Case Study Customer Experience Digital Banking Marketing 
South State Correspondent
OCTOBER 26, 2023
The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. You have never heard so many intelligent people sound not so smart.
Celent Banking
JANUARY 20, 2017
Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.
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Gonzobanker
MAY 14, 2018
Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. At least one mid-size bank showed up with its entire exec leadership team AND board of directors.
Insights on Business
AUGUST 15, 2017
In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat.
Insights on Business
AUGUST 15, 2017
In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat.
FICO
APRIL 24, 2023
Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. This has changed the way we do business as we can see market outcomes in near real time, and our risk strategy team can roll out changes rapidly.”
Celent Banking
DECEMBER 20, 2016
One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Sure, there are and will be digital banks that enjoy a profitable business serving niche markets of digitally-driven customers. Banks don’t serve homogeneous markets.
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