Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Whether you sell into the Marketing Department or you are marketer, check out our predictions for marketing spend in 2018, based on trends from year-over-year survey results. CASE STUDY] Data-Agnostic?

Trends 72

Trends Customer Experience Survey Data 72

FICO

APRIL 24, 2020

In real-time, financial institutions are furiously working to formulate new policies and procedures to deal with the crisis, centered on getting a handle on their risk profile and loss provisions, while providing new levels of customer service and better account management. How can you be successful in this new world? by FICO.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. Read more about LinuxOne solutions here.

Innovation 96

Innovation Security Case Study Strategy 96

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. Marketing automation provider Marquis and its clients were talking up execution capabilities from its recent DocuMatix.

Branding 127

Branding Industry Apple Marketing 127

Insights on Business

FEBRUARY 6, 2019

–> Read the Bradesco case study to learn more. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

Social Assurance

MARCH 1, 2021

During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. Creating a positive customer experience online, therefore, encompasses more factors than ever before. Managing reviews can be a bit of a headache, especially if you don’t know where to start.

Branding 15

Branding social media Online Case Study 15

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the If you were only getting the bike, why would Peloton’s marketing process compare its cost against your total gym cost, and show you pictures of instructors, community, and a video platform that looks suspiciously like YouTube? solve particular use cases) to customers.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The case study of Shopify is case in point?—?the If you were only getting the bike, why would Peloton’s marketing process compare its cost against your total gym cost, and show you pictures of instructors, community, and a video platform that looks suspiciously like YouTube? solve particular use cases) to customers.

Branding 52

Branding Apple Capital US 52

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. We combine risk management fundamentals with data science and customer segmentation to help us arrive at optimum risk outcomes,” said Lohia.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

FICO

JULY 15, 2020

It may have been easier to fake it back in Giraudoux’s era, but today consumers are considerably more savvy (or maybe a little more jaded): only 22% believe that the companies with which they do business tailor their customer experiences effectively, and in a manner that shows sincere interest in their well-being. by Bill Waid.

How To 52

How To Study Analytics Knowledge Base 52

PYMNTS

AUGUST 4, 2020

But then ask him how the funding will change what his company does and how it goes to market and the enthusiasm spills out. “We Within its platform, brands can create a single source of insights including unified customer content, cross-product behavior data, deeper audience segmentation and predictive analytics.

Branding 131

Branding social media Case Study Study 131

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Sure, there are and will be digital banks that enjoy a profitable business serving niche markets of digitally-driven customers. Banks don’t serve homogeneous markets. It was time well-spent.

Case Study 100

Case Study Metro Study Capital 100

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Agility always poses challenges when it comes to delivering value, managing and measuring success.

Management 52

Management Customer Experience Regional Strategy 52

FICO

NOVEMBER 10, 2016

Due to its growth, Nationwide’s platform for evaluating and processing loan applications struggled to keep pace with changing market conditions, regulations and volume. Nationwide wanted to incorporate multi-bureau data into a single strategic risk infrastructure using advanced decision management technology.

Video 61

Video Case Study Customer Experience Study 61

FICO

NOVEMBER 15, 2022

Right now, many banks and financial services firms are locked in a competitive arms race to deliver faster, smarter, suitably tailored experiences in a bid to set them apart from their peers. Today’s customer journey isn’t neat and orderly in the way it was set out in the past. Take a Cloud-Based Platform Approach.

Analytics 52

Analytics Fraud Case Study National 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. What ISO 20022 is for global payments, the Financial Data Exchange (FDX) is for consumer financial data.

Conference 195

Conference Payments Fraud Data 195

FICO

OCTOBER 1, 2019

Technology and market forces have tossed that coin into the air; and before it lands, you have to choose heads or tails, or a competitor will choose for you. Committing to creating personalized customer treatments at every touch. Empowering business users to create and manage the strategies, rules and analytics. by Bill Waid.

Strategy 40

Strategy Analytics Case Study Industry 40

FICO

OCTOBER 21, 2019

Digital disruption occurs when a principally digital service, like Uber, comes along and displaces existing businesses that had dominated the market up to that point. To read more about Centralized Decisioning, including case studies and whitepapers (registration may be required) please visit [link]. by Bill Waid.

Training 40

Training Strategy Case Study Analytics 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

PYMNTS

APRIL 27, 2016

In addition, we also moved from paper tickets toward electronic tickets and eVouchers – adopting best practices from the travel industry to make it as seamless and [as minimally] intrusive for the customers as possible, and [to give] them the most tools and resources,” he said. According to the study, Amtrak saw a 2.4

Training 100

Training Fraud Security Tools 100

CB Insights

APRIL 3, 2018

We looked at the different stages in bringing a product to market, from manufacturing to delivery, and how companies are using AI-enabled automation — including facial recognition, demand forecasting, and computer vision-based robots — to enhance each of these stages. Manufacturing: Bringing a product to market.

Retail 78

Retail Online Branding Strategy 78