PYMNTS

FEBRUARY 1, 2019

The effectiveness of the technology is limited if you can’t act upon the actionable insights that the technology articulates for you.” . HSBC recently invested in a new core banking system that readily responds to AI-driven discoveries. When you find actionable insights, how do you act on them?” Balkin said.

System 123

System Digital Banking Fraud Customer Experience 123

PYMNTS

JANUARY 29, 2020

Virtual cards have been spreading across the B2B payment space because of their cost-saving benefits for both companies and suppliers. These cards’ account numbers correspond with certain vendors, and have predetermined spending limits, enabling accounts payable (AP) professionals to better manage expenses, control cash flow and fight fraud.

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company integrates with a restaurant’s current ordering system, as well its loyalty program , on the backend.

Technology 121

Technology Maine Study Google 121

PYMNTS

JUNE 12, 2018

But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. CompuCom ’s point-of-purchase digital vending machines have in-aisle vending systems, so customers don’t have to call for staff. Having worked with seven of the top 10 U.S.

System 115

System Retail ATM Customer Experience 115

PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. 6) it is partnering with Punchh , a provider of mobile engagement, CRM and marketing automation technologies for restaurant chains. We are thrilled to partner with Punchh.

System 100

System Customer Experience Marketing Automation Software 100

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

FICO

MAY 27, 2021

Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. Decisioning platforms operate with the same logic.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. Technology has come a long way since then.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

JANUARY 20, 2020

In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment. There were also New York Post reports that the technology might make an appearance at Whole Food checkouts this year.

Payments 277

Payments Data Cards New York 277

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

JULY 26, 2017

“Developers can literally come in, sign up and start building a card product,” said Gardner. The typical way of building a card product, by going to a bank and leveraging that bank’s platform, need no longer be the norm. Those modern companies, he said, want to build on top of modern platforms.

Cards 125

Cards System United States Payments 125

PYMNTS

NOVEMBER 12, 2020

Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We The funding is being earmarked to launch credit cards-as-a-service in the U.S. and elsewhere as the BaaS platform grows its global footprint.

US 220

US Capital Leadership Customer Experience 220

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. Fintech enthusiasts should also keep a close watch on Apple’s newly unveiled BNPL system, Apple Pay Later.

Fintech 474

Fintech Trends South Dakota Apple 474

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience.

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. These biometric solutions also appear to be catching the attention of large companies.

Trends 190

Trends Fraud Customer Experience System 190

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JULY 27, 2020

If you’re seeing evidence of these new customers, partnered with very high bounce rates on key pages, then it’s time to look at building out a B2C strategy. People / Process / Technology. Are you currently able to accept credit cards? Is Your Business Set Up for This? At Perficient, it’s our job to fill in the gaps.

Analytics 332

Analytics Technology Strategy Taxes 332

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Branding is part of your culture and promoting it new employees can be as simple as mailing a welcome card and swag with company logo before Day 1. Employees are savvy with technology. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

AUGUST 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. TouchBistro makes iPad-based POS systems that handle restaurant orders as well as payments and administrative tasks like staffing. restaurants, according to a release.

Payments 116

Payments Customer Experience System US 116

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

NOVEMBER 25, 2019

You might end up ordering or paying with your face via facial recognition technology. In a new PYMNTS interview, Andrew Robbins, co-founder and president at Paytronix Systems Inc., You can get rid of the loyalty card. It’s a frictionless experience.”. If you are already a member, we link you with a new pass.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

JUNE 12, 2018

New Jersey Transit announced it is planning to modernize its fare payment system through proposed upgrades that would reduce cash and paper-based tickets, and provide customers with quick, easy and convenient ways to pay. Earlier this year, its Board of Directors approved a contract renewal with Conduent Transport Solutions Inc.

NJ 126

NJ New Jersey Pennsylvania Mobile 126

PYMNTS

SEPTEMBER 22, 2020

It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. Some dishonest customers request refunds even though they have received and consumed their meals or realized that family members have purposefully or accidentally used their cards to make food purchases.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s what they’ve always done, and it works with their accounting system.”. Why Friction Persists. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

DECEMBER 28, 2020

Banks have been creating their own IT scripts and technology stacks for decades. B2B payments are done via paper check, and that manual processes tied to reconciliation (not to mention phone calls) can be automated to put more focus on the actual customer experience (or operational efficiencies). Cost is only one consideration.

Payments 215

Payments Innovation Software Fintech 215

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. They see partnering as very much a chance to ‘bolt in’ a better customer experience to their legacy back end in a time frame that can allow them to stay competitive.”.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And more than ever, anticipating where the technology is headed is key.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

PYMNTS

SEPTEMBER 25, 2019

Fidel offers a suite of application programming interfaces (APIs) that allows developers to build capabilities – like rewards, for example – on the payment networks of major credit cards. The company has partnered with Mastercard, Visa and American Express, offering a series of APIs that link a user’s payment card to an app.

Cards 124

Cards Customer Experience Compliance Payments 124

PYMNTS

AUGUST 19, 2020

According to Fordyce, when it comes to B2B payments technology and AP automation, targeting the unique needs of particular verticals is one impactful way to stand out. “You get the best of what traditional banks can offer, combined with the flexible technology solutions that FinTechs offer.”

Fintech 319

Fintech Resources Payments Industry 319

PYMNTS

MARCH 31, 2020

Payment solutions providers have been seeking to evolve commerce by reducing those lines with faster transactions, according to Andrew Radlow, chief business officer for checkout-free shopping technology provider Grabango. Grocery store customers can be especially sensitive to the inconvenience of long checkout experiences, Radlow said.

System 160

System Retail Payments Meeting 160