market outcomes in near real time, and our risk strategy team can roll out changes rapidly.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

AUGUST 4, 2020

But then ask him how the funding will change what his company does and how it goes to market and the enthusiasm spills out. “We Within its platform, brands can create a single source of insights including unified customer content, cross-product behavior data, deeper audience segmentation and predictive analytics.

Branding 131

Branding social media Case Study Study 131

PYMNTS

FEBRUARY 28, 2020

That’s a pretty solid indicator that no one intends to get left behind on a market opportunity that’s currently doing almost $27 billion a year in topline sales and generating over three billion restaurant visits. Cooking Up a Good Program.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

OCTOBER 29, 2019

CUs may represent a fraction of the financial market compared to banks, but they face the same challenges. It aims to provide FIs with a single integration point and grant them access to a wide variety of FinTech products and services, including case studies, events and webinars. million members.

Data 103

Data Maine Analytics Case Study 103

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. How ready and willing are Tier-1 banks to transform again and again to simply stay relevant to customers and stay ahead of emerging competition?

Management 52

Management Customer Experience Regional Strategy 52

FICO

NOVEMBER 10, 2016

Due to its growth, Nationwide’s platform for evaluating and processing loan applications struggled to keep pace with changing market conditions, regulations and volume. We can be quicker to market with making changes. For more information, read the Nationwide Building Society case study.

Video 61

Video Case Study Customer Experience Study 61

FICO

NOVEMBER 15, 2022

Right now, many banks and financial services firms are locked in a competitive arms race to deliver faster, smarter, suitably tailored experiences in a bid to set them apart from their peers. Today’s customer journey isn’t neat and orderly in the way it was set out in the past. Take a Cloud-Based Platform Approach. Matt Cox.

Analytics 52

Analytics Fraud Case Study National 52

FICO

OCTOBER 21, 2019

Digital disruption occurs when a principally digital service, like Uber, comes along and displaces existing businesses that had dominated the market up to that point. To read more about Centralized Decisioning, including case studies and whitepapers (registration may be required) please visit [link]. by Bill Waid.

Training 40

Training Strategy Case Study Analytics 40

FICO

OCTOBER 1, 2019

Technology and market forces have tossed that coin into the air; and before it lands, you have to choose heads or tails, or a competitor will choose for you. To read more about Centralized Decisioning, including case studies and whitepapers (registration may be required) please visit [link]. by Bill Waid.

Strategy 40

Strategy Analytics Case Study Industry 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

PYMNTS

APRIL 27, 2016

The evidence can be seen in the results of the Chargelytics Consulting and CardinalCommerce case study, which took a closer look at Amtrak’s use of 3D Secure. According to the study, Amtrak saw a 2.4 By the end of 2016, Discover and American Express will also be proving liability protection in the U.S.

Training 100

Training Fraud Security Tools 100

CB Insights

APRIL 3, 2018

We looked at the different stages in bringing a product to market, from manufacturing to delivery, and how companies are using AI-enabled automation — including facial recognition, demand forecasting, and computer vision-based robots — to enhance each of these stages. Manufacturing: Bringing a product to market.

Retail 78

Retail Online Branding Strategy 78