PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. This study showed that consumers display significant interest in real-time payments once they fully understand them. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. billion people – will likely be using online and mobile banking services by 2024. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JULY 17, 2019

The deadline is looming for merchants and payments providers to comply with new requirements for authenticating online payments in Europe. Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The banks signing on to the new offering include marquee names such as Goldman Sachs, Barclays and Citigroup.

Lending 224

Lending Meeting User Experience Innovation 224

The Paypers

DECEMBER 17, 2020

Nuapay has released a study revealing that consumers are frustrated with the user experience when making card payments online, according to the official press release.

User Experience 34

User Experience Payments Study Cards 34

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JANUARY 9, 2020

For merchants, it’s imperative to take stock of the existing (and evolving) payment preferences that can be markedly different across generations – but delivering a seamless experience is a way to cement loyalty and drive repeat purchases. Bringing consumers and merchants together used to be a fairly straightforward process.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. A recent study found that 60.8 percent of digital platforms consider false positives to be key conversion process friction points, a major problem for online companies.

Fraud 128

Fraud Security System Data 128

PYMNTS

SEPTEMBER 15, 2020

Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud. Governments and organizations around the world are also seeking biometrics identity verification technology to authenticate credentials online. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

JANUARY 28, 2019

It is also, according to reports, a favored new method by thieves, who will access someone else’s credit card information, use it to create a Fortnite account and then buy V-bucks, the game’s currency. Capital One ’s further reprots domestic card loans increased 8 percent or $5.8 Credit card loans increased 5 percent to $116.4

Video 128

Video Data Google Cards 128

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

AUGUST 15, 2019

A pair of late 2016 studies indicated that Japanese consumers, despite being digitally enthused, vastly preferred to make their payments in cash , with 70 percent of consumers across demographic groups reflecting that preference. credit card and 10 percent with other types of credit cards. And that problem is cash.

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

MARCH 7, 2016

Checkout conversion is such an important benchmark because, as Shrauger explained, not only does it represent a better consumer experience, but if the same conversion rates on mobile and online were seen in-store it would be starting – painting a very clear picture for merchants. They’re not our customer.

Mobile 100

Mobile Online User Experience Payments 100

PYMNTS

MAY 11, 2017

For example, some businesses are turning to APIs to offer eCommerce solutions to help them tap into the online market which, by some accounts , is expected to be worth $1.3 With such a staggering amount of money up for grabs, it’s little wonder that SMBs are seeking solutions to tap the online market’s potential. Venturo described U.S.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

PYMNTS

DECEMBER 30, 2016

We’ve started providing better couponing abilities and one-time, unique shareable codes and more tools to merchants to put them in a better place to offer not only promotions to specific channel partners and targeted audiences, but also gift cards now and reporting on top of that.

Community 129

Community User Experience US Company 129

Tomorrow's Transactions

APRIL 29, 2015

I just had to quickly log in to my online banking service to transfer some money to someone who doesn’t have PingIt, yawn. The key is to provide enhanced security against hackers while improving the overall user experience. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May.

Security 30

Security Fraud User Experience Online 30

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. People who haven’t tried Apple Pay say they’re satisfied with what they’re using today – which in the day and age of EMV chip cards and dipping and waiting, is, frankly, surprising.

Apple 165

Apple Mobile Cards Payments 165

NCR

JUNE 3, 2016

A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. Your customers have likely interacted with a few of these companies on a smartphone, and expect the experience you deliver via your app to measure up. Convenient, maybe.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

APRIL 11, 2017

As of the last PYMNTS/InfoScout report on in-store mobile wallet usage, and particularly for the longest running general purpose mobile wallet in the market, Apple Pay, 19 out of 20 users who could use a mobile wallet don’t. and Western Europe still kind of like their cards. And Kenya is where M-Pesa’s effects are most strongly seen.

Mobile 119

Mobile Study Survey United States 119

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. To name but a few. Yes, they do. Playing the Digital and Physical Fields.

Retail 117

Retail Maine Lending Software 117

PYMNTS

JANUARY 2, 2017

Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders. Prpic noted that these virtual stores could improve on current online shopping setups, which allow customers to easily sort by price and overlook higher-end goods.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Many of the retailers that reported earnings last quarter reported an increase in online sales, but not at the levels that the Street expected.

Retail 100

Retail Online System Strategy 100

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. For banks, that complexity is in the form of things like long, dense loan agreements and derivatives; for consumers, it’s in budgets, bank accounts, credit card statements, and subscriptions. Chatbots can help users keep track of their debts and liabilities.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 10, 2017

These companies are making it easier to make a budget, invest, and buy stocks, as well as to get loans and credit cards. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Stash teaches its users how to invest.

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Notable projects: Card Free Access is a program developed out of the lab that allows Wells Fargo Banking customers to access ATMs through a variety of methods without their cards.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 11, 2017

And why do card networks and banks continue to hire actors and spokespeople to blanket the airways with clever ads that tout the merits of using their products? In a new study of ad-supported media and the attention economy written by economist and author (and PYMNTS chairman) Dr. David S. But that’s not even the best part.

Millennials 109

Millennials Video Maine Operations 109

PYMNTS

DECEMBER 5, 2016

The driver of this shift is the mobile device, and the competition is the mobile app with the best user experience, regardless of whose name is on the app and the depth and breadth of products they offer. Amazon didn’t just ride the online wave; it created it and inspired a whole generation of online sellers to do the same.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Markafoni was an online shopping destination for Turkish consumers, specialising in clothing and fashion accessories.

Company 78

Company US San Francisco Capital 78

CB Insights

DECEMBER 14, 2017

How Glossier’s skin tone matcher drives online conversions. Today, the world’s dominant retailers are all online. Most of the D2C companies that we studied focus on selling only a handful of different products, and many started out with just one. Harry’s, on the other hand, did it purely online.

Video 78

Video Branding Company Strategy 78