PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. percent drop in inventory display.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S.,

Innovation 152

Innovation Customer Experience Data America 152

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce.

Study 205

Study Cards Payments Innovation 205

PYMNTS

OCTOBER 18, 2016

, “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. The technology itself is a consideration, said Gilbert. Unless retailers make it hard. The First Number — 10.

Retail 100

Retail Cards Study Customer Experience 100

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. More states require greater disclosure and control over what banks and card processors can charge.

Conference 195

Conference Payments Fraud Data 195

FICO

SEPTEMBER 5, 2022

European Card Fraud in 2021: Winners, Losers and Scams. The United Kingdom and the Nordic region continue to lead Europe in terms of digital transformation and fraud loss reduction - but non-card scams are rising fast. Only four countries of the 18 we studied improved their card fraud performance in 2021. Darcy Sullivan.

Fraud 52

Fraud Cards Regional Trends 52

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. BMO has implemented several new technologies as part of its digital transformation. Generally speaking, customer feedback is positive because they no longer have to fill out deposit slips.”.

Operations 152

Operations ATM Cards Case Study 152

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

DECEMBER 11, 2020

If one suddenly finds that digital technology means they can easily and reliably get groceries or items from a favorite merchant delivered, why stop doing that? The winners emerging now had already been thinking about continuous customer experience across channels before the pandemic, she noted. The Coming Landscape.

Retail 273

Retail Meeting Customer Experience Online 273

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.-based

Strategy 110

Strategy Fintech Study Customer Experience 110

Perficient

MAY 17, 2022

Total outstanding debt in the sector grew by $84bn to $1.46tn, outpacing the increase seen in student and credit card debts combined.” Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported. Auto-loan originations in the U.S.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

NOVEMBER 25, 2019

You might end up ordering or paying with your face via facial recognition technology. Assuming the consumer has a mobile device and uses Apple or Google, the technology can push a loyalty program sign-up offer — sometimes including pre-filled forms — via the person’s NFC-enabled phone. “You You can get rid of the loyalty card.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

APRIL 20, 2018

Restaurant customers placed more orders digitally and ate more meals away from restaurants in 2017 than in any other year on record, and projections say those figures will continue to grow in the months and years to come. That’s really what drove us down the path of creating an IHOP mobile app and investing in other technology.”.

Mobile 113

Mobile Technology Google America 113

PYMNTS

JUNE 17, 2020

“Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. A solid fraud prevention solution is a QSR’s first line of defense against card testing attacks.”.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent had falsely claimed a charge on their credit card was fraudulent to score a refund. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 About The Tracker.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

MARCH 3, 2020

A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. Banks looking to make the most out of these rare visits must use the latest technologies. Every customer interaction provides FIs with valuable information about their banking habits and financial lifestyles.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

Gonzobanker

JANUARY 18, 2024

A sneak peek into Cornerstone Advisors’ forthcoming What’s Going On In Banking study shows that the percentage of banks looking to get into the banking as a service (BaaS) space is down from previous years. The “employee experience” will be an area of focus. That said, here are my banking and fintech predictions for 2024: 1.

Fintech 88

Fintech Customer Experience Tools Payments 88

Chris Skinner

JULY 19, 2017

Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language. The natural language interfaces combine artificial intelligence and voice recognition to provide an exceptional customer experience.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

AUGUST 23, 2019

In the latest version of the Commerce Connected Playbook: Sports And Gaming Edition , PYMNTS examines how the sports world is changing to accommodate a new generation of digital and mobile fans, including the in-person and online sports experiences. In addition to improving the overall customer experience, this has also resulted in a 10.5

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

PYMNTS

SEPTEMBER 13, 2016

Along with that growth in card numbers, said the firm, purchase transactions and volumes are also on the upswing. Along with that growth in card numbers, said the firm, purchase transactions and volumes are also on the upswing. million EMV-enabled payment cards issued across the platform in the U.S. in the past year.

Case Study 100

Case Study United States Analysis National 100

FICO

JUNE 5, 2019

Credit Card Growth - Response Rates Up, Costs Down. China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S.

US 196

US Data Online Meeting 196

Accenture

OCTOBER 18, 2019

Whilst thinking about it, I recently read the outputs of an in-depth research study of C-Level banking executives conducted by my colleagues in our Customer Insight and Growth practice. So, what should banks do to harness technical innovation and optimise the customer experience? Read the report.

Apple 152

Apple Examples Customer Experience Analytics 152

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. The new program provides static rewards (“Earn a free dessert at 50 points” and “Get a free burger at 100”) for more dynamic and real-time rewards experiences that may or may not revolve around food. Debit Cards.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. For those firms whose customer bases stretch beyond U.S. Getting Ready – And Getting Onto Platforms.

Payments 256

Payments Cards Online Apple 256

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Technology. Organization.

Customer Experience 95

Customer Experience Fraud Policies Training 95

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. Mobile adoption is maturing, but the mobile banking experience is still at ground zero.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

JUNE 12, 2019

LISNR Case Study. That’s a mouthful, but what it means is that LISNR, which sells ultrasonic sound transmission technology for use in retail and payments, gets an opportunity for an innovation boost via the collective effort of incubation. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. You can read more about this digital customer onboarding story in the full media release. FICO Platform helps us to deliver that edge.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

MAY 10, 2018

In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker.

America 114

America Regional Mobile Cards 114

Accenture

MAY 22, 2019

In fact, a recent Accenture study examined digital-focused banks versus the rest. Digital-only banks, fintechs and bigtechs have the right mix of entrepreneurial ingenuity and technology capability to make irreversible inroads into corporate banking—including corporate payments. No cash, check or credit card required.

Payments 150

Payments Customer Experience Survey Capital 150