Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Jon focuses on finding ways to surprise and delight Truman’s customers.

Branding 441

Branding Case Study Digital Strategies Strategy 441

BankInovation

MARCH 12, 2024

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. 22 case study by Kasisto. billion FFB teamed up with AI-driven tech provider Kasisto toward the end of 2022 to launch a digital assistant, according to a Feb.

Case Study 66

Case Study Study Operations Customer Experience 66

Perficient

JANUARY 20, 2021

Healthcare Data-driven solution case studies [31:43]. New interoperability mandates for FHIR standards [25:06]. Data accessibility, transparency and portability creating consumer choice [26:55]. Data ethics, data privacy and data security [29:33]. Advice to executives as they prepare for a post-COVID world [33:58].

Data 508

Data Case Study Analytics Apple 508

Perficient

JANUARY 22, 2021

Case Study. In other words, loyalty data does not just enhance the customer experience of the card owner; it enhances an organization’s ability to upsell and cross-sell to all involved parties. Likewise, if I exchange all of my points for baby formula, you might predict that my wife is expecting.

Analytics 309

Analytics Industry Chicago Payments 309

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. They move your customer experience to the top tier and are available now. Download case study.

Lending 195

Lending System Customer Experience Case Study 195

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 11, 2019

Both buyers and sellers of shared goods or services now view the sharing experience as relatively mundane, which means that participating marketplaces need to change the ways they are approaching the customer experience on both sides of their platforms to better keep them invested. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

BankInovation

JULY 6, 2020

Muthukrishnan will take part in a panel titled, “Case studies on getting digital transformation back on track.” “Now more than ever, digital transformation is mission critical […].

Innovation 64

Innovation Case Study Data Study 64

Celent Banking

SEPTEMBER 13, 2016

The winners receive their awards during Innovation and Insight Day, Celent's flagship event, and the case studies of winning initiatives are featured in Celent reports. For 2017, we are accepting nominations in five categories: Customer Experience. Operations and Risk. Legacy Transformation. Emerging Innovation.

Case Study 100

Case Study Innovation Guidelines Study 100

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

JULY 28, 2017

“Ultimately, cloud and cognitive technology will fuel the customer service interaction of the future by understanding human intention, learning and reasoning at scale, and augmenting human thinking to help consumers make better purchases and smarter decisions across every aspect of the customer experience.”.

Retail 179

Retail Case Study Customer Experience Technology 179

Celent Banking

JANUARY 20, 2017

Customer Experience. It’s certain, though, that Celent analysts will have a full plate for the next two months as we reach out to our Model Banks and complete the work of distilling their rich stories into pithy case studies that illustrate the incredible innovations banks are undertaking today. Operations and Risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. states and 700 branches, sought to enhance customer experience with an instant issuance solution and also needed EMV capability. in the past year.

Case Study 100

Case Study United States Analysis National 100

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

FICO

MARCH 7, 2022

When automated communication solutions are ineffective, people become the first line of response, increasing cost, or leaving customers unheard and negatively impacting the customer experience. Case Study in Communications. Communications are not truly multi- or omnichannel.

eBook 52

eBook Strategy Case Study Customer Experience 52

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. About the Playbook.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Insights on Business

SEPTEMBER 13, 2018

A channel integration layer that enables an omnichannel customer experience. A master data hub comprised of customer, product and agreement data. Using cognitive computing, banks have both improved customer cross-sell/up-sell/referrals and drastically improved customer service. There are no two ways about it.

Operations 184

Operations Case Study Customer Experience Analytics 184

FICO

APRIL 24, 2020

In real-time, financial institutions are furiously working to formulate new policies and procedures to deal with the crisis, centered on getting a handle on their risk profile and loss provisions, while providing new levels of customer service and better account management. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic? Pain point #2: Difficulty creating a consistent, multi-channel customer experience.

Trends 72

Trends Customer Experience Survey Data 72

PYMNTS

JANUARY 30, 2020

All of BMO’s improvements have led to vastly different in-branch customer experiences. Digitized services have reduced the number of customers requiring in-person teller interactions, and simple exchanges take a fraction of the time that was required before. “We How The Digital-First Initiative Helped BMO’s Staff.

Operations 152

Operations ATM Cards Case Study 152

Gonzobanker

APRIL 17, 2018

Most vendors have some version of a return on investment based on a client case study. This ROI is real, but who knows whether the client in the case study is a future-ready banker or simply fell into the increase in performance? Could it be applicable?

Case Study 89

Case Study Study Examples System 89

PYMNTS

JUNE 12, 2019

LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

Insights on Business

FEBRUARY 6, 2019

–> Read the Bradesco case study to learn more. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

FICO

DECEMBER 21, 2018

A recent article in the German magazine Business Intelligence provided a fantastic case study on Avis, showing some of the benefits of using mathematical optimization to solve supply chain challenges and make real-time decisions. But at the same time, a car sitting idle on a lot is wasting money.

Case Study 45

Case Study Software Study System 45

PYMNTS

OCTOBER 9, 2019

The Levi’s effort to become more digital — and digitally relevant — also extends to offering more personalization and customization tools to consumers willing to pay extra for such services. “We

Branding 139

Branding Google social media Case Study 139

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. We’ll share several enlightening case studies, three key best practices and actionable recommendations for deploying superior IT Infrastructure that you can apply to your situation.

Innovation 96

Innovation Security Case Study Strategy 96

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

FICO

FEBRUARY 23, 2016

.” -- Wednesday, February 17, at 10:00 AM PST / 1:00 PM EST. “Are Your Cybersecurity Defense Systems Good Enough?” — Friday, March 4 , at 11:00 AM EST / 8:00 AM PST / 16:00 PM GMT.

Case Study 40

Case Study Analytics Customer Experience Study 40

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat. In the world of digital banking, bigger isn’t always necessarily better.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat. In the world of digital banking, bigger isn’t always necessarily better.

Leadership 79

Leadership Case Study Innovation Online 79

Gonzobanker

MAY 14, 2018

It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore. At least one mid-size bank showed up with its entire exec leadership team AND board of directors. Got Data?

Branding 146

Branding Industry Apple Marketing 146

FICO

JUNE 5, 2019

This project has helped China Minsheng Bank Credit Card Center to dramatically improve its customer experience and competitiveness in the market,” said Sandy Wang, managing director, FICO China. If you are interested in learning more you can download the full case study for this project here.

Management 40

Management Cards Case Study Marketing 40