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Creating a Deposit Advance Product to Boost the Customer Experience

Perficient

According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.

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Wondering Where to Invest in Banking Tech? Here Are Three Case Studies

The Financial Brand

Here Are Three Case Studies appeared first on The Financial Brand. Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. Here Are Three Case Studies appeared first on The Financial Brand.

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Improving Debt Collections – It’s More Than Just Technology…

Perficient

Messaging and scripting geared towards customers who express interest in support and relief. Case Study. Customer retention was suffering, and it was incurring unnecessary losses. These improvements also resulted in an improved customer experience. Do you want these same results for your collections team?

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Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. See the full report.

Report 496
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Embracing Change & Other Insurance Trends We’re Forecasting for 2023

Perficient

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc.

Trends 275
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Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

Don’t Wreck Your Customer Relationships. There are so many ingredients that make up a reliable customer experience program. A big part of getting it right and creating a loyal customer requires collecting and analyzing many data points. It’s not for the faint of heart. Join Us Next Week.

Data 294
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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Jon focuses on finding ways to surprise and delight Truman’s customers.

Branding 441