Case Study, Customer Experience, Digital Strategies and Marketing

[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Jon focuses on finding ways to surprise and delight Truman’s customers. Kim Williams-Czopek is a Director of Digital Strategy at Perficient.

Branding

Branding Case Study Digital Strategies Strategy

Decision Platform Know-How Makes Winning Customers Personal

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Key Steps on the Digital Decision Platform Journey. It's a question continually posed in The 11 Commandments of Digital Banking.

Management

Management Customer Experience Regional Strategy

Community Banking Brief

[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Decision Platform Know-How Makes Winning Customers Personal

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