PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

SEPTEMBER 29, 2020

The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence. A study commissioned by Ethoca showed that 96 percent of U.S. By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

JANUARY 9, 2020

The program is housed in an app that will provide users with a photorealistic AR experience in a 360-degree virtual environment, where they can interact with a number of displays that educate them on the features of their card. To begin, the users must scan their cards on their phones. According to the J.D. Power 2018 U.S.

Cards 131

Cards Examples Regional Apple 131

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. Using CashStar Business, Nordstrom is now offering Gift Cards for Business, a program that helps its business partners order Nordstrom gift cards and manage accounts. In an announcement Tuesday (Nov.

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce.

Study 205

Study Cards Payments Innovation 205

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). Consumers have high expectations, and they only want more.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. percent drop in inventory display.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent had falsely claimed a charge on their credit card was fraudulent to score a refund. The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

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PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

MARCH 2, 2020

In today’s top payments news, Alibaba and Ant Financial created an app for the Chinese government to use to track people and their health status, and some AmEx salespeople reportedly misrepresented card rewards and feeds to boost card applications. Retail KPIs Get Worked Over For Customer Experience.

Report 130

Report Payments Study Cards 130

PYMNTS

DECEMBER 30, 2020

Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers. It’s a big help when a retailer has Amazon’s infrastructure – but no one else has that kind of capacity. Items shipped between Oct. 31 can be returned until Jan.

Policies 250

Policies Customer Experience New York Cards 250

BankInovation

AUGUST 25, 2020

Communications between credit card issuers and customers must improve to reverse the “significant decline” in U.S. consumer credit card satisfaction levels since the start of the COVID-19 pandemic, according to J.D. Power’s latest study released last week.

Cards 52

Cards Study Customer Experience Regional 52

PYMNTS

OCTOBER 13, 2020

A recent study of North American and European consumers found that 92 percent expect their digital transactions to be safe, streamlined and convenient, for example. Merchants must be on the lookout for a variety of criminal activities, and credit card fraud is an increasingly important one. Read more in the Tracker.

Report 174

Report Fraud Tools Security 174

PYMNTS

MARCH 10, 2020

Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. The IOU apps are reporting that average order value is typically higher, and checkout conversions surge 30 percent for retailers using BNPL. It’s a bona fide phenomenon. Bigger Orders, More Conversions.

Case Study 135

Case Study Retail Millennials Branding 135

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. This is the essence of an omnichannel experience.

Conference 100

Conference Retail Community Bank Community 100

PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

AUGUST 1, 2020

Branding expert Martin Lindstrom, who wrote “ Brand Sense: How to Build Powerful Brands Through Touch, Taste, Smell, Sight and Sound ” 15 years ago, found in a study that brand impact is increased by 30 percent when more than one sense is engaged. It pops to 70 percent when three or more senses are involved. Mastercard also has its own sound.

Branding 202

Branding Study Examples Marketing 202

PYMNTS

JUNE 17, 2019

The tools were designed to provide customers with a transparent and clear mechanism to understand the progress of their transactions whether those transactions happen physically, via voice command, by a networked appliance or in an unattended retail context.

Branding 116

Branding Customer Experience Regional America 116

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.-based

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

JUNE 19, 2018

While TGI Fridays blazed a rewards and loyalty trail that countless restaurants have followed since 2008, the chain announced in April it will be taking that customer experience to the next level through a partnership with customer data and engagement platform SessionM. Debit Cards. Gift Cards.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. Card Payment Acceptance. percent increase in sales over the same period previously.

America 114

America Regional Mobile Cards 114

Accenture

OCTOBER 18, 2019

Whilst thinking about it, I recently read the outputs of an in-depth research study of C-Level banking executives conducted by my colleagues in our Customer Insight and Growth practice. So, what should banks do to harness technical innovation and optimise the customer experience? Read the report.

Apple 152

Apple Examples Customer Experience Analytics 152

PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Such touchless payment options are being used alongside traditional ones like credit cards and checks.

Analytics 319

Analytics Data Risk Management Management 319

Insights on Business

MARCH 6, 2019

AI implementation grew by 270% in the past four years, and 37% in just the past year, according to a 2019 Gartner study. Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. They permeated sessions at Think 2019.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

JUNE 13, 2019

According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. credit card losses will exceed $12 billion. So, the challenge is to make security as transparent as possible while still protecting the customer’s personal information.”.

Fraud 110

Fraud Security Retail Tools 110

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

MARCH 26, 2019

If the consumer has a credit card saved with Amazon or Google, the company can charge the card with permission, so the consumer doesn’t have to go through the extra step of entering payment information during the ordering process.

Technology 121

Technology Maine Study Google 121

PYMNTS

APRIL 30, 2020

This means it is critical that online merchants quickly learn which payment methods are most wanted in each country and identify the markets most receptive to more international purchasing tools like global credit cards. Cards can be critical to serving the U.K. and Scandinavia. Such payments are not as popular elsewhere, however.

Payments 131

Payments Cards Resources Online 131

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Visa said that since their inception, chip cards have reduced counterfeit fraud by 87 percent. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

PYMNTS

OCTOBER 6, 2020

A fact of our new reality that has snapped sharply into focus over the last half year as restaurants of all sizes and descriptions have had to rapidly reset their operations for a world where restaurants were first closed down entirely and, even when they reopened, customers have remained reticent about dining out. Fraudster In Many Forms .

Fraud 195

Fraud Data Mobile Cards 195

PYMNTS

MAY 17, 2016

While hard to imagine now — a week off of another round of disastrous earnings and falling share prices — Sears at one time and for a long time was probably the most innovative retailer in America, if not the world. Something for everyone was not quite a concept they invented, but it was one they perfected for 20th century retail in the U.S.

Retail 103

Retail Colorado Innovation Branding 103

PYMNTS

SEPTEMBER 26, 2016

Cards still remain the fastest-growing digital payment method since 2010, holding at 11.8 The evolution of increased and enhanced customer experience via technology engenders a higher level of customer expectations and benefits. China, to start, surpassed the U.K. As a result, the call for banks to keep pace continues.

Report 100

Report Payments blockchain Security 100

NCR

FEBRUARY 24, 2017

In the future, we can expect to see this channel expanding its functionality to include things like loading funds onto prepaid cards and buying train, flight or event tickets. According to a recent report from Retail Banking Research, the proportion of ATMs that are situated away from bank branches rose to more than half (51 percent) in 2015.

ATM 85

ATM Customer Experience Examples Innovation 85

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The study found that more FIs in EMEA and APAC cited high levels of false positives as a top pain point. Drew has over 25 years of experience and is a global fraud expert. by Andrew Manuel.

Fraud 52

Fraud Data Survey Regional 52

NCR

SEPTEMBER 7, 2016

New studies have highlighted the challenges that financial institutions (FIs) continue to face when combating fraudulent behavior. According to Synergistics, card-not-present (CNP) fraud was particularly common among respondents. Dena has over 30 years experience in the financial services sector (retail and corporate banking).

Fraud 40

Fraud Cards Study Software 40